Machine Learning Senior Technical

Cell: 470-***-**** Email: *************@*****.***

SUMMARY

Accomplished IT Senior Management Executive and Sr. Systems Management Architect/Engineer. I have over 28 years of experience with On-Premise HA Datacenter/Cloud-Computing Architecture Compliance. Oversees Engineering and AI infrastructure re-engineering experience. I possess over 27+ years of demonstrated success and a track record of outstanding achievements. I am skilled in leveraging leadership abilities to drive business profitability, managed client accounts, and identify growth opportunities. Consistently delivers programs to milestones and revenue goals while motivating global teams. Adept communicator dedicated to cultivating strong business relationships with clients, partners, and stakeholders within Enterprise Organizations. Experienced Senior Technical Leader providing expertise in Technology Program Management, specializing in Google, AWS, Azure, CenturyLink Cloud Computing with AI Artificial Intelligence implementations and migrations. Successfully managed major Fortune 100-500 companies in Cloud technology, overseeing high-Availability Data Center builds, hardware and networking installations, SaaS-SDLC-software upgrades, data migrations, and modernization projects domestically and internationally. Directed High-End Storage consulting, provisioning/operations, server storage/Backup and recovery installation, and application migrations. Offers high-level technical program/project management in support of Disaster Recovery and Datacenter Facility Engineering.

EXPERTISE

Extensive Team Leadership/Management

Cloud and Datacenter growth forecasting

Offshore & On-Shore team management

Infrastructure Operations and Governance

A.I Cloud Strategic & Operational Technology

Vendor Negotiation and Management

Global Portfolio/Engagement Management

IT Infrastructure Design & Implementation

Disaster Recovery/Business Continuity

IT Delivery implementation and Data

AI Cloud Computing AWS/AZURE/GPC

Pre-Sales and Vendor Bid Management

Structuring Transformational Programs

Mentoring Talent and Managing Milestones

Cybersecurity/Vulnerability Management

Digital Cybersecurity Cloud-computing

PROFESSIONAL EXPERIENCE

Sr. IT Program Manager V, Sr. Executive Design Management

Bank Of America/TEKsystems Inc. Aug 2024-Present

210 Town center Parkway

Kennesaw, Georgia 30351

Key Responsibilities:

• Cloud Compute Authority Organization of Bank of America conducted comprehensive user research, including over 4k interviews, surveys, and usability testing, to uncover customer needs and behaviors, driving user-centered design solutions for Cloud environments (AWS, Microsoft Azure, Google GCP, IBM, Quantum) and emerging technologies like Machine Learning and Generative AI.

• Developed and implemented strategic cloud design frameworks that aligned with business objectives and elevated customer satisfaction through seamless and intuitive user experiences, integrating capabilities powered by OpenAI and GenAI to enhance decision-making and automation.

• Spearheaded, designed, and iterated Proof of Concepts, Data Transmission Requests, Permission to Operate documents, use cases, and interactive prototypes—including those involving Machine Learning workflows and GenAI content generation—to visualize concepts and gather actionable feedback for continuous improvement.

oCollaborated with cross-functional use case teams, including product managers, developers, and designers, to deliver cohesive and impactful design solutions, incorporating AI-driven insights and automation features into cloud services.

This contributed to the creation and maintenance of over 2000 complex design systems and guidelines, ensuring consistency across platforms and strengthening brand identity.

• Engaged and managed banking customers and stakeholders' expectations by presenting design concepts and rationales—often demonstrating AI-enhanced prototypes—and effectively incorporating their feedback into iterative design processes.

• Mentored control practice designers, fostering growth in design expertise and promoting adherence to best practices, including ethical use of AI and ML in product development.

• Monitored cloud-compute industry trends, emerging technologies, and best practices—including advances from OpenAI, Machine Learning, and Generative AI—to inform and evolve design decisions, ensuring innovative, forward-thinking solutions.

