Customer Service Property Manager

Carrie Heeger **** Coxson Road

Henrico, Va *****

540-***-****

*************@*****.***

EXPERIENCE

Thalhimer, Glen Allen, Va - Assistant, Property and Senior Property Manager

December 2013 - January 2024

● Maintained meticulous records of all property transactions including leases, renewals and terminations

● Increased tenant satisfaction by promptly addressing maintenance issues and concerns

● Cultivated a professional atmosphere within managed properties by enforcing lease terms consistently among all tenants

● Conducted regular property inspections to ensure compliance with safety regulations and company standards

● Completely monthly and annual budget analysis

● Processed invoices in a timely manner to ensure strong relationships with vendors

● Used Entrata and Onesite

GreyStar, Richmond, Va - Assistant Property Manager April 2012 - December 2013

● Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team

● Verified income, assets, rental references, background checks and completed file tracking sheet for each applicant

● Provided excellent customer service by promptly responding to inquiries and addressing grievances, resulting in increased tenant retention rates

● Developed and implemented comprehensive marketing plan, attracting higher volume of prospective tenants

● Stayed up to date with competitor rental rates, features and specials to effectively overcome objections while marketing apartments to prospective residents

EDUCATION

Huguenot High School, Richmond, Va — Diploma with Honors September 1987 - June 1990

SKILLS

Property Inspections

Maintenance coordination

Tenant relations

Customer service

Budgeting and financial

analysis

Fair Housing regulations

Vendor management

Creative and adaptable

Summary

Dynamic manager previously

with Thalhimer. Skilled in

property inspections and

tenant relations.Enhanced

tenant satisfaction through

proactive maintenance

coordination and effective

communication, achieving

increased lease renewals.

Proven ability to supervise

staff and manage vendor

relationships. Ensured

compliance with fair housing

regulations while fostering a

professional atmosphere.

Equipped with strong

problem-solving abilities.

Willingness to learn and

contribute team success to

achieve positive results. Ready

to tackle new challenges and

advance organizational

objectives with dedication and

enthusiasm.

Contact this candidate