Customer Service Team Leader
Resume:
N
Derrick Nobles
*************@*****.***
Auburn, WA 98092
WWW: Bold Profile
SUMMARY
Utilize 12 years of expertise at Seattle Public Utilities, exemplifying remarkable leadership qualities and relentless focus on customer satisfaction.
SKILLS
Time management
Compliance oversight
Effective communication
Leadership skills
Customer satisfaction
Team building
EXPERIENCE
Collection Team Leader
Seattle, WA
Seattle Public Utilities/ Feb 2013 to May 2025
Managed staff assignments and optimized workflow efficiency to streamline daily operations.
Led collection team to ensure timely resolution of customer account issues.
Developed training programs that enhanced team skills and operational knowledge.
Delivered exceptional customer service to residents of Seattle.
Lead Installer
Tukwila, Washington
Emerald City Energy/ Jan 2010 to Feb 2013
Installed energy-efficient systems in residential and commercial properties to promote sustainability.
Trained junior installers on best practices and safety protocols for compliance.
Coordinated with project managers to ensure timely installation completion.
Delivered exceptional customer service to residents of Seattle.
Direct Care Supervisor
Penn Valley, California
Houston and Nobles Adult Residential Care Faciltiy/ Mar 2000 to Feb 2010
Supervised daily operations of residential care facility for adults.
Coordinated staff schedules to ensure adequate coverage and support.
Monitored resident activities to promote safety and well-being.
Trained new staff on care protocols and facility procedures.
Maintained accurate records of resident care and incidents.
Facilitated communication between residents, families, and healthcare providers.
Worked closely with other departments within the facility to coordinate services.
Ensured compliance with state regulations and facility policies.
EDUCATION AND TRAINING
High School Diploma
Woodcreek High School Jun 1999
Roseville, CA
ACCOMPLISHMENTS
10 years of service with the city of Seattle
ACTIVITIES AND HONORS
I enjoy reading, exercising and spending time with family
CERTIFICATIONS
Certified in close circuit television of sewer and drainage systems
LANGUAGES
English:
Professional
REFERENCES
References available upon request.
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