Key Accomplishments:

Built and designed a new CGAR Request System: Delivered a redesign of key banking interfaces, improving customer satisfaction scores by 25% through enhanced usability, aesthetic appeal, and the integration of OpenAI-powered conversational interfaces and GenAI-driven content personalization.

oSpearheaded the implementation of a unified design system, reducing design inconsistencies across products by 40% and accelerating the development process. Incorporated GenAI tools to auto-generate design components and documentation, boosting design efficiency.

oDefined, built, and implemented all the changes required to remediate our own MRA for Cloud Governance, incorporating AI-driven compliance monitoring solutions to improve oversight and reduce manual effort.

oSupported the complex AXIA MRA remediation for government inspection, leveraging Machine Learning models for data classification and anomaly detection to ensure audit readiness and regulatory alignment.

oApproved, designed, and implemented the bank’s first public cloud tenant and over 60 services in AWS, integrating secure, AI-enhanced automation for cloud provisioning and monitoring.

oInitiated the second Azure tenant buildout, currently underway and expected to be completed by early 2025, with a focus on embedding ML observability and GenAI service layers to support advanced use cases.

oProcessed over 1,300 cloud computing use cases across all dimensions of Azure cloud compute implementation in the BOFA cloud universe. Successfully conducted over 50 user research studies, including experiments with OpenAI and ML-driven prototypes, uncovering insights that influenced product development and increased feature adoption by 30%.

oLed cross-functional collaboration efforts on a high-priority product, resulting in a 20% decrease in time-to-market for new features. Introduced innovative prototyping tools, including GenAI-assisted mockup generation and ML-powered user behavior predictions, cutting design iteration time by 15% while enhancing stakeholder alignment. It played a pivotal role in the adoption of a mobile-first design strategy, contributing to a 35% increase in mobile banking engagement metrics.

oDelivered a redesign of key banking interfaces, improving customer satisfaction scores by 25% through enhanced usability, personalization via Machine Learning, and conversational UX enhancements powered by OpenAI models.

LDNA Consulting Global Financial Domain and IT Enterprise Infrastructure Operations Jan 2023 – Aug 2024

Director, Program Management, New Datacenter/Cloud Technology and Infrastructure AI Strategic Advisor

Staten Island, New York

Key Job Responsibilities:

Lead IT Strategy and Integration: Directed LDNA private program management for organizations such as Bear Stearns, Bank of America, and Bloomberg to optimize technology infrastructure and deliver cost-effective IT and network solutions. Spearheaded the integration of IBM Quantum Computing systems and AI technologies—including Machine Learning and OpenAI models—ensuring seamless compatibility with existing systems to drive innovation, automation, and enhanced business operations.

Implementation and Supervision of Advanced Technologies: Formulated and executed IT strategies incorporating IBM Quantum Computing, OpenAI, and GenAI-powered solutions. Orchestrated the deployment of advanced AI platforms, including IBM WatsonX Studio, IBM Watson Assistant, and OpenAI's APIs, to streamline business processes, support intelligent automation, and optimize system performance, reliability, and user engagement. Managed rigorous security and governance frameworks to protect sensitive data and ensure compliance with regulatory requirements.

Collaboration and Strategic Development: Collaborated with cross-functional teams to design and implement AI infrastructure, leveraging IBM WatsonX, Machine Learning, OpenAI models, and Generative AI for use cases such as predictive analytics, language processing, and AI-driven decision support. Partnered with IBM Quantum Network stakeholders to explore quantum-AI hybrid solutions and their business potential. Maintained current knowledge of IBM Quantum, OpenAI, and GenAI advancements, assessing their impact and driving strategic initiatives for digital transformation.

Acted as a liaison between IT and business stakeholders, providing strategic guidance on integrating Machine Learning, OpenAI, and GenAI technologies to achieve operational efficiency and future-ready business outcomes. Led RFP discussions and defined the Statement of Work (SOW), including scope, roadmap, and cost estimates. Defined pre-cutover, cutover, and post-cutover planning activities, detailing dependencies across workstreams, and established the change request review board process to manage transitions effectively.

Key Achievements:

Pioneered Quantum Computing and AI Initiatives: Spearheaded IBM Quantum Cloud Computing and AI projects, integrating Machine Learning models and Generative AI capabilities, including OpenAI solutions—to optimize technology infrastructure for major organizations, driving significant enhancements in business operations, automation, and innovation.

oStrategic IT Leadership: Successfully led the formulation and execution of IT strategies by incorporating IBM Quantum Computing, Machine Learning, OpenAI APIs, and GenAI platforms to deliver cost-effective and scalable technology solutions. Collaborated with LDNA Technical Atlanta Linux/VMware teams, the IBM WatsonX Users Group, and AI governance boards to ensure alignment with enterprise-wide goals for AI adoption and digital transformation.

oComprehensive Technical Contributions: Developed in-depth technical documentation and analytical reports for systems leveraging AI/ML and GenAI technologies, including applications built with OpenAI models. Led cybersecurity awareness initiatives addressing AI-specific threat vectors and conducted private LDNA Linux workshops and training sessions focused on secure implementation of AI/ML solutions, ethical AI use, and best practices in data governance and protection.

