Call Center Customer Service
Resume:
Laura Niedo
Lawton, OK *****
*********@***.***
Authorized to work in the US for any employer
Work Experience
Customer Engagement Leader
PetSmart-Lawton, OK
July 2018 to Present
Leader of associates who assist customers with pets, pet care, and pet supplies. Also, leader of cashiers ensuring the best quality customer service.
I perform multiple other duties, such as utilizing planograms, stocking, weekly inventory, and keeping track of sales metrics.
Field Representative
Crossmark-Lawton, OK
March 2010 to October 2019
Merchandising, data collection, stocking, repackaging/rebranding, signage, pricing, building of displays and upkeep of said displays. Utilized planograms and performed audits. Call Center Representative
Affinitas-Lawton, OK
April 2007 to January 2011
Assisted cable television and internet customers with troubleshooting, billing, and service scheduling. Call Center Representative
Assurant Solutions-Lawton, OK
May 2003 to October 2005
Assisted credit card customers with insurance to protect their balances.
(Between this job and the next, I was a stay at home mom and took some college classes) Education
Some college in English
Cameron University - Lawton, OK
August 2005 to May 2007
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