Customer Service Data Entry
Resume:
Natalie Sutton
Shop Manager
Penn Valley, CA
****************@*****.***
Professional Summary
Authorized to work in the US for any employer
Work Experience
Shop Manager
See's Candies-Modesto, CA
July 2021 to July 2023
• Hire and train staff
• Compose shift schedules and run payroll
• Organize orders and inventory
• Implement safety policies
• Interact with vendors and suppliers
• Manage store budgets
• Track and increase sales
• Reduce cost expenses
• Work on the sales floor
• Money handling
• Offer excellent customer service
• Respond to customer questions, concerns and complaints Customer Solutions Associate
Umpqua Bank-Colusa, CA
March 2020 to July 2020
• Executed financial transactions according to bank policies and procedures
• Responded to customer inquiries, providing information on bank accounts, policies, products, and services
• Processed transactions, including money transfer, deposits and withdrawals and, data entry to update client files
• Researched and resolved service-related problems
• Responded to customer inquiries, complaints and comments on a daily basis, and determined corrective action
• Reviewed and verified transactions to ensure proper processing according to established quality standards
Sales/Inventory Specialist
Auto Value Parts Store-Colusa, CA
October 2019 to March 2020
• Communicate any incorrect parts or supplies to Procurement in a timely manner and manage return timing
• Track,receive, inventory and distribute all parts in a timely manner so as to meet all customer vehicle delivery expectations
• Secure and control all parts and supply inventory to minimize loss or shrinkage.
• Making phone calls to companies/customers to continue helping our customers daily. Perform other duties as assigned by management.
• Maintain neat and orderly work space.
• Spreadsheets
• Microsoft Word experience.
• Supervised floor sales
• Identified sales opportunities and acted on leads
• Made outbound calls to prospective customers
• Answered product and service related questions
• Generated sales reports
• Provided outstanding customer service
• Develop and implement effective procurement proposals
• Answering and forwarding phone calls
• Screening phone calls
• Sorting and distributing post
Merchandiser
The Insight Group-Williams, CA
July 2019 to December 2019
• Planning and developing of merchandising strategies.
• Collaborating with buyers, suppliers, distributors and analysts to negotiate prices, quantities and time- scales.
• Recalling items that need to be taken off suppliers shelves, resets and revisions. Shift Leader
Love's Travel Stops & Country Stores-Williams, CA
March 2019 to July 2019
• Providing our customers with friendly customer service.
• Helping provide our customers a safe, clean & well maintained stop while getting them back on the road quickly.
• Money handling, lottery input, data entry, price changes, merchandising, reports of sales, returns, out dates, voids and end of day balancing.
• I was in charge of ordering our McLane order to make sure we had supplies everyday to help our customers have a quick and speedy visit and always with a smile. Shift Lead
Dollar General-Colusa, CA
October 2018 to March 2019
• Provide direction and feedback to workers during shifts.
• Schedule employee shifts and assign duties.
• Manage time-off requests and handle last-minute absences.
• Train and coach new employees.
• Inspect equipment and communicate the need for repairs or replacements to management.
•
Shift Lead/Pharmacy Cashier/ SBA
Walgreens-Yuba City, CA
February 2007 to January 2018
• Cashiering
• Customer service,
• Assisting in cleanup
• Cash drawer counts
• Answering phones
• Organizing aisles,
• Reports of sales, returns, out dates and voids.
• Lead bays in organization and formatting,
• Ordering of supplies and counts of inventory,
• Monthly conference calls,
• counts of safe,
• Achieving Red Zone sales,
• Marketing of corporate chosen products to help drive specific sales.
• I was also in charge of Make-up resets and revisions. I assisted in entering new prescriptions when needed, insurance authorizations and placement of refills. If needed, I helped with film development, detailed cleaning of film processing machine, assisting customers on kiosks in uploading photos, selecting media source, general navigation and creation of calendars, photo books, magnets & canvas. Education
Bachelor's degree in Sociology
Modesto Junior College - Modesto, CA
June 2022 to Present
Skills
• Cash handling
• Hospitality
• Retail Management (4 years)
• Management (10+ years)
• Sales
• Supervising experience
• Shift Management
• Leadership Experience (5 years)
• Pricing
• Upselling
• Assistant manager experience
• Payroll
• Cash register
• Interviewing
• Makeup Application
• POS
• Retail management
• Cash Handling (10+ years)
• Marketing
• Planogram
• Data Entry (4 years)
• Restaurant experience
• Retail Sales
• Customer Support
• Customer Care
• Microsoft Office (1 year)
• Computer Skills (8 years)
• Team management
• Customer Service
• Sales Experience (10+ years)
• Store management
• Merchandising
• Recruiting
• Administrative Experience
• Store Management Experience
• English
• Research
• Organizational Skills (10+ years)
• Negotiation
• Sales management
• Office Management
• Employment & labor law
• Inventory Control
• Communication skills
• Leadership
Certifications and Licenses
Driver's License
Food Safety Certification
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