Administrative Assistant/clinic manager/marketing
Resume:
Jaime Baltaragis
Highly Motivated Individual
Naperville, IL 60564
***********@*****.***
Professional Summary
As an experienced clinic director for a medical practice, interacting closely with patients, medical personnel, and insurance providers will allow me to utilize these talents to transition into a new career path with your company. As an organized, helpful, and self motivated team member, I can be an asset to your team of professionals. My interpersonal skills and communication abilities will allow me to confidently deal with clients and all levels of personnel within your fine company. I look forward to the opportunity to use my experience in a position within your organization.
Authorized to work in the US for any employer
Work Experience
Marketing Coordinator & Administrative Assistant
Saint Charles, IL
March 2023 to Present
• Assist marketing team in the development and execution of marketing campaigns, including social media, email marketing, and content creation
• Support the creation of marketing materials such as brochures, flyers, and presentations
• Monitor social media platforms
• Assist in organizing conferences and seminars events to increase visibility
• Coordinate logistics for meetings including room setup, audiovisual equipment arrangement, catering services booking etc
• Develop strong relationships with vendors/suppliers to negotiate favorable terms/pricing agreements
• Respond promptly and professionally to inquiries from referimg doctors/patients via phone/email ensuring high customer satisfaction levels
• Serve as a point of contact between different departments/teams facilitating smooth communication flow within the organization
Clinic Manager-Treatment coordinator
MEC-Rockford, IL
September 2016 to March 2023
• Manage daily operations of a busy clinic, overseeing a team of 50 staff members
• Implement policies and procedures to ensure compliance with healthcare regulations
• Oversee the hiring, training, and performance evaluations of clinic staff
• Collaborate with physicians and other healthcare professionals to optimize patient care delivery
• Maintain accurate records of patient appointments, treatments, and medical histories
• Lead regular staff meetings to communicate updates, address concerns, and foster teamwork
• Create employee schedules that optimize staffing levels based on patient demands
• Develop quality assurance program to monitor adherence to clinical protocols
• Establish strong relationships with local healthcare providers for referrals
• Serve as liaison between clinic administration, medical staff, patients, and external providers
• Case Management
• Coordinate treatment plans
Supervisor
Woodward Medical Center
September 2008 to March 2016
• Handled confidential information with utmost discretion and ensured compliance with data protection
• Tracked inventory of office supplies and ordered new materials as needed
• Managed front desk, overseeing a team of 5 receptionists and ensuring smooth daily operations
• Implemented new check-in/check-out procedures to improve efficiency and reduce wait times for patients
• Trained new receptionists on practice policies, procedures, and patient standards
• Created employee schedules to ensure adequate coverage
• Resolved patient complaints promptly and effectively, maintaining high levels of patient satisfaction
• Implemented a patient feedback system to gather insights and make improvements in patient care
• Assisted in the planning and execution of special events such as conferences or seminars
• Managed inventory of office supplies, ordering replacements as needed to maintain smooth operations
• Conducted regular performance evaluations for receptionists, providing constructive feedback for improvement opportunities
• Developed training materials for front desk staff on topics such as phone etiquette and conflict resolution skills
Office Manager/Administrative Assistant
Sarasota Orthopoedic-Sarasota, FL
January 2007 to August 2008
Was the assistant to an orthopedic surgeon as well as helped run
• the small office. My responsibilities included but were not limited to, answering phones,
• scheduling appointment (new patient, follow-up appointments, pre op and post op),
• surgery scheduling, wrote orders for MRI and Xray, called in RX. Took patients
• information, brought them back to rooms, prepped them for doctor, answered any
• questions they had regarding surgery, medications, physical therapy and insurance. Education
Bachelor of Science
NORTH CENTRAL COLLEGE
June 2012
Skills
• Medical Office Management
• Medical terminology
• Marketing
• Computer literacy
• Patient Care
• Sales
• Pain Management
• Ophthalmology
• Management
• Triage
• Teaching
• Insurance Verification
• Healthcare management
• Outside sales
• Inside sales
• Medical imaging
• Medical Office Experience
• Management Experience
• Windows
• Account management
• Research
• Outpatient
• Customer service
• Hospital Experience
• Sales management
• Upselling
• Computer skills
• Conflict management
• Leadership
• Planograms
• Communication skills
• Salesforce
• Medical scheduling
• Documentation review
• Medical office management
• Typing
• Hospital experience
• Analysis skills
• Adobe Acrobat
• Front desk
• Experience Administering Injections
• Medical Terminology
• Supervising experience
• Office management
• Home health
• Microsoft Office
• EMR Systems
• Accounts receivable
• Medical Records
• Surgery
• HIPAA
• EMR systems
• Social media management
• Continuous improvement
• Medical records
Certifications and Licenses
Driver's License
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