Revenue Growth Management Team

Christine Conrad Renewal Manager

602-***-**** *******************@*****.*** Peoria, AZ 85381 Professional Summary

Results-driven sales professional with over 10 years of experience in the Tech industry. Proven track record of consistently exceeding established sales goals and driving significant revenue growth through strategic upselling and renewal management. Demonstrated expertise in leading and developing high-performing sales teams, negotiating favorable contract terms, and fostering strong cross-functional collaboration. Adept at identifying market opportunities and maintaining exceptional customer satisfaction.

Job Experience

RENEWAL MANAGER 2023, Present

RENEWAL SPECIALIST 2021, 2022

Bird Rock Systems

Responsibilities:

• Oversee and manage the entire contract renewal process to ensure high customer retention rates.

• Identify and capitalize on opportunities for upselling additional products and services to existing clients, enhancing overall revenue.

• Lead contract negotiations with clients to secure favorable terms and conditions, ensuring mutually beneficial agreements.

• Facilitate communication and collaboration between sales and other departments to ensure a cohesive approach to customer acquisition and retention.

• Supervise and lead a team of Renewal Specialists, providing guidance, support, and training to ensure they effectively manage the contract renewal process.

Achievements:

• Consistently exceeded established yearly goals over the past three years, driving renewal GP growth by 158.93% and significantly contributing to the company’s overall revenue growth.

• Strategically identified and targeted high-potential customers, leading to a remarkable 2284.46% increase in takeovers and a 232.94% increase in new upgrades over the past three years.

• Successfully negotiated contracts with top-tier clients, securing favorable terms that resulted in a 20% increase in contract value and customer satisfaction.

INSIDE TERRITORY ACCOUNT MANAGER January 2019 - December 2021 Pulse Secure

Responsibilities:

• Consistently met and exceeded sales quotas, ensuring ongoing revenue growth and stability.

• Managed the growth and expansion of products for existing customers and secured new business (net new logos), enhancing the company's market presence.

• Shortened the sales cycle to increase quarterly revenue, ensuring a more efficient sales process.

• Utilized Salesforce and NetSuite to manage pipeline growth and development, maintaining accurate records and forecasts.

Achievements:

• Regularly exceeded sales targets by an average of 60% each quarter, contributing significantly to the company’s overall revenue growth.

• Successfully managed product growth and expansion, resulting in a 25% increase in sales and a 30% improvement in customer retention.

• Built strong, trusting relationships with customers, enhancing customer satisfaction by 25% and loyalty through effective communication and product demonstration. SDR/BDR

Televere January 2012-January 2019

Responsibilities:

• Worked with several high-technology clients, including Cisco, SAP, Webroot, WorldPay, and Avalara, to understand their needs and provide tailored solutions.

• Developed close partnerships with Account Executives to design Account-Based Marketing (ABM) strategies and build heat maps for their top accounts, use cases, and territory planning.

• Built and managed an accurate pipeline to maintain a high volume of activity, making up to 30 cold calls and sending numerous prospecting emails daily.

• Served as a dedicated mentor to new hires, team lead, and coach, providing guidance and support to foster their development.

Achievements:

• Successfully managed relationships with high-profile clients, resulting in a 55% increase in repeat business and long-term partnerships.

• Co-developed ABM strategies that increased sales qualified leads by 40% and drove a 35% growth in the sales pipeline.

• Directly contributed to a 50% expansion of the sales pipeline through diligent prospecting and lead generation efforts.

REFERENCES

References available upon request

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