Customer Service, Bartending, Management, Serving
Resume:
Dakota Thompson
Davenport, FL ***** • 615-***-**** • ***********@*****.*** • WWW: Bold Profile
Professional Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at Chilis. Expert in cash handling and allergy awareness, consistently delivering memorable dining experiences. Proven ability to thrive in high-volume environments while maintaining cleanliness standards and team collaboration, ensuring guest satisfaction and loyalty. Skills
• Strong work ethic
• Exceptional customer service
• Cash handling
• Guest engagement
• Professional appearance
• Cleanliness standards
• Safe food handling
• Menu memorization
• Food running
• High volume dining
• Team collaboration
• Quality control
• Table bussing
• Allergy awareness
• Tableside etiquette
• Food sales and promotion
• Food inspection
Work History
Server, 03/2023 to 03/2025
Chilis – Clermont, FL
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
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• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items. Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
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Server, 02/2024 to 06/2024
Splitsville Luxury Lanes – Disney Springs
Assisted guests with food allergies by carefully noting and communicating dietary restrictions to the kitchen staff.
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• Provided exceptional service with a positive attitude.
• Delivered exceptional service in a fast-paced environment, ensuring customer satisfaction. Attractions Cast Member, 03/2022 to 03/2023
EPCOT – Lake Buena Vista, FL
Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
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Collaborated with fellow cast members to ensure seamless teamwork and coordinated efforts for optimal guest satisfaction.
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Facilitated accessibility for guests with disabilities through proper assistance procedures according to company policies.
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Promoted adherence to safety guidelines amongst guests by consistently reinforcing rules during pre-boarding announcements or in-person reminders.
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Handled guest concerns and complaints with professionalism, empathy, and effective problem- solving skills.
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Nurtured a welcoming atmosphere for diverse guest populations through cultural sensitivity training application in daily interactions.
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Lifeguard Supervisor, 08/2017 to 06/2022
Jeff Ellis Management – Nashville, TN
• Improved staff performance through regular training sessions and skill assessments.
• Scheduled 1-2 lifeguards to provide adequate coverage of pool areas during operating hours. Promoted teamwork among staff members, leading to improved morale and enhanced job performance.
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Administered first aid when necessary, demonstrating expertise in emergency response protocols and stabilizing injured swimmers until further assistance arrived.
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• Reduced response time for emergencies by effectively coordinating lifeguard rotations and breaks. Managed inventory of essential lifesaving equipment, ensuring all tools were readily available during emergency situations.
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Maintained a clean and safe facility by conducting daily inspections and addressing maintenance issues promptly.
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Scheduled, coordinated and conducted in-service training for 4-20 lifeguards to promote full competence in first aid, CPR, and water rescue techniques.
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Host/server Assistant, 07/2020 to 02/2021
Chuys – Nashville, TN
Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
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• Answered customer questions about hours, seating, and menu information. Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
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• Enhanced customer satisfaction by promptly greeting and seating guests upon arrival. Education
04/2019
Aaron's Academy - Hendersonville, TN
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