Customer Service Administrative Support

Annai Meera Selvaraj

Email: ******************@*****.*** Cell: +1-669-***-****

Objective: Results-driven and customer-focused Client representative Associate with experience in retail environments providing exceptional customer service. Adept at handling administrative tasks, managing inventory, and ensuring a seamless customer experience. Seeking an opportunity to contribute my skills and expertise to a dynamic team.

Work Authorization: Green Card EAD

Education: Bachelor of Engineering in Computer Science India Professional Experience:

Retail Support Associate The UPS Store 2023 to present

• Engaged positively with each customer, providing professional and polite support for sales and service needs

• Counted cash, made change and stored coupons and balanced cash register drawer

• Process and track shipments, ensuring timely delivery and accurate documentation.

• Provide administrative support by handling customer inquiries, processing returns and managing customer accounts.

• Assist in maintaining a clean and organized store environment to enhance the overall shopping experience.

• Built and maintained strong customer relationships through excellent communication and interpersonal skills.

Retail Service Associate Maruti Suzuki Automobiles 1 year

• Provided in-depth product knowledge to customers, resulting in increased customer satisfaction and repeat business.

• Handled backend operations for the vehicles coming in for service and ensured a timely delivery of the vehicles

• Manage and maintain accurate inventory levels by conducting regular stock checks and updating records.

• Prepare accurate and detailed repair orders that describe customer concerns. Known issues and likely causes, along with services and repairs required,

• Continuously increase knowledge of dealer services, fees and vehicle repair needs, update customer records and keep customers informed of charges and estimated

• Built and maintained strong customer relationships through excellent communication and

Certifications:

• Certified Microsoft Office professional

• Certified Python Beginner

Retail Skills:

• Administrative support and customer service.

• Strong attention to detail and accuracy.

• Ability to work collaboratively with cross-functional teams.

• Strong product knowledge and ability to convey information to customers effectively.

• Experience with point-of-sale (POS) systems.

• Customer-focused approach with a positive attitude. Manual Software Testing experience:

• Knowledge of understanding requirements, Test plans

• Knowledge of Functional, Integration and system testing

• Knowledge of Smoke, Regression, Compatibility testing

• Defect tracking

Achievements:

• Recognized for efficient customer service.

• Improved the efficiency of order processing, resulting in improved customer service.

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