Program Coordinator Data Entry
Resume:
Shyann Bynum
Ontario, CA
**********@*****.***
Professional Summary
Versatile administrative professional with 4 years of experience in the administration field within the healthcare and education sectors. Proven ability to manage executive calendars, coordinate logistics for corporate events, and maintain accurate documentation. Skilled in data analysis, problem-solving, and fostering effective communication among cross-functional teams. Committed to enhancing operational efficiency and delivering exceptional support to executives. Work Experience
Utilization Management Transportation Program Coordinator Inland Empire Health Plan-Rancho Cucamonga, CA
May 2023 to Present
• This position consisted of; analyzing data, quickly learning new processes, Use of Microsoft software, Identifying Issues, Problem Solving, and Data Entry.
• This position required fast paced learning skills, and the ability to adapt to new processes.
• Kept myself updated and educated on medical and Medicare programs to ensure I could assist members with all issues.
• Increased member satisfaction by assisting with provider and vendor issues.
• Obtained and attached medical records from hospitals and SNFs to appropriate authorizations to ensure timely processing.
• Resolved member issues by maintaining communication between team leads and providers to decrease the number of discrepancies between vendors, providers, and members.
• Maintained detailed records of communications with healthcare facilities regarding patient information and referrals.
• Processed grievances and appeals cases.
• Obtained consistent, clear, and accurate documentation at 55 wpm within calls.
• Followed all HIPPA mandates and compliance in relation with all alerts.
• Entered referral requests and authorizations using ICD-10 and CPT codes with attention to accuracy
• Participated in case management presentations and contributed appropriately to care coordination discussions.
• Regularly followed all procedures and work policies to ensure consistency, integrity, and clarity in all situations.
• Applied all resources to achieve customer and health care provider satisfaction.
• Updated and organized members’ records to reflect current medical, referral, and authorization data. Administrative Assistant
Chaffey College-Rancho Cucamonga, CA
May 2022 to May 2023
• Managed and maintained executive calendars, scheduling appointments, meetings, and travel arrangements
• Coordinated and organized company events, including conferences, seminars, and team-building activities
• Prepared and edited correspondence, reports, presentations, and other documents as needed
• Maintained office supplies inventory by anticipating needs and placing orders in a timely manner
• Screened phone calls and emails for executives, providing accurate information or redirecting inquiries to appropriate staff members
• Provided guidance and tours on behalf of our executives for prospective students and visitors.
• Created efficient filing systems both electronically and physically to ensure easy retrieval of important documents
• Assisted with the onboarding process of new employees by preparing necessary paperwork and coordinating orientation sessions
• Managed expense reports for executives by accurately tracking receipts, reconciling expenses, and submitting reimbursement requests in a timely manner
• Handled sensitive information with utmost confidentiality while maintaining data integrity at all times
• Proofread letters and documents for students award acceptance and grant awards.
• Handling payment requests for student and committee grants. Customer Experience Coordinator
Marshalls-Upland, CA
March 2021 to August 2022
• Managed cash register operations, including handling cash transactions, processing returns, and providing excellent customer service
• Trained and supervised a team of up to 25 cashiers to ensure efficient checkout processes and exceptional customer experiences
• Maintained accurate records of daily sales, returns, and voids to reconcile with end-of-day reports
• Resolved customer complaints or issues regarding refunds or exchanges promptly and professionally
• Collaborated with the store manager to develop strategies for reducing theft and fraud at the cashier stations
• Assisted in training new hires on proper cash handling procedures, company policies, and customer service standards
• Maintained a clean and organized checkout area by regularly restocking bags, receipt paper rolls, and other supplies as needed.
Cashier
JCPenney-Rancho Cucamonga, CA
November 2020 to March 2022
• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
• Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
• Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
• Implemented effective upselling techniques to increase sales of promotional items or add-ons
• Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
Education
Associate's degree in Business Administration
Chaffey College-Rancho Cucamonga, CA
August 2023 to Present
High School
Etiwanda High School-Rancho Cucamonga, CA
August 2018 to May 2022
Skills
• Team management
• Customer service
• Retail sales
• Cash handling
• Problem-solving
• Microsoft Word
• Typing
• Microsoft Office
• Time Management
• Leadership
• Communication Skills
• Data analysis skills
• Merchandising
• Project management
• Retail Sales
• Microsoft Outlook
• Food Service
• Supervising experience
• Budgeting
• Organizational Skills
• Cashiering
• Computer Skills
• Team Building
• Sales
• Microsoft Excel
• Clerical experience
• Customer Service
• Cash register
• Cash Handling
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