Customer Service Entry-Level

EA EUGENE A.

COTTON

********@***.*** 227-***-**** Suitland, MD 20746

SUMMARY Seeking an awarding and challenging Full or Part time position Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than [Number] years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds. Technical professional with background in system maintenance and repair, ready to contribute to dynamic team. Proven ability to adapt to changing needs and deliver reliable results. Highly skilled in technical diagnostics and collaborative problem-solving.

Experienced with technical diagnostics and system maintenance. Utilizes problem-solving skills to ensure optimal equipment functionality. Strong understanding of collaborative teamwork and efficiency improvements. Professional technician with extensive hands-on experience in troubleshooting, maintenance, and repair of complex systems. Strong focus on team collaboration and achieving results. Reliable with adaptable skill set in diagnostics, electrical systems, and mechanical repairs. Known for effective problem-solving and delivering high-quality outcomes.

Reliable Installer with [Number] years of experience in [Industry] roles. Lifts up to [Number] pounds safely and effectively and follows directions to complete tasks accurately.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

SKILLS Maintenance and repairs Problem-solving

Customer service Equipment maintenance

System troubleshooting Installation and repair

Equipment Repair Troubleshooting

System installation Operations monitoring

Component replacement Preventive Maintenance

Written/Verbal communication Mechanical Knowledge

Electrical repair Environmental compliance

Blueprint reading Attention to detail

Power Tools and Equipment Documentation and reporting OSHA compliance Safety Equipment

Document preparation Work Planning and Prioritization Performance improvement Workload management

WORK HISTORY Trouble-shooting and repairing technician 03/2008 - 09/2020 National Institutes of Health - Bethesda, MD

Trouble-shooting and repairing any problems that arise in the heating, plumbing, air conditioning and ventilation area.

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Performed minor electrical work while replacing light fixtures, ballast and lamp holders and small motors and pumps.

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Job requires the coverage of over 40 buildings on the NIH campus as well as off campus.

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Directly responsible for the replacement of filters, the cleaning and repair of coils, lubrication of dampers and motors, and the adjustment of and /or replaced belts and sheaves.

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Perform duties to install, repair, troubleshoot, maintain or to ensure the operation of a variety of utility systems related to maintenance, construction, and repair of buildings, structures furnishings and installed systems NIH facilities.

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Fiber Optics Installer Signature Government 01/2006 - 03/2008 Solutions - Herndon, VA

Repair, and install and troubleshoot fiber optic lines and copper Lines at the customer's request.

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Minimized downtime due to technical issues by providing prompt troubleshooting assistance for clients experiencing problems with their fiber networks.

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HVAC I Mechanic/Maintenance Mechanic 07/2004 - 01/2006 Chugach McKinley, Inc.

Performing repairs, inspections, required adjustments, testing, troubleshooting, cleaning, lubrication, and scheduled maintenance on equipment in accordance with wiring diagrams, schematics, refrigeration flow diagrams, operation manuals and manufacturer's maintenance instructions.

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Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.

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Utility Systems Repair Operator/apprentice 01/1998 - 02/2004 National Institutes of Health - Bethesda, MD

Responsible for trouble-shooting and repairing any problems that arise in the heating, plumbing, air conditioning and ventilation area.

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Performed minor electrical work while replacing light fixtures, ballast and lamp holders and small motors and pumps.

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Job requires the coverage of over 40 buildings on the NIH campus as well as off campus.

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Directly responsible for the replacement of filters, the cleaning and repair of coils, lubrication of dampers and motors, and the adjustment of and /or replaced belts and sheaves.

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Perform duties to install, repair, troubleshoot, maintain or to ensure the operation of variety of utility systems related to maintenance,

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construction, and repair of buildings, structures, furnishings and installed systems NIH facilities.

Receives information or work assignments from a number of sources, including the operation in charge on the previous shift and web based work order systems at NIH facilities.

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Repairs or operates on a variety of industrial utility systems; air conditioning systems, single and multiple zone air handlers, variable air volume and air handlers, double duct air handlers, terminal reheat air handlers, refrigeration systems, walk-in type cold rooms using direct expansion refrigeration, constant temperature, steam pressure reducing stations with steam service piping for hot water, condensate pumps, hot water and chilled water pumps and systems for climate control, ventilation fans, exhaust fans, air compressors, glassware and cage washing equipment, autoclaves, building service and all other equipment.

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Operates and maintains the utilities systems in the administrative laboratory facilities on the NIH campus, smaller research building and other support buildings.

