Customer Service Personal Assistant
Resume:
Elizabeth Reeder
Duncan, OK *****
Ph: 972-***-****
Email: ********@*******.***
Objective:
To obtain a position in a results-oriented company that seeks an ambitious and customer service conscious person, where acquired skills and education will be utilized toward continued growth and advancement, both personally and professionally.
Employment History:
January 2022 – Present Maniscalco Stone Irving, TX Customer Service (In Office & Remote)
• Enter all orders for responsible territory and backup coworkers when out of office
• Answer phone calls and assist with questions regarding delivery, inventory, and billing
• Invoice all orders from LTL, UPS, FedEx & Third Party and order grout for customers
• Run payments for credit card or COD accounts and log on the daily logs
• Inventory the break area and supply area for customer service manager
• Manage multiple and sometimes conflicting priorities to completion and think on my feet and switch gears quickly
• Help where needed in the office or warehouse/ team player, learn processes and procedures quickly including computer programs
• Seek knowledge on processes or procedures throughout company to better assist customers August 2021 – January 2022 Denali Construction (Temp) Carrollton, TX Customer Service, AR, Admin Assistant, Personal Assistant
• Directed and assisted contractors that came in the office to the correct departments
• Personal assistant to the Owners, Presidents, and Vice Presidents
• Updated and assisted with all calendar and appointments personal and professional
• Ensured all requests were completed in a timely manner.
• Answered phone calls and helped with administrative duties as requested November 2019 – August 2021 FCC Finance, LLC Addison, TX Customer Service, AP, AR, Credit Processing, Admin Assistant (In Office & Remote)
• Provide Excellent Customer service to customer calling in regarding their loans
• Entered company invoices into Sage accounting program, processed checks for payment, EFT and direct deposits for bills, Bookkeeping, filing, document details of accounts, call center calls
• Downloaded EFT’s to bank used by Company, along with reporting that was used daily
• Worked with vendors to correct any invoices issues that were incorrect or needed payment quickly, worked with returned payments an several reports for upper management
• Setup online payments for vendors to be paid and journal entered the information
• Retrieved Mail from USPS locations, sorted and handled all bills, legal documents, and other misc. information
• Reported to President, Executive Vice President and ensured their requests were completed in a timely manner.
June 2018 – March 2019 Concept Surfaces Dallas, TX Customer Service
• Quoted material for sub-contractors bidding on projects and entered information in ACT
• Entered orders into Quick Books for sub-contractors awarded project
• Send out samples of material as requested by sales reps and sub-contractors
• Collected money for customers that did not have terms set up
• Answered phone calls in call center and helped out with administrative duties as requested
• Developed relationships with sub-contractors and sales reps by following through and ensuring to follow up on issues and escalate when needed.
2010 – December 2017 CID Resources, Inc., Coppell, TX & Peaches Uniforms Company, Dallas, TX Customer Service Representative
• Provide Excellent Customer Service to all clients and sales team on a daily basis and resolve any issues or concerns that a client or sales representative might have in a timely manner.
• Answers calls in call center and resolved issues, approximately 75 to 100 calls daily and also make approximately 25 to 30 outbound calls a day.
• Ensure new accounts are set up properly with minimums, ship to addresses and any contact information needed to ensure customers’ orders ship in a timely manner.
• Provide costs and delivery information for all current jobs in work to customers.
• Responsible for updating EDI upload each season and informing all customers of new information and working to resolve any issues that might occur for customers.
• Trained new employees coming into customer service and continue to assist as needed once employees are given their own territories.
12/2007 - 2010 Aldinger Company Dallas, TX
Customer Service Representative/ Inside Sales
• Provide Excellent Customer Service to all clients on a daily basis and resolve any issue or concerns that a client might have in a timely manner.
• Provide costs and delivery information for all current jobs in work to each customer.
• Implemented standard procedures and processes for entering information into data base company wide as well as communicating to the end customer.
• Handled quotes for customers in an assigned territory as well as orders that were being placed online, and on the phone.
• Billed for all services that were provided by other departments for sales.
• Setup and handled all rentals of equipment coming in and going out.
• Helped when needed in other departments with billing to ensure the month closed in a timely manner.
• Responsible for helping technicians as well as sales team with parts by getting pricing, part number, and availability to ensure jobs can be completed in timely manner.
• Reconciled all sales p&l's for sales team each month. 11/2005 – 07/2007 DFW Test, Inc. Richardson, TX
Customer Service Supervisor
• Provide Excellent Customer Service to all clients on a daily basis and resolve any issue or concerns that a client might have in a timely manner.
• Trained all new incoming customer service representatives on processes and procedures for each client and cross-trained all representatives on duties performed by other representatives.
• Implemented standard procedures and processes for entering information into data base company wide as well as communicating to the end customer.
• Researched information on any outstanding, incorrect invoice payments in order to resolve all payment issues.
• Handled all quote requests from customers for new jobs or reorders of previous jobs.
• Resolved issues with employees as well as guided them in their goals within the company as well as personal.
Skills:
ICD-10-PCS Coding, SAP, MAS, Business Objects, Word, Excel & PowerPoint, 10 - Key by touch Outlook, Sage (Accounting), NLS (Northridge Loan System) ACT - Contact Database, Uniform Solution, UPS, FedEx, Priority 1 Education:
Bryant & Stratton – Graduated 2019
Associates in Medical Billing and Coding
Awards:
Uniform Retails Organization
2017, 2016, 2015, 2014 Best Customer Service Representative References available upon request
Contact this candidate