Restaurant Manager Customer Service

DOREEN ALEXANDER

Snohomish, WA 360-***-**** ************@*****.*** LinkedIn

PROFESSIONAL SUMMARY

Dynamic and results-driven Restaurant Manager with over 20 years of experience overseeing multi-venue food and beverage operations, leading high-performing teams, and optimizing customer service delivery. Adept at managing budgets, streamlining workflows, and implementing POS systems to enhance operational efficiency. Proven ability to lead cross-functional teams, resolve conflicts, and maintain high standards of quality and compliance in fast-paced hospitality environments.

CORE COMPETENCIES

Restaurant Operations Staff Training & Development Inventory & Supply Management

Customer Service Excellence POS Programming Budgeting & Cost Control

Team Leadership Vendor Relations Conflict Resolution Scheduling & Labor Management

PROFESSIONAL EXPERIENCE

Tulalip Resort Casino / Quil Ceda Creek – Tulalip, WA

Manager III – Food & Beverage Operations

2004 – 2021

Oversaw operations for 5 restaurants, a nightclub, espresso stand, and multiple bars across the gaming floor.

Directed staffing, onboarding, training, and performance management for over 100 employees.

Developed and implemented venue-specific policies and procedures to ensure consistency and compliance.

Programmed and maintained POS systems for all venues, improving transaction accuracy and reporting.

Managed scheduling, labor budgets, and corrective actions, including terminations and unemployment appeals.

Provided hands-on support in front-line roles to maintain service standards and team morale.

Administrative Assistant to Food & Beverage Director

2003 – 2021

Created and maintained a comprehensive employee database and handbook for Food & Beverage staff.

Reconciled timesheets, managed new hire documentation, and coordinated training schedules.

Promoted to Manager based on performance and initiative.

Jacksons Convenience Store – Monroe, WA

Kitchen Manager

2022 – 2024

Managed kitchen operations, including supply ordering and monthly inventory audits.

Ensured food safety compliance and streamlined prep workflows for efficiency.

Boeing Aerospace – Everett, WA

Mid-Level Procurement Agent

2024 – 2025

While not directly hospitality-related, demonstrated advanced skills in vendor coordination, ERP/SAP systems, and cross-functional communication that support restaurant supply chain management.

MILITARY EXPERIENCE

United States Navy – NAS Oceana

Maintained aircraft inventory systems and initiated database tracking for squadron equipment.

Plane Captain on A-6 Aircraft

EDUCATION & CERTIFICATIONS

Central Washington University – Ellensburg, WA

Bachelor of Science in Business Administration – Graduated Cum Laude

Everett Community College

Certificate in Grant Writing Conflict Resolution Training

VOLUNTEER & LEADERSHIP

Protect the Wolves Non-Profit – Board Member

Grant Writing & Advocacy

CKJ Foundation – Board Member

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