Customer Service No Experience
Resume:
Ranmie Wilson
Upper Darby, PA *****
*******************@*****.***
Professional Summary
Dedicated and versatile professional with 11 years of extensive experience in the healthcare field, beginning as a private duty caregiver during high school. Skilled in providing compassionate care to diverse clients with varying backgrounds and diagnoses, demonstrating a genuine passion for helping others. Eager to transition into a role within the banking industry as a Bank Teller, leveraging my strong customer service skills and proven ability to handle transactions with precision and accuracy. With a background encompassing roles as a Sales Representative, Cashier, Sales Manager, and Supervisor, I bring a diverse skill set and a commitment to excellence in every task undertaken. Committed to pursuing further education to fulfill my aspiration of becoming a nurse, while applying my multifaceted expertise to excel in the banking sector. Authorized to work in the US for any employer
Work Experience
Bank Teller
Northwest Bank-Minnesota
January 2023 to December 2024
• Executed accurate and efficient cash handling, including deposits, withdrawals, transfers, and check cashing, while adhering to bank policies and procedures.
• Delivered exceptional customer service by addressing inquiries, resolving account issues, and guiding customers through various banking products and services, such as opening new accounts or applying for loans.
• Ensured the accuracy of transaction records and account information by meticulously updating databases and verifying documentation to comply with regulatory requirements and internal audit standards.
• Identified opportunities to cross-sell bank products and services based on customer needs and preferences, such as credit cards, savings accounts, and investment options, to enhance customer relationships and drive revenue growth.
DSP (Direct Support Professional)
Volunteers of America-Minneapolis, MN
June 2022 to August 2024
• Delivered personalized care to individuals, assisting with activities such as bathing, grooming, and dressing, fostering their comfort and well-being.
• Managed medication administration with precision, adhering to prescribed schedules and dosage instructions, ensuring client health and safety.
• Performed thorough cleaning tasks to maintain a sanitary and organized environment, contributing to the overall cleanliness and hygiene of the living space. DSP (Direct Support Professional)
Home Care Solution-Minneapolis, MN
February 2021 to December 2022
• Offered live-in caregiving services encompassing companionship, housekeeping, cooking, personal care, and medication administration, ensuring clients' comfort and well-being in their homes.
• Managed essential medical tasks including feeding, operation of suction machines, and monitoring vital signs such as blood pressure, demonstrating a meticulous approach to maintaining client health and safety.
Home Health Aide (HHA)
Villa at Bryn-Minneapolis, MN
February 2021 to October 2022
• Distributed cigarettes to residents according to their preferences and schedules, ensuring compliance with facility regulations and promoting resident satisfaction and comfort.
• Provided meal service to residents, including serving meals and cleaning resident rooms, while also conducting vital sign assessments, contributing to their overall well-being and care. DSP (Direct Support Professional)
Home Helpers-Drexel Hill, PA
March 2017 to November 2019
• Provided comprehensive live-in caregiving support, encompassing companionship, personal care, medication management, and household tasks to ensure the well- being and comfort of clients.
• Delivered attentive care, including assistance with activities of daily living, meal preparation, housekeeping, and monitoring vital signs, fostering a safe and nurturing environment for clients in their homes.
Cashier
Walmart-Pawtucket, RI
December 2018 to October 2019
• Offered live-in caregiving services encompassing companionship, housekeeping, cooking, personal care, and medication administration, ensuring clients' comfort and well-being in their homes.
• Managed essential medical tasks including feeding, operation of suction machines, and monitoring vital signs such as blood pressure, demonstrating a meticulous approach to maintaining client health and safety.
Cashier
Rita's Italian Ice-Philadelphia, PA
May 2017 to July 2018
• Welcomed and assisted customers with warmth and professionalism, ensuring a positive and welcoming experience from initial greeting to service delivery.
• Provided attentive service, addressing customer needs and inquiries promptly and courteously, contributing to a positive brand image and customer satisfaction. Private Duty Caregiver
Home Care-Philadelphia, PA
January 2011 to December 2016
• Prepared nutritious meals tailored to dietary needs while maintaining a clean and organized environment, fostering a comfortable living space for clients.
• Offered compassionate companionship while assisting with medication management, ensuring clients' physical and emotional well-being in a supportive caregiving role. Sales Associate
Windsor-Philadelphia, PA
March 2012 to December 2015
• Provided exceptional customer service by greeting customers, assisting them in the dressing room, and efficiently processing transactions at the cashier, ensuring a seamless shopping experience.
• Maintained store appearance and organization by folding and packing clothes and cleaning up, contributing to a visually appealing and orderly retail environment. Sales Manager
American Eagle Outfitters-Philadelphia, PA
April 2010 to July 2014
• Offered friendly and helpful customer service by greeting and assisting customers in the dressing room, ensuring a positive shopping experience.
• Operated the cashier efficiently, accurately ringing up customer purchases and processing transactions promptly.
• Maintained store presentation by folding and organizing clothes on display shelves and packing purchased items neatly for customers.
• Ensured cleanliness and tidiness of the store by performing routine cleaning tasks, contributing to a welcoming environment for customers.
Education
Penn State-Abington, PA
August 2016 to December 2018
High school diploma
St Hubert catholic high school for girls-Philadelphia, PA September 2012 to June 2015
Skills
• Sales management
• Microsoft Office
• Medication Administration
• Exceptional Customer
• Strong attention to detail, capable of detecting errors and preventing fraud while processing financial transactions with precision.
• Food Preparation
• Proficient in cash handling, ensuring accuracy and security in processing transactions involving large sums of money.
• Microsoft Excel
• Skilled problem-solver, adept at identifying and resolving customer issues promptly and professionally, ensuring optimal customer satisfaction and retention.
• Retail math
• Vital Signs
• Comprehensive knowledge of banking products and services, enabling effective assistance to customers in selecting appropriate options tailored to their needs.
• Negotiation
• Demonstrated mathematical proficiency, performing calculations quickly and accurately to facilitate smooth banking operations.
• Exceptional customer service skills, adept at addressing inquiries, resolving issues, and ensuring a positive banking experience for customers.
• Caregiving
• Analytical & Critical
• Recordkeeping &Documentation
• Staff Training & Development
• Effective organizational abilities, capable of managing multiple tasks efficiently in a fast-paced environment, prioritizing workload, and meeting deadlines.
• Service
• Familiarity with banking software and systems for seamless transaction processing, account management, and secure access to customer information.
• Thinking
• Customer service
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