PHYLLIS ISITOAH-JOSEPH
****************@*****.***
Newark, NJ
Professional Summary
Passionate Talent Partner who thrives on real connections and helping people find meaningful work. I blend strategic thinking and empathy throughout the hiring process, from shaping roles with leaders to guiding candidates through key career moves. With strong recruitment tech skills and an eye for great talent, I focus on long-term fits that fuel growth. I don’t just fill roles; I help build thriving teams. Skill
• Recruitment Software Proficiency
• Data Analysis Tools
• Candidate Relationships Management
• Interview Coordination
• Technical recruiter
• Benefits Administration & Open Enrollment Coordination
• ICIMS HRIS/ATS Expertise
• Banner System Proficiency
• Candidate Sourcing via LinkedIn (LinkedIn AI Recruiting) Professional Experience
HR Talent Partner
University Hospital, Newark, NJ
Dec 2024 – Present
• Spearhead the full cycle recruitment process with an average of 65 job requisitions across clinical and non-clinical, including recruiting for IT infrastructure and other specialized technical roles.
• Facilitate candidate assessments and coordinate interview schedules with Hiring Manager.
• Provide positive candidate experience throughout the recruitment process.
• Proactively source qualified candidates through a variety of recruitment channels, including external job boards and internal talent promotion
• Conduct behavioral interviews to assess candidates’ qualifications and fit for assigned roles.
• Monitor and support the submission of onboarding materials to meet required deadlines.
• Oversee onboarding processes for Residents and Advanced Practice Nurses, ensuring seamless integration into hospital systems.
• Facilitate clear and timely communication with new hires during the offer stage to expedite compliance and background checks.
• Collaborate with the Compensation team to finalize competitive new hire offers.
• Partner with the Data team to ensure accuracy and integrity of employee records during the hiring process.
• Build relationships with academic institutions to attract top talent for open roles. HR Specialist
University Hospital, Newark, NJ
Feb 2024 – Present
• Serve as the primary contact managing requests and applicant status updates.
• Supported recruitment processes, including staffing, background checks, job postings, and onboarding, resulting in a 40% reduction in time-to-hire.
• Utilized ICIMS ATS to track applicant applications and expand the talent pool, improving the efficiency of the recruitment process.
• Attended hiring events, Screen resumes and pass on qualified candidates to the TA team.
• Addressed day-to-day employee inquiries regarding policies on leaves, vacations, and benefits.
• Maintained accurate and confidential employee records and HR databases.
• Ensured a positive experience for candidates and hiring managers, improving candidate satisfaction scores by 35%.
• Resolved employee issues expediently with professionalism and tact.
• Supported the recording and maintenance of new hire data using Banner.
• Collaborated with the benefits team to ensure employees understood the open enrollment process, increasing enrollment participation by 50%.
• Provided critical feedback for continuous performance and process improvement. Data Entry Specialist
Archdiocese of Newark (Contract)
Aug 2023 – Feb 2024
• Updated files in a database hosting 500,000 records.
• Matched records with gifts received via email, achieving a 98% accuracy rate.
• Verified gift batches for accuracy.
• Corresponded with donors regarding their gifts, enhancing donor satisfaction by 15%. Human Resource Coordinator/Recruiter
The Social Talks (Temp)
Jan 2023 – Jun 2023
• Managed full-cycle recruitment and facilitated onboarding processes for remote teams across multiple time zones resulting in a 20% reduction in time-to-hire.
• Developed job descriptions and posted job ads aligned with organizational staffing needs and role requirements.
• Facilitated cross-functional team check-ins and virtual HR support that increased employee satisfaction scores by 15%
• Created resource guides and training materials that boosted first-week productivity among new hires.
• Developed and implemented HR policies and procedures in accordance with current industry standards and government regulations.
Human Resource/Administrative Manager Jan 2018 - Sep 2022 Nigeria Social Insurance Trust Fund Lagos, Nigeria
• Established and enforced internal controls, workflows, and policies for tracking, reconciling, and reporting, resulting in a 30% reduction in errors.
• Maintained clean, accurate, and accessible records, and kept a close eye on transactions and updates on compliance certification, resulting in a 95% satisfaction rate among clients.
• Documented and communicated timely claims while working with a team of 4 people to support new client onboarding, resulting in a 50% reduction in onboarding time.
• Motivated employees through special events and incentive programs, resulting in a 20% increase in employee satisfaction.
• Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes and support long-term business needs, resulting in a 15% increase in compliance certification.
Education
Master of Arts in Human Resources Management April 2024 Liverpool John Moores University, United Kingdom
BSc. Pure and Applied Botany Aug 2008
University of Lagos, Lagos, Nigeria
Certification
Master HR Analytics Professional
10Analytics
Community Involvement/Volunteer Services
• New Jersey HR Council (NJHRC) – Slack Community member
• American Red Cross - Workforce Engagement Team Member & Duty Officer.
• Newark Family Emergency Services - General Volunteer