Customer Service Experienced

Dawn Stewart

Saint Petersburg, FL ************@*****.*** 920-***-****

Professional Summary

Certified Medical Administrative Assistant with a strong background in front desk operations, appointment scheduling, and patient relations. Known for professionalism, discretion, and a warm, welcoming demeanor. Skilled in managing multi-line phone systems, maintaining medical records, and supporting both clinical and hospitality teams with efficiency and care.

Work Experience

Catering & Café Assistant Manager / Culinary Assistant

Chef and the Baker – South Tampa, FL Nov 2024 – Present

- Supported executive chefs in preparing and plating gourmet cuisine for upscale catering events.

- Managed café operations including staff supervision, training, and inventory oversight.

- Delivered exceptional guest experiences through quality service and coordination.

Manager / Chiropractic Assistant

Hood Chiropractic Office – St. Petersburg, FL Aug 2023 – May 2024

- Registered patients, scheduled appointments, handled billing and insurance.

- Maintained HIPAA compliance and patient confidentiality.

- Led front desk operations and ensured excellent patient service.

Receptionist / Office Support

Rainbow Reef Dive Center – Key Largo, FL Jan 2022 – Dec 2023

- Managed multi-line phone systems and scheduled appointments.

- Oversaw document management and inventory supplies.

- Created a warm and professional client experience.

Owner / Operator

Dawn’s Family Child Care – Lake Mills, WI Jan 2002 – Dec 2022

- Founded and operated licensed childcare center.

- Ensured compliance with state and federal childcare regulations.

- Built strong relationships with families and community.

Education & Certifications

Certified Medical Administrative Assistant – Penn Foster College

Certified Cosmetic Laser Technician – National Laser Institute, 2022

Hospitality Management Certificate – Penn Foster College, 2016

CPR & First Aid Certified ServSafe Certified Responsible Alcohol Manager

Skills

Medical Records • Appointment Scheduling • EHR (Epic, eClinicalWorks) • HIPAA Compliance • Multi-line Phone Systems • Microsoft Office • QuickBooks • Customer Service • Leadership • Patient Interaction • Social Media • Document Management

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