Customer Service Representative

Faith A. Crichlow

Washington, DC • 202-***-**** • ***********@*****.***

PROFESSIONAL SUMMARY

Ten years of Management Experience in Office Management Professional License: Insurance Producer Licensing Oriented Insurance Sales (Home & Auto) Customer Service • Bookkeeping PROFESSIONAL EXPERIENCE

ALLSTATE INSURANCE COMPANY

Customer Service Representative June 2022 – Present

• Utilize eAgent and agency systems to document client interactions, including adjustments to policies, insurance payment processing, and generating quotes

• Prepare agency solicitations, renewal mailers, and customer mailers

• Answer incoming calls courteously and efficiently, assist customers, or route calls as needed to appropriate personnel

• Generate weekly reports and complete daily audits of cancellations, win-backs, premium increases, and other renewal lists

• Maintain and organize agency files, both electronic and paper

• Provide excellent customer service (in person, over the phone, and written) to ensure customer satisfaction

NATIONAL PERSONAL CARE CENTER AND CREMATORY

Assistant Office Manager/Removal Technician February 2018 – June 2022

• Safely drove company-owned vehicles to perform "first call" removals of descendants in accordance with local and state laws, as well as company policies and procedures

• Verified decedent's tentative identity and placed identification bands/tags on remains; properly labeled body bag; arranged paperwork such as chain of custody, personal effects, incorrect or incomplete name band change, and witness of removal

• Worked with first responders, coroners, hospital staff, or senior living facilities to transfer remains in a safe and efficient manner

• Courteously and professionally interacted with bereaved family members for in-home removals while exhibiting sensitivity to the environment

• Entered data into proprietary software to record the intake of remains and personal property

• Transported caskets to airports, care centers, or funeral homes; assists with moving caskets

• Maintained decedent logbooks for intake and storage of remains SAFEWAY

Store Operation Manager/ Bookkeeper February 2017 – December 2018

• Supervised front-end cashiers and ensure timely compliance of leave schedules

• Resolved customer complaints in a timely, efficient manner

• Received new grocery shipments

• Closed and opened the store – to include counting registers, balancing tills, securing the store at night, counting safe deposits, and keeping proper balance of money in cash registers during store operations

• Stood in as cashier when needed to ensure time checkout of guests (greeting, ringing items, and taking payments)

• Entered data into the operating system - including gross and net sales for the store

• Operate stare lottery system, Western Union, and money order system PRIVATE FAMILY

Home Health Care Aid September 2013 – February 2017

• Cared for elderly and physically challenged patients

• Performed household tasks – including meal preparation, assistant with personal hygiene tasks, cleaning of home, and reading documents

• Provided transportation to and from doctor appointments

• Administered medication and vitamins based on doctor’s instructions

• Supervised and promoted daily exercise and physical activities RETAIL MERCHANDISING SOLUTIONS

Merchandise Supervisor (Safeway Contractor) July 2011 – March 2016

• Read and implemented planograms to ensure compliance with the schematic plan of the store

• Entered and submitted data on supervised employees, including time in and time out, merchandising information on the specific store, and additional notes

• Removed out-of-date merchandise from shelves and reorganized stock to sell first-ordered items

• Printed and placed price tags for new or sale items

• Lifted and sorted boxes and materials, up to 60lbs JOHN T. RHINES FUNERAL HOME

Office Assistant (Annual Seasonal Temp) September 2009 - Present

• Answered phones in a courteous manner, answered general inquiries and provided accurate information, routed calls to appropriate personnel, or took detailed messages

• Greeted and assisted all clients and visitors to the facility

• Performed general office operations, such as faxing, copying, and using Microsoft Office Suite

• Prepared outgoing mail, including invoices and bills to vendors

• Reviewed monthly client folders with the office manager to ensure proper payments and credits and issued paid statements to the responsible party for the account EDUCATION

Highschool Diploma, DuVal High School, Lanham, MD

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