Case Management Front Office

Jacqueline Walker

**** ***** **** ****, *******, Georgia 30650 762-***-****

Professional Summary

Experienced healthcare professional with over 15 years of progressive responsibility in respiratory therapy, outpatient clinic management, discharge planning, and case management. Demonstrated ability to lead teams, coordinate interdisciplinary care, optimize patient outcomes, and streamline front office operations. Known for being a strong patient advocate with a commitment to quality care, operational efficiency, and team development.

Professional Experience

Outpatient Clinic Manager

Morgan Medical Center – Madison, GA July 2024 – May 2025

• Managed clinic operations including scheduling, patient flow, and staffing

• Implemented initiatives to reduce no-show rates and improve patient engagement

• Facilitated cross-functional teamwork to enhance care coordination and patient satisfaction

Case Management Manager & Discharge Planner

Morgan Medical Center – Madison, GA April 2022 – July 2025

• Oversaw hospital-wide discharge planning for long-term and acute care patients

• Led interdisciplinary rounds and coordinated with physicians, therapists, and community resources

• Improved care transitions and reduced readmission rates through effective discharge strategies

Staff Respiratory Therapist

Morgan Medical Center – Madison, GA April 2019 – April 2022

• Delivered acute and chronic respiratory care in ER, ICU, and med-surg units

• Conducted ventilator management, arterial blood gas analysis, and emergency response

• Mentored new staff and participated in quality improvement initiatives

Staff Respiratory Therapist

Piedmont Walton Hospital – Monroe, GA October 2016 – April 2019

• Provided comprehensive respiratory care to diverse patient populations

• Collaborated with providers to assess and treat respiratory conditions effectively

• Supported protocol development and patient education efforts

Front Office Coordinator

Himmelman Cardiology – Palm Springs, CA September 2012 – January 2015

• Managed scheduling, patient intake, insurance verification, and records

• Served as a liaison between providers and patients to ensure efficient care delivery

• Maintained HIPAA compliance and optimized front desk workflow

Staff Respiratory Therapist

Barrow Regional Medical Center – Winder, GA September 2006 – August 2011

• Performed therapeutic and diagnostic respiratory procedures

• Responded to Code Blue and rapid response calls

• Collaborated with clinical teams on patient care plans and documentation

Education

Associate's Degree in Allied Health, Gwinnett Technical College – Graduated 2006

Certifications

Certified Respiratory Therapist (CRT) – NBRC and Georgia Composite Medical Board

BLS (exp. July 2027), ACLS (exp. September 2026), PALS (exp. July 2026)

Skills

Outpatient Clinic Operations, Respiratory Therapy & Ventilator Management, Case Management & Discharge Planning, Staff Leadership & Team Collaboration, Patient Advocacy & Care Coordination, EMR Systems (e.g., Epic, Meditech), Scheduling & Front Office Administration

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