Customer Service Medical Records

Joylanda Vaughn

**** ******** ***** 901-***-****

**********@*****.***

Email · LinkedIn Profile · Twitter/Blog/Portfolio

Dependable, dedicated hardworking office worker with excellent customer service skills and medical terminology knowledge. Seeking opportunity to create a positive environment that encourages people to interact better with one another.

Experience

March 2022- July 2022

CSR

Walgreens

Collecting payment for purchases, loading funds to money cards, restocking store shelves and resolving all customer complaints and concerns.

Feb 2021-Present

Substitute Teacher

Kelly Services

Working the lesson plan with the students, assisting students with classwork related to Math, English and Science. Over seeing respectful behavior for themselves as well as peers.

July 2020 -Present

Warehouse Associate

Pulling, packing and labeling items on work orders from distribution center to be shipped out in bulk to different manufactures.

Aug 2019- June 2020

Administrative Aide 3 temp pool, university of tennessee

Coordinate schedule assist with timesheets, arrange meetings, document traveling, and currently taking temperature for staff entering in and out of the building.

june 2013 – nov. 2017

CNA, Private Contractor

Assisting with daily care activities, light housekeeping and cooking, keeping legible medical records for doctor’s and nursing staff.

jan. 2007 – june 2007

Administrative Aide, University of Tennessee

Write and distribute email, correspondence memos, letters, faxes and forms, answer and direct phone calls, organized and scheduled on campus meetings, ordered office supplies and researched new deals and suppliers. Provided general office support to visitors and staff.

April 2002 – Nov.2006

Patient Service Clerk, The Med

Maintained medical records of patients, while ordering all test and labs request by nurses and doctors. Answering inbound and outbound calls, keeping supplies stocked and ordered.

Oct.1999 – April 2002

Medical Assistant, Concentra Medical Center

Collecting Laboratory Specimens, Maintaining Patient medical records. Assisting the Physician in DOT physicals, scheduling follow-up appointments, greeting patients and multi-tasking in between front and back office work.

April 1994 – Oct. 1999

Stay at home parent/ student

June 2007 -March 2017

Stay at home parent/student

I desire to earned between $40,000 and $44,000. I will be pleased to discuss this further with you during the interview.

August 2007

None, northwest Community College· Major: Nursing

· Minor: General Studies

· Related coursework: English Comp 1&2

College Algebra

Sociology

Art Appreciation

Intro to Keyboarding

Computer Concepts

General Biology

Marriage and Family

Public Speaking

Human Growth and Development

American History

World History

April 2013

CNA, Mid-South Community College

· Major: Nursing

· Minor: CNA

· Related coursework: Anatomy & Physiology

Psychology

Medical Terminology 1&2

CNA: Basic Health Care Assisting

Special Care Procedures

Body Structures and Function

Home Health Aide & Home Maker Services

Skills

●Excellent Organization skills

●Problem solving

●Communication

●Flexibility

●Time Management

●Team work

●Customer Service

References furnished upon Request

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