Support Specialist Customer

BRANDI R. DANIELS

************@*****.*** 854-***-**** Hanahan, SC

Customer Support Specialist Client Support Specialist Customer-focused professional with 10+ years of experience in delivering high-quality service in fast- paced, client-facing environments. Proven ability to resolve customer concerns with empathy and professionalism while managing complex scheduling, communications and operational tasks. Skilled in using CRM and POS systems to streamline client journeys, improve service accuracy and drive customer retention. Adept at handling high-stress situations with composure and care. Strong multi-tasker with a proactive approach to problem solving and maintaining accurate service and inventory records to support continuous improvement.

Areas of Expertise include:

Customer Support Client Retention Record Management

Appointment Scheduler Time Management Complaint Handling

Billing & Payment Processing Conflict Resolution Scheduling PROFESSIONAL EXPERIENCE

Home Gorgeous • Hanahan, SC • January 2015 – Present CLIENT EXPERIENCE SPECIALIST

• Resolve customer complaints regarding scheduling, service results and product satisfaction with professionalism and empath

• Manage all front facing and back-end operations including appointment scheduling, confirmation calls, service reminders, invoicing and rebooking ensuring a smooth and stress free client journey

• Utilize point of sale systems to process payments and track service history increasing efficiency and reducing errors

• Respond promptly to inquiries via phone, text and email to maintain responsiveness and customer satisfaction

• Provide post-service care instructions and product recommendations using consultative techniques to upsell relevant items that genuinely addressed client concerns

• Maintain detailed records of client services, purchases, concerns and satisfaction levels to track trends and improve service delivery

• Order, track and maintain inventory of supplies and products to ensure availability while minimizing waste

• Maintain a calming and professional environment during high-stress situations using active listening and de-escalation techniques

• Maintain strict adherence to health, safety and sanitation standards earning client trust and reducing risk complaints

• Adapt rapidly to shifting client needs, cancellations or emergencies without compromising the quality of service or scheduling

EDUCATION

North Charleston High School, North Charleton, SC

High School Diploma

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