Customer Service High School

Priscilla Rojas

Phone: 760-***-****

Email: priscilla.ale.rojas@gmailcom

DOB: 07/16/2000

SUMMARY

Motivated and dependable professional with experience in both fast-paced food service and customer-focused banking environments. Skilled in customer service, team leadership, cash handling, and problem-solving. Committed to maintaining high standards of accuracy and efficiency in every role

EDUCATION

Southwest High School- 2001 Ocotillo Dr, El Centro CA 2016 - 2019

High School Diploma

Irvine Valley College- 5500 Irvine Center Drive, Irvine, CA 2019 - 2021

General Education

WORK EXPERIENCE

Shift Leader

Jack in the Box - 4289 Campus Dr, Irvine

August 2019–June 2024

Supervised team members to deliver fast, accurate, and friendly service during assigned shifts. I operated all positions including fryer, kitchen, drive thru and front counter Managed opening and closing procedures, including cash handling, register balancing, and daily deposits

Trained and coached new employees on food safety, company policies, and customer service standards

Resolved customer complaints professionally to ensure satisfaction Maintained cleanliness, organization, and compliance with health, safety regulations and being aware of possible food allergens. Performed daily dine checks to maintain restaurant cleanliness.

Assisted in achieving store goals by monitoring labor costs, sales performance, and shift productivity

Communicated effectively with management to report shift performance SKILLS

-Friendly and professional communication

-Ability to handle complaints calmly

-Positive attitude under pressure

-Active listening and empathy

-Multitasking during rush hours

-Making fast decisions under pressure

-Adapting to changing priorities or staffing needs

-Helping out in different roles as needed

-Meeting shift deadline for prepping food and cleaning Relationship Banker

Bank of America - 2600 San Miguel Dr, Newport Beach July 2024 – June 2025

I handled cash and check transactions with accuracy such as processing deposits, withdrawals, loan payments, and other account transactions efficiently. Maintained strict compliance with banking regulations, security procedures, and financial policies.

Identified financial needs for clients and uncovered their needs. I would then assist clientele with services such as applying for credit cards, opening saving accounts, sending a wire transfer and offered investment options.

Resolved customer concerns professionally while ensuring confidentiality and trust in sensitive financial information.

Balanced my cash drawers daily with high accuracy to minimize error. Collaborated with branch team members to achieve sales goals and enhance customer experience.

As a relationship banker I built a strong relationship with clients through face-to-face interactions and understanding their financial needs to provide a solution. I educate clients with financial guidance by explaining products

SKILLS

-Customer Service Skills

-Active listening and empathy

-Conflict resolution and problem-solving

-Professional and courteous demeanor

- Sales & Relationship Building

-Cross-selling financial products (checking, savings, loans, credit cards)

-Understanding of personal banking products and services

-Basic financial literacy (interest rates, credit, loans)

-Attention to detail and accuracy with transactions

-Proficiency with banking software and systems

-Comfortable with digital banking tools and mobile platforms

-Handling multiple clients efficiently

-Working under pressure during busy hours

-Quick learner with new products or policy changes

Contact this candidate