Customer Service Associate
Resume:
CUSTOMER SERVICE ASSOCIATE
KRISHA MARIELLE
VELARDE
CONTACT
************@*****.***
Estrella Condominium San andres st.
Brgy. 725 Malate manila 1004
Filipino
SKILLS
LANGUAGES
REFERENCES
GLORIA V. SAITO, Mother
*******.********@*****.***
KRISSTAN V. MAGNO, Sibling
***************@*****.***
REY GABRIEL RIVERA, Friend
***********@*****.***
SUMMARY
Dedicated professional with a Bachelor of Science in Hospitality Management and extensive experience in customer service and technical support roles. Proven ability to lead and adapt in fast-paced environments while managing multiple tasks efficiently. Demonstrates strong leadership and time management skills, with a focus on delivering exceptional customer service. Known for flexibility and a proactive approach to problem-solving, resulting in enhanced customer satisfaction. OBJECTIVE
Dedicated customer service professional with a proven track record in delivering exceptional support and fostering positive customer relationships. Seeking to leverage strong communication skills and problem-solving abilities to enhance client satisfaction and contribute to a dynamic team environment. Passionate about exceeding customer expectations.
PROFESSIONAL EXPERIENCE
VIRTUAL ASSISTANT
SBOVACOM. Makati 01/2025 - 02/2025
We do cold calling to clients to offer a discounted prices of subscription. CUSTOMER SERVICE ASSOCIATE
Amazon.com, Inc.. Pasau 05/2024 - 10/2024
Our mission is to keep Amazon stores safe and trustworthy for customers and selling partners by ensuring customer accounts are not used to commit fraud and abuse.
TECHNICAL SUPPORT REPRESENTATIVE
Foundever. Makati 05/2023 - 04/2024
We provide technical assistance and answers to users questions, assisting users by troubleshooting problems with computer hardware or software. CUSTOMER SERVICE ASSOCIATE
Amazon.com, Inc.. Pasay 11/2022 - 05/2023
Engage with customer, address inquiries and complaints promptly and professionally. Offer product or service information and support though retail call center.
CUSTOMER SERVICE ASSOCIATE
Teleperformance. Pasay 11/2021 - 05/2022
Assisted customers with inquiries and complaints, providing prompt and effective solutions. Managed order processing and maintained accurate records. Collaborated with team members to improve service quality and efficiency. Ensured a positive customer experience by addressing needs and following up on resolutions. EDUCATION
BACHELOR OF SCIENCE IN HOSPITALITY MANAGEMENT
Phinma Saint Jude College. Manila 2020 - 2021
Leadership
Adaptability
Time management
Multitasker
Customer service
Flexible
Tagalog
English
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