Program Manager Project
Resume:
Piera Hosinski
Senior Product Owner
Chesterfield, MI 586-***-**** *********@*****.*** LinkedIn
Professional Summary
Results-driven Program Manager with extensive experience leading cross-functional teams to deliver complex, high-impact engineering and product development initiatives. Proven track record of managing full program lifecycles, ensuring alignment with cost, quality, timing, and performance targets. Skilled in risk management, validation planning, and continuous improvement, with strong communication and leadership abilities to drive collaboration and accountability across global teams.
Work Experience
Northstar Painting / Facility Management Co. Facility Project Manager Dec 2024 – April 2025
Directed multi-site facility maintenance operations, ensuring vendor compliance and service delivery using ServiceChannel and Facilitymate platforms
Designed and implemented scalable training strategies
Conducted proactive risk assessments and enforced regulatory and safety standards across all active maintenance projects
Applied Agile principles to optimize workflow efficiency, manage backlog prioritization, and improve turnaround on maintenance requests
Lead Generation & Account Expansion: lead generation efforts by collaborating with marketing and sales teams
CRM Optimization & Sales Process Improvement: Managed sales pipelines using CRM tools like Salesforce
Client Engagement: Drove client success by tailoring solutions to meet their business needs, increasing upsell opportunities and fostering long-term relationships
Talent Sourcing & Full-Cycle Recruitment: Led recruitment for specialized IT and product management roles
Onboarding & Training Programs: Developed and executed onboarding programs for newly hired project managers and IT staff, improving team integration
Managed CRM tools (Salesforce, ServiceChannel, Azure DevOps) to track partnership activities, monitor performance, and maintain real-time client updates and action logs.
Collaborated with marketing and sales teams on lead generation campaigns, connecting operational deliverables with strategic outreach goals.
Developed onboarding and training programs for new PMs and IT staff—enhancing team capability, alignment, and culture of ownership.
Optimized CRM pipelines (Salesforce) for sales and marketing, increasing visibility into customer lifecycle and campaign touchpoints.
Design & execute a Rentals-focused sales L&D strategy that empowers the sales teams to grow the Rentals and New Construction marketplaces
Develop & deliver scalable onboarding, upskilling, and leadership programs that cut ramp time and boost productivity
Pilot and implement next-gen learning solutions—AI, simulations, microlearning, sales coaching platforms, and beyond.
Establish feedback loops and measure impact on core business outcomes: quota attainment, retention, customer satisfaction, and more.
MK Recruiting – Chickasaw Nation Senior IT Product Owner/Project Manager– iGaming Jun 2022 – Aug 2024
Directed the full lifecycle of a $15M online casino launch, from regulatory planning and system architecture to go-live execution and post-launch optimization.
Oversaw seven cross-functional teams including engineering, UXR, legal, security, and compliance, ensuring project alignment with tribal, state, and federal gaming regulations.
Owned and managed product roadmap and market strategy, including P&L analysis, profitability management, and delivery of margin improvement projects
Led and executed multi-channel client programs from initiation through delivery, ensuring timely fulfillment of all contractual deliverables while proactively identifying new growth and upsell opportunities
Managed end-to-end delivery of a feature-rich iOS and Android mobile iGaming application, focusing on secure onboarding, regulatory compliance, and user experience.
Led Agile product development ceremonies (sprint planning, backlog grooming, retrospectives) and maintained sprint velocity through Azure DevOps.
Collaborated with cybersecurity teams to implement KYC (Know Your Customer), AML (Anti-Money Laundering), and fraud prevention protocols.
Directed integration of third-party identity verification, AML tools, payment gateways, and gaming platforms to meet licensing and compliance standards.
Led client engagement meetings and cross-department coordination to present strategic recommendations, share campaign performance, and gather feedback.
Served as Product Owner for ServiceNow Strategic Portfolio Management (SPM) platform enhancements, driving development of Demand, Resource, EAP, and Waterfall modules.
Oversaw vendor and partner integrations, ensuring smooth alignment between technical, compliance, and marketing requirements in regulated industries.
Aligned DevOps and IT infrastructure upgrades with enterprise deployment cycles and mobile release timelines.
Partnered with QA and product design teams to validate functionality, conduct cross-platform testing, and ensure UX/UI consistency.
Delivered go-to-market strategy in partnership with marketing, ensuring regulatory alignment, coordinated release milestones, and promotional readiness.