Sr. IT Program/Project Manager for IPS Architectural and Engineering Organization Mar-Dec 2022

World-Wide Technologies Inc/Bank of America

IPS Architectural and Engineering Organization

Atlanta, Georgia

Key Responsibilities:

High-Availability Architecture and IT Governance: Managed high-availability architecture and engineering programs with a $20 million budget for F5 IT infrastructure, overseeing assets totaling $1.9 billion. Implemented ITIL4 program management within a 12-month period and led onshore and offshore IT governance for Waterfall, Agile, and Hybrid initiatives, ensuring effective change management across multiple work streams and vendors.

Program Management and Technical Oversight: Directed and managed F5/Vmware program budgets exceeding $70 million for enterprise Hybrid Programs within Fortune 100 organizations. Designed, acquired, and deployed corporate Vmware ESX and ESXi server infrastructure, supporting IT Engineering Agile and Scrum teams. Managed CPU, RAM, and storage capacity, and implemented health monitoring system using Splunk and external tools.

AI Strategic Planning and Stakeholder Collaboration: Developed AI IT governance and business cases with executive stakeholders for enterprise resource planning (ERP). Led R&D team management for new product development and collaborated with IT SVP leadership on F5/Vmware design implementations. Produced budgets and forecasts, conducted technical design project meetings, and communicated project statuses through regular reports and updates to Jira, SharePoint, and ServiceNow.

Key Achievements:

High-Availability Architecture and Resource Management: Successfully managed high-availability architecture and engineering programs with a $50 million budget, ensuring continuity and enhanced infrastructure capabilities. Oversaw assets totaling $10 million, optimizing resource allocation and utilization while implementing ITIL4 program management elements within a 12-month period to improve efficiency and adherence to best practices.

AI Integration in Microsoft Azure Ecosystem: Led the design and implementation of AI solutions within Microsoft Azure, leveraging native services such as Azure OpenAI, Azure Machine Learning, and Cognitive Services to build secure, scalable, and enterprise-ready GenAI applications. Enabled advanced analytics, intelligent automation, and natural language interfaces across cloud-based workflows. Championed the deployment of AI governance and model lifecycle management, ensuring responsible use of OpenAI models and seamless integration with existing Azure DevOps and cloud governance frameworks.

Innovation and Operational Excellence: Managed and assisted Agile and Scrum teams in designing and deploying a corporate VMware ESX and ESXi server infrastructure, enhancing IT capabilities. Managed three data center environments for the IPS Architecture and F5/Vmware engineering group, supporting secure credit card operations for Bank of America. Led R&D team management for new product development, contributing to innovation and growth while monitoring CPU, RAM, and storage capacity for optimal system performance and reliability.

Dell-EMC/NASSCOM IT Mar 2019 – Mar 2022

Sr. Delivery Manager for SODT (Server, Network, and Storage Operations Delivery Team)

Leveraged Server, Network, Storage and Backup Solutions Project AMS, EMEA, APJ

Atlanta, Georgia

Key Responsibilities:

Data Center and Project Management: Spearheaded, directed and managed large-scale data center refresh projects, including the Tulsa Datacenter refresh, MetLife Long Term Retention, and multiple AVAMAR refreshes, totaling an $180 million investment. Oversaw the Storage and Backup team, ensuring alignment with customer needs and managing IT onshore-offshore resources valued at $60 million.

Collaboration and Equipment Deployment: Spearheaded the deployment of new equipment in collaboration with HPE, managing the installation and integration of storage and backup systems in customer data centers. Coordinated with network and firewall engineers to ensure seamless implementation, from racking and stacking to connecting equipment to the network fabric. Handed over completed projects to accounts after successful sign-off.

