Customer Service Data Entry
Resume:
DEJEANNE TAYLOR
Lawrenceville, GA *****
***************@*****.***
Motivated Sr. Customer Care Specialist with over 12 years Insurance, Retail, and Administrative experience in a fast-paced, team-based environment. Dedicated to enhancing the experience of the customer and to the development and coaching of all Associates. Work Experience
Account Manager
Travelers Insurance-Alpharetta, GA
November 2021 to Present
• Manages up to 20 Domestic and International client accounts
• Partner with Broker, Agent, and Insured to ensure an amazing customer experience
• Analyze data from losses, exposure, and credit worthiness to create pricing and annual quotes
• Creates proposals, sold proposals, program agreements and contracts
• Issues policies and endorsements after account is sold
• Manage reporting and create presentations to motivate and coach team to goals and expectations SR. Onni Engagement Specialist
CHICO’S FAS, INC.-Winder, GA
July 2011 to October 2021
• Effectively led and supervised a team of 30 Customer Service and Sales Representatives in a center and completely remote work environment; Earned a Team
• Satisfaction rating of over 90% and achieved a Team ranking of number 2 overall
• Created development and coaching platform for integrating all Associates to an Omni Channel role
• Effectively provided continuous Associate performance monitoring to ensure business expectations
• Successfully created and administered digital training aides and Team Building Exercises to motivate and encourage success
• Managed and conducted interviews and the selection process of newly hired associates
• Skilled in expert problem solving and managing escalation situations for customer satisfaction
• Conducted successful coaching, mentoring, and motivation sessions weekly to achieve and meet business and Team goals
• Created goal and action plans for performance improvement and opportunities
• Successfully managed business queues to ensure timely and successfully customer and consumer interaction
• Effectively identified critical business issues and partners with appropriate departments for prompt and successful resolution to avoid customer impact
• Effectively executed Supervisor On Duty expectations and backed up Customer Service Supervisors;
• Mastery of company management systems and databases
(MS Office, SAP, Oracle, In-Contact, Google, Social Media- Facebook, Instagram, Pinterest, Twitter, ATG Oracle, CRS Retail Systems, SmartClixx, Zendesk, Medallia).
Interview Specialist
NAVEX GLOBAL/ THE NETWORK, INC.-Norcross, GA
June 2006 to April 2011
• Effectively managed a high-volume of inbound and outbound customer calls
• Efficiently collected the initial data associated with Insurance Claims (Auto, General Liability, Workers Compensation, Short and Long-Term Disability) and Compliance Calls focused on documenting issues regarding Employee Relations, Sexual Harassment, Retaliation, Wrongful Termination
• Accurately documented, researched and resolved customer service issues.
• Mastery of customer service management systems and databases. (Microsoft Word, Excel, Powerpoint, Access, Oracle)
Education
Bachelor of Arts in BUSINESS ADMINISTRATION
Current AMERICAN INTERCONTINENTAL UNIVERSITY - Dunwoody, GA August 2020 to Present
High School Diploma
MCDONOGH # 35 SENIOR HIGH SCHOOL - New Orleans, LA January 1998 to December 1998
Skills
• Data Integrity
• Time and Task Management
• Exceptional communication skills
• Passionate motivator
• Team Building and Leadership skills
• MS Office expert
• Skilled Trainer
• Effective workflow management
• Customer-focused
• 60 WPM typing speed
• Database management
• Social Media Management
• Escalation management
• Email and Chat Expert
• Attention to Detail
• Quality Assurance
• Zendesk
• Salesforce
• Business Management
• Oracle
• Account Management
• Employee Orientation
• Business Development
• Project Management
• Process Improvement
• Data analytics
Contact this candidate