Customer Service High School

SYDNEY STOUT

352-***-**** ***********@*****.***

Dependable Office and Payroll/Medical Assistant seeking a staff position to provide outstanding customer service, complete administrative tasks/duties, payroll processing and general operations support. I am certified as a Microsoft Office Suite Expert, Administrative Office Technician, CNA, and have a BLS/CPR card. Customer service, administrative office operations, and patient care have been my specialties for over 7 years. Please ask and I can provide letters of recommendation from previous employers.

EDUCATION

BACHELOR’S DEGREE Southern New Hampshire University

October 2024 - Current

Currently working towards a bachelor’s degree in English Literature

On track to graduate in the Spring of 2026

ASSOCIATE IN ARTS DEGREE COLLEGE OF CENTRAL FLORIDA

August 2019 - 2021

Distinguished member of the health society as well as volunteering for college food drives.

GPA 3.7 – Cum Laude

CERTIFIED NURSING ASSISTANT MARION TECHNICAL INSTITUTE

May 2019

I gained this certification through my high school and have retained it since then, along with my BLS certification.

HIGH SCHOOL DIPLOMA WESTPORT HIGH SCHOOL

August 2015 - 2019

National Honor Society and Junior/Varsity Volleyball Team Captain (2 years)

Graduated with a 4.3 GPA - Summa Cum Lade

Certified Office Specialist, Administrative Office Tech, and BLS/CPR Certified

EXPERIENCE

PAYROLL ASSISTANT AMERICAN PAYROLL & BENEFITS OCALA, FL.

May 2023 – July 2025

Job duties include contacting direct clients, brokerages and collecting correct payroll folder/timesheets, printing out weekly payroll reports (brokerage lists, FedEx drop off list and APBI drop offs), keeping track of FedEx/Metro Delivery Services payroll drop offs and delivery days per client request, writing out deposits for our clients payroll payments, contacted clients every week regarding their hours to put down for specific employees, handled processing I-9’s and W-4 information, worked with E-Verify while entering and activating payrolls for new hired employees, printed commission checks for companies and individual employees & sent them via USPS/Certified mail/FedEx, greeted new clients/walk-ins and completed protocol of getting their information and starting the payroll process, contacting clients regarding payroll deadlines for specific holiday weeks, doing weekly numbers presentations, completing requested Certificates of Insurance for other brokerages and direct clients, keeping spreadsheets and broker sheets up to date every week, updating active or termed clients in the company app “Time & Chaos”, becoming familiar with client apps such as Prism HR/Prism TLC/Client Space/Pitney Bowes, creating Word, Excel, and Adobe documents to send out to other clients, printing stubs/checks for employees to pick up (direct deposit and live), sending out documents through DocuSign for client’s to manage and sign (CSA, Exhibit A, Employee Applications), pulling documents for a new prospect (FEIN, Sunbiz, Proof of Coverage, Loss Results, OFAC). Other tasks include small everyday tasks to be completed in an office setting. Recently, I have been let go of this job as all offices were merging into one in my hometown, and my position was terminated for the reason of no longer needing it.

PAYROLL/FRONT OFFICE COORDINATOR EXPRESS EMPLOYMENT PROFESSIONALS OCALA, FL.

2022 - 2023

Job duties include accurate data entry, payroll processing, certified payroll for a private contractor, organizing and ordering legal documents, office and supply inventory management, office mail sorting and sending thank you notes. I also assist clients by maintaining communication through texts and phone calls, scheduling interviews, and appointments, directing clients to the correct recruiter, helping them with anything they need while they’re in the lobby, such as filling out paperwork, using the computers and completing their W4. Unfortunately, due to low volume I was let go from this position because they could no longer afford to pay me accordingly.

CONSUMER ACCESS SPECIALIST ADVENT HEALTH EMERGENCY ROOM OCALA, FL.

2019 - 2022

Providing specialized care for patients with their everyday visits to the ER. Worked with a team at the ER registration desk. This was a fast-paced environment and required us to perform multiple tasks at the same time, while remaining calm and focused. Tasks included patient transport to other areas of the hospital, checking our ER patients, updating patient insurance and health records, answering multi-line phones, accurate data entry, and quality customer service. I have also shadowed with nurses for schooling in ICU, Respiratory, Oncology, CV-ICU, and Pediatrics. My CNA license and CPR card are still active currently.

STAFF & CAMP COUNSELOR BALCONY GYMNASTICS OCALA, FL.

2017 - 2019

Responsible for a wide range of tasks including customer service, cashiering, food prep, childcare, planning, group activities and birthday parties. I was a lead summer counselor for multiple age groups as well as an asset to the company.

SKILLS

CPR Certified

Typing & Multi-Line Phones

Customer Service

Creating a comfortable workspace for other around

Office Organization/Bookkeeping

Exceptional communication

Time Management

Typing 65+ WPM

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