Customer Service Administrative Assistant
Resume:
ROSA M. ROJAS
Hemet, CA *****
*****.***@*****.***
SUMMARY OF QUALIFICATIONS: Hardworking, responsible team player with a professional attitude and strong computer background. Experience includes accounts receivables and customer service in multiple industries.
EXPERIENCE:
Accounting Associate
Apple One / Agile Sourcing Partners, Corona, California 06/24 to present
Coded and posted invoices in a timely manner.
Attached Packing slips to invoices
Posted remittances daily
Processed Check Run weekly
Collected past due invoices from vendors
Managed incoming emails and made sure inquiries were addressed
Crossed trained in different areas in the accounting department
Customer service coordinator
Robert Half / Lennar, Corona, California 12/23 to 4/24
Entered and worked service orders for homeowners
Completed services orders that were done in a timely manner
Customer Service / Account Payable Clerk 10/17 to 11/23
Meridian Worldwide, Corona, California
Book orders and audit for accurate rates.
Provide customer service to customers for tracking orders.
Provide customer service to other local stations if any issues come up.
Do revisions on orders as needed.
Provide rate quotes for customers.
Printed and reviewed invoices for Order no. and Job no.
Reviewed invoices to make sure that the correct tariff is being used.
Posted invoices to different GL’s and Divisions
Meet deadlines for month end processing.
Verify all expense reports for proper documents.
Mail-out checks in a timely manner to vendors.
Administrative Assistant Animal Control 1/17 to 9/17
City Of Perris, Perris, California
Answered phones and dispatched calls to the Animal control Officers.
Provided customer service and issued dog licenses.
Made soft collection calls for outstanding dog licenses.
Provided customer service for Public Services
Helped convert info from one system to another.
Mailed out renewal notices and past due notices in a timely manner.
Billing Clerk
Rice Services, Corona, California 3/16 to 11/16
Printed & Reviewed Pending Billing Report Weekly (For accurate rating)
Made sure that pay sheets are available to support billing.
Generated billing in a timely manner and meeting deadlines
Updated Missing pay sheets daily.
Made sure all billing is scanned and saved into the proper Builders folder.
Processed all service billing.
Administrative Assistant
Veolia, Rialto, California 7/15 to 3/16
Reviewed and processed invoices for payment
Prepared and batched invoices and created PO’s.
Updated customers account with timely payments
A/R Collections/ Auditor
Gardner Trucking, Ontario, California 6/14 to 7/15
Audited invoices
Provided POD and BOL documents to customers.
Mailed out statements and invoices in a timely manner.
Soft Collections
Billing Clerk
Ajilon (Western Municipal Water District) Riverside, California 8/11 to 10/13
Provided administrative and customer service support through high volume calls.
Performed cashier, administrative, and clerical duties.
Processed applications for service, account close-outs and transfers
Enter payments and charges into a billing system in a timely manner.
Researched billing problems and taking action for resolution; contacted delinquent customers and arranged payment extensions.
Reviewed invoices to make sure the units of usage were billed correctly.
Printed and complete service orders in a timely manner
Senior Account Specialist (Accounting/AR/Billing)
BAX Global/D B Schenker Irvine, California 8/94 to 6/10
Audited invoices for accuracy
Mailed out invoices and final notice letters to past due customers.
Matched BOL and POD with proper invoices to be mailed out.
Arranged payment plans for past due customers.
Processed excel billing for high volume customers.
Handled customer inquiries and problems.
Processed Power Track billing for commercial accounts
Assisted in maintaining customer master file.
Charged customer credit cards.
Reconciled checks to ensure that funds were correctly applied (research NSF and bad checks) Assisted outside stations with resolving problems with revenue accounting.
Maintained computerized index to track accounts receivable documents.
SKILLS AND SOFTWARE:
Oracle release 11i, SAP 6.0, Argus, Paymentech (Credit Cards), Procars, Microsoft Word and Excel 2010, AS 400, Powertrack (Syncada), Lotus Notes, Ten Key by Touch, Liberty Net (Imaging System), Microsoft Outlook 2010, CIS Infinity (Version 3), Transaction Central (look up payments), RTL (Payment Processing), Nobel Systems (to search owners), Spanish Speaking, Cash Register, Filling (Liens, Escrow Docs, Direct Pay Forms, Service Orders), Truck Mate 2010, Supply Pro, VAM, Shipping Controller, Meridian Website, Chameleon. BOS, Outlook, M4, NAV, Arbia, Taulia, CSD, Key Navigator, One notes, Microsoft teams
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