High School Customer Service
Resume:
Laurel, MD *****
**********@*****.***
EDUCATION
Associate of Science
Biology
Howard Community College, Columbia, MD
November 2022
High School Diploma
Reservoir High School, Fulton, MD
May 2018
SHANTE GILBERT RAMSUBHAG
PERSONAL SUMMARY
Resourceful professional in hospitality management, known for high productivity and efficient task completion. Possess specialized skills in guest relations, event coordination, and problem-solving. Excel in communication, adaptability, and time management, ensuring smooth operations and superior guest satisfaction. Self-motivated professional, highly experienced in guest services. Pleasant personality, coupled with talents in customer relations, recordkeeping, and problem-solving. Outgoing when greeting and communicating with others to maintain a positive atmosphere.
SKILLS
Room assignment
Payment processing
Customer inquiries
Conflict resolution
Feedback solicitation
Point-of-sale operation
Inventory management
Customer relationship management
Operational compliance
Active listening
Team collaboration
Effective communication
Problem solving
Time management
Inventory monitoring
Information protection
Basic accounting
Guest accommodations
Key management system
Data entry proficiency
Customer service
Guest relations
Product sales
Tourism industry insight
Computer skills
Guest orientation
Cash handling experience
Reservation management system
Data inputting
Detail-oriented
First aid training
Reservation processing
Teamwork
Crisis management
Hospitality Industry Insight
Multitasking capacity
Problem-solving
Continuous improvement
WORK HISTORY
GUEST SERVICE REPRESENTATIVE
Extended Stay America Columbia, MD September 2024 - Current
- Proactively addressed customer complaints and effectively promoted loyalty programs.
- Skillfully managed inquiries and efficiently transferred calls as needed.
- Provided outstanding assistance to guests and expertly processed payments.
- Maintained a pristine lobby and ensured the concierge information was always up to date.
- Confidently took reservations and delivered comprehensive information on hotel services.
- Inspected rooms prior to check-in to guarantee the highest quality standards.
- Offered exceptional service that engaged and delighted guests.
- Encouraged guests to join our loyalty programs with enthusiasm. - Handled customer complaints and promoted loyalty programs.
- Answered inquiries and transferred calls.
- Assisted guests and processed payments.
- Maintained lobby cleanliness and updated concierge information.
- Took reservations and provided information on hotel services.
- Inspected rooms before check-in and delivered exceptional service.
- Invited guests to join loyalty programs.
ASSISTANT STORE MANAGER
Aldo Group Columbia, MD September 2021 - January 2024
- Analyzed monthly sales and performance to drive effective planning.
- Led teams to execute merchandising and operational initiatives, enhancing business effectiveness.
- Oversaw store operations, ensuring superior customer service and efficient inventory management.
- Proactively managed inventory levels, guaranteeing optimal stock availability.
- Resolved customer complaints effectively and provided timely solutions.
- Cultivated strong client relationships to drive business growth.
- Motivated staff during peak hours to achieve targets.
- Ensured accuracy in cash handling through diligent supervision.
- Spearheaded successful promotional campaigns.
- Analyzed sales data to refine strategies and boost performance.
- Mentored new hires on essential company knowledge.
- Supervised cashiers for smooth payment processing.
- Coached associates to enhance their skills.
- Regularly assessed inventory and placed necessary orders.wledge of various company programs.
Supervised cashiers in processing credit, debit and cash payments to streamline sales.
Coached and developed store associates through formal and informal interactions.
Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
STORE CO-MANAGER
Windsor Fashions Columbia, MD September 2021 - June 2022
- Maintained accurate transaction records.
- Preserved product quality and organized stockrooms.
- Developed strategies to exceed sales goals.
- Minimized waste through effective cost control.
- Built partnerships to enhance brand awareness.
- Executed daily operational procedures.
- Ensured timely vendor deliveries.
- Analyzed customer demand for pricing.
- Ensured compliance with policies.
- Drove store profitability.
- Managed inventory to reduce loss.
- Created efficient staff schedules.
- Delivered excellent customer service.
CUSTOMER SERVICE REPRESENTATIVE
Nextcar Rental Laurel, MD January 2021 - September 2021
- Followed up with customers to ensure concerns were resolved.
- Communicated billing procedures and facilitated payment setups.
- Collected payments and organized billing efficiently.
- Executed administrative tasks with precision.
- Delivered exceptional customer service to build loyalty.
- Responded swiftly to calls and emails with confident support.
- Maintained detailed records to improve service quality.
- Cultivated strong customer relationships for repeat business.
- Resolved issues professionally, ensuring customers felt valued.
- Provided proactive frontline support and engagement.
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