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• Works from oral instruction and blueprints.

Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.

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Medical Records Technician National Institute of 08/1996 - 01/1999 Health - Bethesda, MD

Received all requested patient x-ray files for doctors, patients and clinics.

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Ensured that each patient x-rays were properly placed in the appropriate film jackets, and created new film jackets when deemed necessary.

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Re-filed film jackets, offered assistance to medical staff nurses and researchers for x-ray requests.

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Provided technical assistance to the radiologists and staff whenever necessary.

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Respond to all the telephone inquiries in a courteous, timely and professional manner offering assistance to all callers when needed and referred calls to the appropriate person or department.

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Processed medical records requests from outside providers according to facility, state, and federal law.

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Night-Shift Supervisor/Team Leader/Floor Technician 03/1996 - 04/1996

National Institute of Health - Bethesda, MD

Supervised a staff of 12 people who were responsible for the up-keep of assigned patient care rooms, restrooms, research laboratories, offices and other adjacent areas dirt and dust free.

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Directly responsible for the performance evaluation of supervised staff.

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Oversaw and performed special cleaning in isolation treatment areas.

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Ensured that the staff performed the daily routine duties of wet and dry mopping.

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Washing walls, ceilings, waste removal, carpet shampooing and vacuuming, stripping and resurfacing floors using automatic floor

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scrubber/buffer.

Reduced employee turnover by fostering a positive work environment and providing ongoing support to staff members.

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Collaborated with other department supervisors to coordinate cross- functional projects during nighttime hours.

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Housekeeping Aide National Institute of Health - 03/1990 - 04/1996 Bethesda, MD

• Responsible for the disposal of soiled linens.

• Presorted linens to be washed, cleaned and dried.

• Operated flat roller irons, folders and towel folders.

• Packed linen in patient care units.

• Responsible for the delivery and retrieval of patient care carts. Responsible for the proper handling of chemical solution and cleaning materials.

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• Assisted nursing staff in preparation of vacant rooms for patients. Responsible for the handling of chemical solutions and cleaning materials.

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Operated freight and passenger elevators for transporting patients, staff and equipment in a safe and efficient manner.

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Responsible for working with vendors to ensure proper and adequate inventory of products and materials.

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Implemented eco-friendly practices in cleaning procedures, promoting sustainability within the facility.r

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Coordinated with other departments such as maintenance and front desk staff for efficient communication regarding room status updates or other concerns affecting guests'' stay experience.

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Cleaned floors with sweeping, dusting, damp or wet mopping and disinfecting.

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Supported laundry operations by washing, drying, and folding linens as needed, contributing to smooth workflow and room readiness.

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• Disposed of trash and recyclables each day to avoid waste buildup. Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.

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EDUCATION International Correspondence School, Washington, DC 01/1996 No Degree: Automotive Mechanics

Montgomery College, Rockville, MD 05/2002

No Degree: Trade School Division of Continuing Education Apprenticeship Program

AWARDS LICENSES

CERTIFICATES

CFC Universal Refrigeration Environmental Protection Association, Inc. License, 2002-06-13

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• Basic Microsoft Access 2000 training

Certified through the Department of Labor Bureau of Apprenticeship and Training, 2002-09-08

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Certified through the State of Maryland Apprenticeship and Training Council, 2002-09-08

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Certified through Division of Engineering Services at National Institute of Health, 2003-01-29

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• Current Member Engineers Local 99

• Fiber Optics/Cable Certification, 2006-01-16

SPECIALIZED

TRAINING

• CFC-12 Refrigerant recycling

• Siemens Building System Training for Apogee Systems(620,615)

• Diagnostics Enrichment Series

Confined Space Entry, Hazardous Energy Control and Hazard Communication

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• Machinery & Machine Guarding

• Electrical Safety

• Ladder Safety

ACCOMPLISHMENT

S

• Supervised team of [Number] staff members.

• Documented and resolved [Issue] which led to [Results]. Achieved [Result] by completing [Task] with accuracy and efficiency.

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CERTIFICATIONS CME - Certified Maintenance Employee 05/2003

[Area of certification] Training - [Timeframe] 05/2002

[Area of certification], [Company Name] - [Timeframe] 05/2002 ON THE SPOT

AWARDS

Snow team award for help keep buildings operation under hazardous weather conditions

annual work performance ratings

help providing building support for potential building failures from flooding Receiving recommendations for award for working past my tour of duty for the accomplishment of the area could perform their next day tasks

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