Risk Management and Cross-Functional Leadership: Identified and communicated project risks to the PMO, overseeing the timely delivery of multiple projects using Agile, SCRUM, and Jira methodologies. Directed cross-functional resources, including project managers, to execute large-scale projects. Managed project budgets, tracked progress using burn rate, and conducted weekly status calls. Leveraged tools such as MS Projects, Skype, SharePoint, Microsoft Teams, Oracle Projects, Confluence, ServiceNow, to ensure efficient project management and communication.

Key Achievements:

Leadership in Data Center and Storage Projects: Successfully directed and managed major data center refresh projects, including overseeing the Storage and Backup team application NetBackup and Data Factory. Ensuring seamless hardware operations, effective resource management, and alignment with business goals. Delivered multiple large-scale projects on time and within budget, leveraging cross-functional collaboration and detailed project planning.

Vendor Collaboration and Solution Implementation: Led collaborative efforts with vendors and engineering teams to deploy new Dell VM Servers, Avamar Storage, Brocade and Cisco Network equipment that achieved project milestones for largescale Dell-EMC Server/Storage and Backup projects. Developed and implemented customized solutions using AI technologies migrating from Hitachi AP8000 Series mainframes, enhancing operational efficiency, and meeting specific customer needs.

Risk Management and Operational Efficiency: Identified and communicated project risks and threats, allowing for timely mitigation and successful project delivery. Coordinated ordering circuits and tracked FOC dates to ensure timely delivery and operational efficiency. Utilized various tools and platforms, including Skype, SharePoint, Microsoft Teams, Oracle Projects, Confluence, ServiceNow to support efficient project management and collaboration efforts.

Motion/Matrix Resources Inc/Delta International/Domestic Airlines Feb 2017–Mar 2019

Sr. Technical Infrastructure PM for Revenue Management

Hartsfield Atlanta Airport, GA

Key Job Responsibilities:

Strategic Infrastructure Oversight: Oversaw the entire Hardware, Database, SAAS and Network infrastructure portfolio for the IT Revenue Management organization. This Datacenter acts as a strategic nerve center of $250 million in cost to drive business decisions and address issues impacting profitability and performance. Managed assets, facilities, and network server resources totaling $8 billion across Revenue Management, Accounting, Loyalty, Data Analytics, and Business Intelligence groups.

Project and Application Management: Directed the implementation migration of the VIP Charter Application from the Microsoft Azure Cloud Platform to the Enterprise Domestic Cloud at RCC1, ensuring seamless operation for reserving, assigning, and allocating travel for major league sports teams. Managed Agile and Scrum engagements, implementing Scrum methodologies for 13 professional system FTEs and 3 Project Managers.

Built Hybrid corporate Cloud environment using Azure Cloud services, from On-Prem data centers.

Successfully provided technical and collaboration guidance for application migrations from the Azure Cloud to the private Delta Cloud services.

Leadership and Stakeholder Management: Led, trained, and coached teams in adopting Scrum/Agile practices, fostering an empirical approach to designing complex work. Managed IT resources and stakeholders’ expectations, ensuring alignment with organizational goals and effective resource utilization.

Key Achievements:

Strategic Infrastructure Management: Successfully oversaw the entire infrastructure portfolio of the IT Revenue Management organization, significantly contributing to strategic business decisions and addressing key issues to enhance profitability and performance. Managed assets, facilities, network server resources, and engineers totaling $8 billion, ensuring efficient resource allocation and utilization.

Project Implementation and Revenue Generation: Directed the implementation and migration of the VIP Charter Application, generating $24 million in annual revenue and asset management for international airlines. Implemented Scrum management methodologies for 13 professional system FTEs and Project Managers, improving project management efficiency and effectiveness.

•Leadership in Agile Practices: Led, trained, and coached teams in adopting Scrum/Agile practices, enhancing team performance and project delivery. Fostered an empirical approach to design complex work, aligning team efforts with organizational goals and improving overall project outcomes. Configured and deployed Delta IaaS – Virtual Machines, Cloud Services, resource groups, load balancing, application gateways auto scaling and traffic manager through Delta Devops from Azure Cloud.

