Customer Service Quality Assurance

Shantell McCalpine

Plant City, FL ***** • 813-***-**** • *******************@*****.*** • WWW: Bold Profile Professional Summary

Results-oriented catering professional with expertise in event planning & production, vendor coordination, and client relations. Skilled in menu planning, logistics management, and ensuring high standards of food quality and presentation. of standard & food regulations. Strong focus on team collaboration and adaptability to changing needs, consistently delivering successful events. Reliable, organized, and prepared to drive impactful results. Skills

• Customer service • Time management

• Sanitation and food safety • Quality assurance

• Flexibility • Operations management

• Marketing • Financial analysis

• Tax planning strategies • Communication management professional Work History

Catering Coordinator/Shift Manager, 12/2019 to Current Panera Bread – 2909 James L. Redman Parkway

Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.

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Improved client satisfaction by promptly addressing concerns and providing excellent customer service.

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Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.

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• Expedited setup and breakdown of events, minimizing disruptions to client''s schedules Maintained high standards of food safety, consistently adhering to all health regulations and guidelines.

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• Cross-trained existing employees to maximize team agility and performance.

• Established team priorities, maintained schedules and monitored performance. 3rd Shift Manager, 06/2017 to 08/2019

Hardee's Restaurant – Valrico/Plant City FL.

Improved employee productivity by implementing efficient scheduling and task allocation strategies.

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Maintained accurate documentation of operational procedures, safety & incident reports in compliance with company policies or regulatory requirements when applicable.

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Contributed to the development of operational strategies that improved overall efficiency while maintaining high-quality standards.

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Increased customer satisfaction with timely order fulfilment, attention to detail, and proactive problem-solving efforts.

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Tax Consultant, 06/2013 to 02/2017

Buffalo Smitty's Sales & Tax Consulting Service – Brandon, FL Facilitated smooth communication between clients and taxing authorities during inquiries or disputes, achieving favorable outcomes.

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• Streamlined tax preparation process for increased efficiency and accuracy.

• Researched tax laws pertaining to clients under audit. Implemented effective record-keeping systems for clients, simplifying future tax preparations and improving organization.

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Education

Associate of Applied Business: Hospitality And Tourism Management Everest University Online - Tampa

High School Diploma: 06/2001

Brandon High School - Brandon, Fl

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