Customer Service Medical Assistant

Misty Castle

Thomasville, North Carolina • 336-***-**** • **************@*****.*** •

linkedin.com/in/https://www.linkedin.com/misty-castle-5b4a8419b To utilize skills that value compassionate customer service, strong work ethic and a superb skillset.

WORK EXPERIENCE

CareSource • Remote • 08/2022 - Present

Enrollment Specialist

• Review Prior Authorizations Obtained Through the Portal

• Correction of Errors

• Insurance Verification using RPA

Bethany Medical Center • High Point, NC • 04/2024 - 03/2025 Medical Assistant • Full-time

• Triage Patients

• Phlebotomy

• Injections

• EKG

Aurora Diagnostics • Greensboro, NC • 10/2019 - 08/2022 Cytology Lab Prep Tech

• Process Body Fluids QC Requisitions

• Create Cell Blocks Filing of Slides and Requisitions

• Staining of Slides Inbound and Outbound Calls to and from Physician Offices

• Managed and coordinated the smooth operation of multiple laboratories, reducing equipment downtime by 30% and increasing overall efficiency of cytology specimen processing by 50%, as a Cytology Lab Prep Tech.

• Implemented new identification procedures in the Cytology Lab, reducing specimen misidentification by 80% and significantly improving efficiency and accuracy in the preparation of samples.

High Point Medical Center Department of Pathology • High Point • 08/2015 - 10/2019

Histotech

• Tissue processing Process GYN and non-GYN specimens

• Preform special stains IHC

• Tissue embedding Frozen Sections

• Tissue cutting

• Developed and maintained over 150 unique laboratory procedures, resulting in a 30% increase in process efficiency and ensuring consistent, high-quality lab testing for histological preparations.

• Implemented and improved lab safety and quality control policies, resulting in a 20% increase in lab efficiency and a 30% reduction in incidents over a 12-month period in the pathology department.

SKILLS

AllScrips, Customer Service,

Data Entry using Microsoft

Office 2010, EHR systems:

Epic, Facets, Healthcare

Industry, Word and Excel

EDUCATION

Bachelor of Science,

Criminal Justice, Crime

Scene Management

Liberty University

Lynchburg, VA

09/2023 - 08/2024

Associates of Science

Criminal Justice

Davidson Davie Community

College

Lexington, NC

08/2021 - 05/2023

in Criminal Justice

Liberty University

Lynchburg, VA

GPA: 3.0

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