FISERV Corporation – Redsalsa Technologies Nov 2016 – Jan 2017

Sr. Technical Project Manager V/Precision Digital Technologies, Alpharetta, Georgia

Key Job Responsibilities:

Datacenter Migration and Infrastructure Development: Directed the migration of three datacenter operations for major credit union applications to Enterprise Cloud Technology, ensuring risk mitigation and enhancing Fiserv’s infrastructure platform. This initiative provided additional capacity, generated new business, increased revenues, and drove profits of $189 million dollars.

Comprehensive Project Management: Managed all project phases for three mid-size banks, from inception to completion. This included planning and directing project meetings, identifying risks, developing mitigation plans, and communicating implementation strategies for the Precision and Reporting Analytics-Prism platforms.

Engineering and Network Oversight: Led engineers in the buildout and scalability of IBM AIX OS and IBM pSeries Servers with Progress Open Edge server toolsets, including .Net architecture smart client for Single-sign-on applications. Managed datacenter engineers across network, server, cloud computing, and product domains, directed network teams on firewall and storage Ips, and oversaw precision data migration from credit unions to Fiserv’s digital network for secure banking applications.

Key Achievements:

Successful Datacenter Migration and Infrastructure Enhancement: Directed the migration of three datacenter operations for major credit union applications to Enterprise Cloud Technology, ensuring risk mitigation and seamless integration. Built an infrastructure platform for Fiserv, providing additional capacity, generating new business, increasing revenues, and driving profits.

Comprehensive Project and Data Management: Managed all project phases for three mid-size banks, ensuring successful project completion from inception. Oversaw precision data migration and online CIF data streaming for banking applications, ensuring seamless integration and robust security measures.

Enhanced Operational Efficiency and Security: Led large-scale Global Fiserv Precision Application Core DB Data Migration utilizing dual Data Lake, Hadoop, Data Ingestion, and Integration. Managed Data Conversion program of the newly established Fintech company for Salesforce & Fiserv Precision system for main applications utilizing Fiserv Kiosk Data management system for Handheld peripherals (cellphones, tablets, and usb devices Windows to Go) App/DB system for Customer, Supplier, Item, Finance, Warehouse, Tax & Quality domains planned across Europe, North America, EMEA & APJ.

Successfully led the buildout and scalability of IBM AIX OS and IBM pSeries Servers, enhancing operational efficiency. Implemented robust Cyber-network security measures to protect against external threats, including ransomware attacks, and conducted thorough end-to-end application testing to identify and fix security vulnerabilities before production launch.

Wolters Kluwer International/IT Associates Inc. Jan 2015 – Oct 2016 IT Global/Enterprise Business Services

Sr. Datacenter Hosting Program Manager Kennesaw, Georgia

Key Job Responsibilities:

Strategic IT Program Management: Spearheaded Senior IT Program management Services and Support to the Global Business Services (GBS) for day-to-day operations of Wolters Kluwer International and domestic Datacenters, overseeing strategic program initiatives.

Project and Datacenter Management: Managed a project budget of $43 million for the migration to the CenturyLink Cloud with Geo HA configuration. Oversaw Risk Remediation for Hardware/Software installations in this environment and managed data ingestion in Splunk. Managed datacenter migrations, including Servers upgrades, Network connectivity configurations, application, and oracle DBs migrations.

Leadership and Team Management: Strongly supported executive leadership and company strategies, communicating to the IT Organization and international staff. Managed a team of 24 FTE IBM project architects and engineering resources, ensuring effective alignment with project objectives.

Key Achievements:

Strategic IT Program Leadership: Spearheaded Senior IT Program management Services and Support to the Global Business Services (GBS), enhancing day-to-day operations of Wolters Kluwer International and domestic Datacenters strategic program initiatives.

Effective Project Management: Managed a project budget of $43 million for the migration to the CenturyLink Cloud with Geo HA configuration, ensuring a smooth transition and effective risk management for Hardware/Software installations. Also managed data ingestion in Splunk.

Transformational IT Initiatives: Enabled the IT business transformation project, resulting in improved delivery of replication products and services. Managed datacenter migrations, including upgrades of Servers, Network connectivity and configurations, and application and oracle DBs migrations, ensuring minimal disruptions and efficient operations.

DELL-EMC Server and Storage Corporation Jul 2012 – Jan 2015

Sr. Global Delivery Manager and Storage/Server Implementation Team

Atlanta, Georgia

Key Job Responsibilities:

Managed, planned, and scheduled the EMC/AT&T/Motorola integration Storage project, estimating 40 million in costs.

