Project Manager Operations

Alexander Orama *********.*******@*******.*** 914-***-**** Peekskill, NY

Project Manager/CX PRO – Sunrun Solar Remote, NY • 2022–Present

Oversee 200+ solar installations from planning through activation, managing client expectations throughout the process CX driven NPS

Collaborate with departments on audits, construction, inspections, and permit closure.

Troubleshoot equipment and resolve delays to ensure timely project delivery. Work with clients and sales teams to ensure customer satisfaction.

Lead weekly backlog meetings, driving process improvements with cross-functional teams.

Maintaining high-volume communication.

Operations Manager – Quality Building Services, Corp. New York, NY • 2008–2019

Directed operations across 30+ commercial buildings including The Time Warner Center, Apple stores, and The Oculus at WTC.

Coordinated emergency responses during inclement weather and client directives.

Liaised between building management, corporate, employees, and union representatives and sales team.

Managed scheduling, hiring, payroll, accounts receivable, and billing reconciliation. Supervised over 40 employees throughout the day

Delivered top-tier customer service through professional communication.

Shareholder Liaison – Georgeson Communication New York, NY • 2007–2009

Provided timely, accurate information to shareholders for proxy voting processes.

Built relationships with public shareholders and institutional investors.

Addressed complex inquiries during corporate sales, mergers, and acquisitions.

Program Coordinator – Career Quest Atlantic City, NJ • 2004–2007

Surveyed local employers and facilitated job interviews for program participants.

Designed and implemented career development training programs.

Maintained detailed client records and produced outcome reports.

Administrative Assistant – MGM Grand Hotel & Casino Atlantic City, NJ • 2006–2007

Developed internal workflow systems for operations and mail distribution.

Coordinated events for domestic and international guests.

Delivered concierge-level customer service at the front line.

Education & Professional Development

Atlantic Cape Community College – Liberal Arts AA (2002–2004) Buena High School – High School Diploma (1999) Dale Carnegie Institute – Business Management (Continuing Education)

Certifications & Skills

SWAC Security Clearance OSHA (10-Hour Course) Bilingual: English & Spanish Software: Microsoft Word, PowerPoint, Excel; Slack; Google Workspaces, Salesforce Strengths: Staff development, calm under pressure, effective communicator critical thinker problem solving

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