Customer Service Agent
Resume:
TIMOTHY M. MOSS
Customer service agent
Assisted borrowers with repayment options based on their income. Provided instructions and information regarding loan forgiveness. Negotiated payment plans and Paid in Full, Settle In Full options for individuals that were delinquent on student loan payments. Account management; followed up on continues bases with clients regarding paperwork and payments. Provide technical support and troubleshooting for student loan borrowers. Conducted outbound calls to inform borrowers of account status. Provided customer service online through live chat. Answer questions, provide information, and help customers navigate through various websites and applications.
Gard world 2022-2024
Ensuring employees have identity verification and controlling access to the workspace.
Monitoring video surveillance for unusual activity.
Performing security procedures such as metal detectors or bag checks.
Educating staff on proper security procedures and requirements.
Protecting company property and staff by maintaining a safe and secure environment
XPO
Customer Care
11/01/20 -07/25/2021
Resolved various issues for customers.
. Located lost freight for customer
. Correspond with service centers on daily bases
. Provided requested documents
. Track Orders
Provided support for customers and internal employees. Communicated with customers through email and phone. Closed a minimum of 30 cases a day. Resolved customer and service center issues.
Southwest Credit Systems 10/19-2/2020 Customer Service Rep
Collected on outstanding and terminated accounts. Resolved customer billing problems. Made negotiations to pay in full and settle in full on accounts. Provided customer service on inbound calls and trouble shoot trained issues.
Chewy 5/2019-1/2020
Cognito Media 1/2015- 2019
.
Expeditors (Contract)
Warehouse Clerk Feb 2017 – May 2017
Completed various clerical task including filing, typing, and xeroxing. Scheduled pick-ups through UPS, FED-X and DHL, for outgoing freight to designated customers. Appointed head of Quality Control. Cycled counted inventory throughout the day. Scanned inventory manually counted products to ensure the numbers matched with the information in the system. All merchandise had to be verified with a scanner. I also counted each product and insured the bar codes matched up to the merchandise ordered by the customers. Picked orders according to scanner. Boxed labeled and shipped out products.
Completed various task in different departments, on a daily and weekly basis.
Included: Picking numerous customer orders from a scanner, replenished merchandise (using scanner) for pickers to fulfill orders, Quality control, counted merchandise on an order sheet to ensure all products for orders were fulfilled, made sure all packaging guidelines were meet, labels on boxes correct and amount of tape used for sealing meet company guidelines. Cycle Counting, given a list of locations and number of expected merchandises, responsible for counting each item and recording the amount.
Tarrant County College- Financial Aid Department
Administrative Assistant May 2012 - Dec 2013
Provided customer service to current and former students. Aided students and authorized guardian’s regarding financial aid general questions. Processed student aid award letters and personal documentation. Provided students and former students with requested paperwork. Audited student files for completeness. Filing of documents in computer and physical filing system. Took and received payments from students and former students. Recorded accounts receivable and payable.
Small and Associates
Customer Service Representative
March 2005 to 2007
Corresponded with customers through incoming/outgoing calls, extensive client contact through setting up client consultations. Accurately analyzed client financial data and entered data into the system. Followed up with clients and confirmed real estate contracts. Drafted correspondence and handling other administrative tasks. Typed assigned documents, sorted and filed client information, answered and directed incoming calls. responding to customers request for products through various sources including, social media, email, business phone number, apps, and flyers, Order Processing, process orders for delivery through, UPS, FED X, US Postal, upon request. Management, manage a team of five by delegating pacific duties for the organization, including customer service, filing, delivery drivers, organizing, staging, purchasing management.
EDUCATION
UNT Dallas
Bachelor of Arts in Human Service Management
Expected Graduation December 2025
Tarrant County College
AAS Degree Business Administration 2015
Duncanville High School
Diploma
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