Directed and managed a Storage team responsible for server and storage installations and upgrades.

Managed all EMC VMAX-3 Storage array deployments and host data migrations within AT&T IDCs.

Key Achievements:

Successfully managed the EMC/AT&T/Motorola integration project, saving $10 million in operational costs.

Managed all EMC VMAX-3 Storage array deployments and host data migrations across multiple locations.

QBEFIRST/Sterling Insurance/Proactive Inc Jun 2011 – Jul 2012

Sr. Technical Hosting Manager—Datacenter Operations

Atlanta, Georgia

Key Job Responsibilities:

Spearheaded the construction of a new Datacenter hosting site 350 million in assets and IT Engineering Resources, meeting a 1-year target date.

Managed the rebuilding and reconfiguration of virtual machines and server environments for various applications.

Directed and managed specialized teams for building out environments and managing IT Security.

Key Achievements:

Datacenter Development and Management: Successfully led the building of a 15,000 square ft datacenter in Atlanta for QBEFIRST corporate office. Managed the construction of a Disaster Recovery datacenter for the QBEFirst TSA Exit Program, valued at over $100 million, ensuring seamless operations and disaster preparedness. Defined resource loads with Accenture IT, their resource utilization, tracked Sprint progress, lead scrum of scrum & PIP meetings, build Sprint velocity & burndown chart reports, created Project Charter, weekly RAID metrics & status tracking meeting, preparation and leading the presentation of executive program status updates

Site Expansion and Infrastructure Buildout: Oversaw the buildout of 7 new site locations for calling field sales agents, expanding operational capacity, and improving accessibility. Rebuilt and reconfigured 4,259 virtual machines within the server environment for various high-end applications, enhancing performance and efficiency.

Team Leadership and IT Security: Managed specialized teams for building out all environments, including Server Build, Database, Storage, and Network Engineers, ensuring cohesive and effective collaboration. Managed the IT Security team for upgrades, gap assessments, and implementation to Active Directory, Single Sign-on, and VPN, enhancing overall security posture. Acted as Security Manager in the absence of the incumbent, ensuring continuity and adherence to security protocols.

IBM-The State of Georgia/Klein Associates Inc. Sept 2009 – Jun 2011 Sr. Technical Application Remediation Project Manager

Atlanta, Georgia

Key Job Responsibilities:

Directed and managed the migration of 1,274 application remediation server systems (Production, Test, and Development) to the new North Atlanta Datacenter (NADC) for IBM and the State of Georgia.

Served as the liaison merger TPM between Georgia Technology Authority/IBM and other application business and support units, communicating with all levels of the Department of Revenue staff and external entities.

Managed teams of (33 FTE) for Datacenter buildout, network SAN refresh, and P2V server migrations.

Key Achievements:

Successfully directed and managed the migration of 5,274 application remediation server systems within new North Datacenter.

Managed teams for Datacenter buildout, network SAN refresh, and P2V server migrations.

Successfully directed and managed application migrations with various teams, including Division of Motor Vehicles, Oracle Enterprise Production and Test teams, Print and files services, and imaging servers. Also involved in managing WAN configurations and implementations, Backup/recovery, and High-end Tiered 2/3 Storage components.

Sprint-Nextel Communications Inc. Aug 2003 – Sept 2009

Sr. Technical Project Manager Datawarehouse Manager

Atlanta, Georgia

Key Job Responsibilities:

IT Synergy Initiative Execution: Execute IT synergy initiatives for a $400M reduction with a $300M investment over three years. This includes tasks such as data center and billing system consolidation, contract renegotiations, application rationalization, technology standardization, and process re-engineering.

Merger Subject Matter Expertise: Provide subject matter expertise and leadership for the Sprint-Nextel merger. Oversee the migration of Nextel Data Warehouse systems from EDS datacenter in Charlotte, NC to Sprint Headquarters, Kansas, achieving a $43 million-dollar synergy asset management target.

Infrastructure Management: Manage the server, storage, and network environment to reduce overhead. This involves reducing more than 205 servers, 211 uplifts, and 16 petabytes of storage, while implementing a new Cisco network environment. Lead monthly maintenance weekends for Nextel Data Warehouse with server and storage installations and

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