Customer Service In-Home Caregiver

IA

IRENE AFOAKWAH

********@*****.*** 240-***-**** Laurel, MD 20724

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Prescribed Exercises

First Aid and CPR

Records Management

Patient Progress Documentation

Report Preparation

Daily Charting

Comfort Keepers Home Care Rockville

MD, MD

In-Home Caregiver

10/2021 - 05/2023

Supervised medication administration, personal hygiene and other activities of daily living.

Maintained clean and well-organized environment for client happiness and safety.

Aided with mobility and independence for disabled individuals and continually monitored safety.

Improved patient outlook and daily living through compassionate care. Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.

Transported clients to doctor's appointments and errands. Documented client progress in charts and logbooks. Followed care plan and directions to administer medications. Monitored client's well-being, safety and comfort under physician direction.

Red Roof Inn Hotel Laurel MD, MD

Receptionist Clerk

08/2019 - 12/2021

Pulled and organized requested documentation.

Worked with office manager to attain operational goals. Reviewed and efficiently processed files each day in busy environment. Scheduled and confirmed appointments.

Updated and recorded customer or client information to maintain accounts.

Sorted incoming mail and directed to correct personnel each day. Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules. Maintained daily calendars, set appointments with clients and planned daily office events.

Processed payments and updated accounts to reflect balance changes. Summary

Skills

Experience

Answered and directed incoming calls using multi-line telephone system. Taco Bell Restaurant Laurel, MD

Cashier Team Lead

12/2016 - 01/2019

Answered customer questions and provided store information. Assisted with training new cashiers and customer service team members to increase speed of onboarding.

Processed payments promptly for customers to exceed productivity standards.

Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.

Directed trash removal and sanitation procedures to keep aisles and register area organized.

Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff. Trained new team members in cash register operation, stock procedures and customer services.

Helped customers find specific products, answered questions and offered product advice.

The Community College of Baltimore County Catonsville, MD Associate of Science in Nursing Practice

Expected in 12/2024

Education and Training

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