Customer Service General Manager

LATESHA THOMAS

Summerville, SC ***** 843-***-**** *********@******.*** www.linkedin.com/in/latesha-thomas-733a88227

SUMMARY

Dedicated and hardworking General Manager with 10+ years of progressive leadership experience in retail operations, customer service, and sales management. Proven track record of driving exceptional customer experiences, maximizing sales, improving retention, and reducing inventory shrinkage. Highly organized, detail-oriented professional with expertise in inventory management, employee training, and operational excellence. Known for building strong teams, fostering loyalty, and delivering results through collaboration, accountability, and customer-first strategies.

CORE STRENGTHS

• Customer Service Excellence & Retention

• Sales Growth & Revenue Generation

• Inventory Control & Shrink Reduction

• Organization & Operational Efficiency

• Team Leadership, Coaching & Mentorship

• Detail-Oriented & Process Improvement

• Scheduling, Planning & Resource Allocation

• Strong Communication & Problem Solving

PROFESSIONAL EXPERIENCE

General Manager

All Star Elite Charleston, SC April 2025 – Present

- Oversee daily operations to ensure efficient, profitable, and customer-focused performance.

- Manage cash handling procedures, including cash reconciliation, bank deposits, and financial reporting.

- Supervise and develop staff to deliver exceptional customer service and meet sales goals.

- Implement inventory control strategies to minimize shrink and optimize stock levels.

- Handle customer concerns and resolve issues to maintain high satisfaction and retention.

- Ensure adherence to company policies, operational standards, and safety protocols.

- Conduct regular training sessions to improve team performance, sales skills, and operational knowledge.

Assistant General Manager

Calvin Klein Charleston, SC Sept 2022 – Present

- Drove significant YOY business growth through strategic planning, sales initiatives, and operational leadership.

- Generated $1.39M+ in additional revenue by expanding customer base and elevating service standards.

- Increased customer loyalty and retention by creating a customer-first environment focused on engagement and personalized service.

- Improved organizational efficiency by refining workflows, boosting team productivity and performance.

- Led effective training and coaching programs to enhance sales, customer interactions, and team morale.

Operations Manager

Walmart Stores, Inc. Charleston, SC Nov 2020 – Sept 2022

- Strengthened inventory accuracy and shrink reduction through diligent oversight of daily operations and audits.

- Developed retention-focused initiatives that improved employee engagement and reduced turnover.

- Maximized operational performance by optimizing scheduling and improving cash control processes.

- Ensured compliance and safety through effective policy enforcement and operational audits.

- Delivered regular performance reporting, enabling data-driven decision-making by leadership.

Assistant Store Manager

Walmart Stores, Inc. Charleston, SC Oct 2018 – Nov 2020

- Drove department sales by +23% within 3 months through focused coaching and innovative sales tactics.

- Championed large-scale store remodels to enhance shopping experience and boost product visibility.

- Strengthened team performance with hands-on mentoring, fostering accountability and service excellence.

EDUCATION & CERTIFICATIONS

• Bachelor of Science Trident Technical College, Charleston, SC

• Cyber Security Coursework Trident Technical College

• Nail Technician Certification Trident Technical College

TECHNICAL SKILLS

Microsoft Office (Word, Excel, PowerPoint) Workday Adobe Social Media Platforms

ATTRIBUTES

Hardworking Detail-Oriented Highly Organized Self-Motivated Adaptable

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