Presented marketing performance dashboards to clients, tying campaign ROI, user engagement, and revenue generation to strategic planning cycles.
Drove marketing asset readiness, ensuring alignment between creative and technical teams for regulated digital and mobile experiences.
Aligned go-to-market strategies with branding and promotional objectives—ensuring seamless campaign delivery.
Oversaw program documentation including budget trackers, validation plans (DVP&R), risk logs (LUR), and change reviews to ensure accuracy and transparency.
Led the implementation of advanced reporting and dashboarding capabilities to improve real-time visibility into project, resource, and financial performance.
Acted as the primary liaison between business stakeholders, architects, and development teams to translate complex requirements into deliverables.
Collaborated with technical teams on solution design and validated deployment compliance with ServiceNow platform standards and data models.
Responsible for initiating, planning, executing, controlling, and closing complex application and system implementation projects using a formal project management methodology.
Develop detailed project plans, budgets and schedules, including goals, risks, and resource allocation.
Manage multiple projects concurrently.
Aristocrat Gaming Program Manager / Senior IT Product Manager – iGaming June 2021 – April 2022
Directed an $8M iGaming software development initiative, leading offshore development teams and ensuring adherence to enterprise-level cybersecurity and compliance standards.
Managed the product roadmap, backlog prioritization, and stakeholder communications to ensure regulatory alignment and timely delivery across multiple jurisdictions.
Oversaw successful cloud migration and Azure DevOps implementation to improve project tracking, approval workflows, and sprint management.
Facilitated Agile ceremonies across multiple scrum teams, optimizing cross-team coordination and reducing release cycle times.
Maintained sprint health by monitoring velocity and burndown charts in Azure DevOps, driving accountability and continuous improvement.
Led vendor onboarding and integration, validating that third-party platforms, content providers, and payment gateways met licensing and IT security protocols.
Partnered with UX/UI teams to ensure a consistent, accessible user experience across mobile and web applications within regulatory frameworks.
Directed risk mitigation planning, incident management, and issue resolution to reduce operational downtime in live gaming environments.
Used Azure DevOps to enforce gated approvals and maintain full traceability of project artifacts for audit and licensing readiness.
Integrated ALM tools for sprint planning, user story mapping, and test case management to support full-lifecycle delivery.
Defined and implemented ALM governance models, supporting both regulatory and cybersecurity compliance in the gaming and healthcare sectors.
Ensured final validation documentation was complete, archived, and audit-ready, supporting full regulatory and product readiness sign-off.
DXC Technology Energy Harbor Senior IT Project Manager /Owner Nuclear Energy/ECM Migration- June 2020 – June 2021
Led the successful end-to-end deployment of FileNet ECM system, managing the migration and decommissioning of legacy document management systems, handling over 5 million documents while ensuring data integrity and compliance with industry standards.
Directed the migration of virtual machine (VM) servers to a more robust infrastructure, enhancing system performance and scalability to meet the evolving needs of the business.
Managed the integration of JIRA and Confluence into the project workflow for enhanced tracking, reporting, and collaboration, streamlining communication across all teams.
Managed cross-functional teams from IBM, DXC, and Energy Harbor, ensuring seamless collaboration, alignment, and timely delivery of project milestones.
Led risk assessments and mitigation strategies, proactively addressing potential obstacles to ensure the project's success and adherence to timelines and budget.
Collaborated with senior leadership to define project scope, objectives, and KPIs, ensuring alignment with strategic business goals and regulatory compliance.
Mainitained project performance through continuous reporting, providing regular updates to stakeholders and ensuring transparency in all phases of the project lifecycle.
Led the smooth transition of legacy systems by implementing a comprehensive decommissioning strategy, safeguarding critical data, and mitigating disruption during the migration process.
Luxoft – Ford Motor Company Senior IT Program Manager – Web HMI & IVI Development March 2018 – June 2020
Led the end-to-end development and implementation of QT/HTML5-based Human-Machine Interface (HMI) features, coordinating with global engineering teams across multiple time zones and ensuring consistent, high-quality delivery for automotive infotainment systems.
Directed documentation and indexing efforts for web-based infotainment projects, ensuring all technical specifications, user stories, and project deliverables were properly documented and easily accessible for future reference and compliance audits.
