Office Manager Patient Care
Resume:
SUSANA GUERRA
SKILLS
• Office Management
• Payment plans
• Patient care
• Office meetings
• Inventory management
• Employee training
• Policies and procedures
• Insurance Verification
• Treatment room setup
• Dental staff support
• Knowledge of dental terminology
• Eaglesoft proficiency
• Pleasant speaking voice
• Technologically savvy
• X-Ray certified
• Marketing skills
• Assisting for various procedures
• Organizational skills
• Understanding of dental insurance
• Patient counseling
Dynamic Dental Office Manager with proven success at Highland Dentistry, excelling in patient care and office management. Expert in implementing efficient scheduling and inventory management, enhancing patient satisfaction. Skilled in Eaglesoft, Dentrix, Easy Dental and marketing, with strong billing and organizational abilities and a pleasant speaking voice, driving practice growth and operational excellence. EXPERIENCE
January 2009 - Current
Dental Office Manager Highland Dentistry, Pittsburg, CA Managed operations for entire dental practice, facilitating excellent patient support services, direction and guidance.
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• Developed promotional programs to attract new patients. Organized all supply purchases, equipment upgrades and operating expenses for entire office.
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• Maintained office Yelp page.
Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
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Implemented staff scheduling procedures to provide full coverage, supporting organizational needs.
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Responded to patient queries and concerns to resolve issues in accordance with company policies and procedures, healthcare regulations and dental board standards.
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Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
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Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
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Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
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Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
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Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
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• Collected payments from patients and arranged payment schedules. Developed successful marketing strategies to attract new patients while retaining existing clientele base.
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Established clear performance expectations for team members through goal setting sessions, regular performance reviews, feedback meetings, resulting in higher employee engagement levels.
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CONTACT
Oakley, CA 94561
*********************@*****.***
• Four-handed procedures
• Multitasking
• Restorative dentistry
• Patient schedule management
• Disinfecting rooms and equipment
• Exam room setups
• Sterilization techniques
• Taking X-rays
• Chairside assistance
• Oral Healthcare
• Strong verbal skills
• Microsoft Office
• Clerical
• Treatment Planning
CERTIFICATIONS
• CPR certified
• X-Ray certified
Fostered culture of continuous improvement by encouraging staff feedback and implementing changes to enhance service delivery.
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Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
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Reduced wait times for patients through effective coordination of staff schedules and resource allocation.
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Managed all aspects of billing and insurance claims, ensuring accuracy and compliance with industry standards.
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• Answered and managed incoming calls and emails.
• Verified, updated and entered patient information into system. EDUCATION AND TRAINING
May 2001
High School Diploma
Alhambra High School, Martinez, CA
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