Aligned product roadmaps with business and technical leadership to ensure that the development and feature release timelines supported broader company goals, incorporating market trends, customer feedback, and technical capabilities.
Facilitated cross-functional collaboration between UXR (User Experience Research), engineering, QA, and compliance teams by centralizing communication, task tracking, and documentation within Azure DevOps, improving transparency and ensuring accountability.
Coordinated Agile team ceremonies (e.g., sprint planning, daily stand-ups, retrospectives) to ensure smooth execution of development cycles, actively managing the flow of work and fostering a culture of continuous improvement.
Worked closely with developers and project stakeholders to identify, prioritize, and remove blockers, leveraging JIRA to track progress and resolve issues quickly to minimize delays.
Collaborated with DevOps teams to streamline testing and delivery workflows, implementing automation strategies across distributed systems to improve efficiency, reduce manual errors, and accelerate deployment cycles.
Championed the integration of new HMI features into infotainment platforms while maintaining a strong focus on user-centered design and regulatory compliance, ensuring a seamless user experience in a rapidly evolving automotive landscape.
Managed project risk assessments, resource allocation, and scope changes, consistently delivering complex projects on time, within budget, and in alignment with stakeholder expectations.
Partnered with Quality Management and Engineering to proactively identify and mitigate program risks; led recurring risk status reviews and remediation planning.
Executed regular program status reporting to executive leadership (e.g., Chief Engineer), providing validated metrics on testing progress and readiness reviews.
Facilitated Value Optimization and Quality Improvement initiatives to enhance product performance and reduce costs without compromising delivery or compliance.
General Motors Senior IT Project Manager – AEM, eDiscovery, Website Strategy & SharePoint March 2014 – November 2018
Directed digital strategy initiatives for brand-owned platforms, including AEM (Adobe Experience Manager), optimizing website functionality and improving user engagement across enterprise-level web properties.
Partnered with Performance Marketing and IT teams to implement SEO enhancements, conversion tracking, and user behavior analytics, supporting data-driven optimization of content and structure.
Led the successful global deployment of eDiscovery solutions while simultaneously overseeing digital content governance across SharePoint Online and AEM environments.
Led website content production, collaborating with cross-functional stakeholders on legal, compliance, and marketing content for high-impact product launches and announcements.
Implemented user experience improvements and personalized content strategies to enhance brand perception, support digital commerce goals, and ensure mobile responsiveness.
Managed external vendor teams and internal developers to ensure alignment of technical delivery with business objectives and branding standards.
Delivered custom dashboards and KPIs using Tableau and Clarity to monitor web performance and conversion metrics, enabling data-backed strategic decisions.
Acted as a bridge between business units and technical teams, bringing clarity to complex project requirements and ensuring timely execution across all web initiatives.
Created custom dashboards and KPI tracking mechanisms using Tableau and Clarity to provide real-time project insights, performance metrics, and actionable data for stakeholders and management.
Managed Agile project deliverables in JIRA, ensuring timely completion of tasks, bug resolution, and iteration of custom SharePoint solutions while maintaining alignment with project scope, timelines, and budgets.
Drove continuous improvement initiatives, ensuring project milestones were met within budget, scope, and compliance while addressing any emerging challenges in the legal and IT domains.
Led integrated marketing project teams, partnering with brand and performance marketing to deliver digital campaigns, SEO optimization, and data-driven personalization across enterprise AEM platforms.
Mentored junior PMs and cross-functional contributors, providing training and guidance on scope definition, stakeholder engagement, and reporting best practices.
Developed and executed campaign roadmaps, aligning creative, content, and digital strategy teams to brand objectives and market timelines.
Championed KPI dashboards and campaign analytics in Tableau and Clarity to track site performance, optimize UX, and drive strategic marketing improvements.
Drove stakeholder alignment across marketing, legal, compliance, and IT—ensuring delivery of product launches, promotional content, and customer engagement tools on time and on brand.
Education & Certifications:
Walsh College
Master's in Management with specializations in IT, Project Management, and Marketing
Davenport University
Bachelor's degree in Computer Information Systems. Minor Web Design
Villanova University
Project Management
Professional Certifications:
Generative AI for Project Managers (PMI)
PMP – Project Management Professional (PMI) (In Process)
Certified Scrum Master (CSM) – 2019
Agile for Developers – 2024
Agile Fundamentals – 2024
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