Service Representative Services Coordinator

KIMBERLY-ANNE ST ANGE

Bois D’Orange, Gros Islet

Saint Lucia

Tel: 1-758-***-**** Email: ********.******@*******.**.** PERSONAL SUMMARY

Highly organized and detail-oriented professional with a strong background in customer service, administrative support, and supervision. Skilled in managing payroll, inventory, and budgeting with a proven ability to optimize workflow and improve efficiency in fast-paced environments. Committed to delivering high-quality support and ensuring seamless operations. SKILLS & COMPETENCIES

Leadership Regulatory Compliance

Adaptability Sales Force

Sales Management Forward Thinker

Office Administration Telephone Etiquette

Employee Management Customer Service Management

Microsoft Suite Marketing & Sales

Fast Learner Computer Literate

Team Player Interpersonal Skills

EDUCATION

School: Vide Bouteille Secondary School

Education Level: CXC

Subject Grade

Mathematics Pass

English Pass

Principals of Business Pass

Principals of Accounts Pass

KIMBERLY-ANNE ST ANGE

Bois D’Orange, Gros Islet

Saint Lucia

Tel: 1-758-***-**** Email: ********.******@*******.**.** Office Administration Pass

Social Studies Pass

Information Technology Pass

School: University of the West Indies

Education Level: Certifications

Program Grade

Sales & Marketing Pass

Strategic Sales & Marketing Pass

ADDITIONAL QUALIFICATIONS

Institution: Sandals Corporate University

Education Level: Certifications/Cross Training

Program Grade

Sales & Marketing Pass

Train the Trainer Pass

Leadership (Workshop) Pass

Sexual Harassment Pass

Front Office - Cross Training Pass

Institution: Alison

Education Level: Diploma Programs

Program Grade

Administrative Procedures Pass

Hospitality Management Pass

KIMBERLY-ANNE ST ANGE

Bois D’Orange, Gros Islet

Saint Lucia

Tel: 1-758-***-**** Email: ********.******@*******.**.** Operations Management Pass

Human Resource

Administration

Pass

Sales Management Pass

EXPERIENCES

Member Services Coordinator 2025- Currently

Cabot Saint Lucia

• Acted as the primary liaison between members and internal departments, ensuring seamless communication, timely resolutions, and a consistently high level of satisfaction.

• Oversaw all member-related events, special requests, and personalized experiences, collaborating closely with concierge, operations, F&B, and housekeeping teams.

• Developed and implemented standard operating procedures (SOPs) for the Member Services department to ensure consistency, efficiency, and guest-focused service delivery.

• Trained, mentored, and evaluated team members, fostering a culture of professionalism, accountability, and service excellence.

• Managed member feedback systems, tracked satisfaction trends, and provided strategic recommendations to senior leadership to enhance service offerings.

• Handled high-profile member concerns and escalations with discretion, diplomacy, and a solutions-oriented approach.

• Maintained accurate records of member preferences, communication logs, and service histories using CRM and property management systems.

• Played a key role in onboarding new members and orienting them to Cabot’s amenities, services, and privileges.

• Contributed to cross-departmental initiatives aimed at enhancing overall guest experiences and member engagement

KIMBERLY-ANNE ST ANGE

Bois D’Orange, Gros Islet

Saint Lucia

Tel: 1-758-***-**** Email: ********.******@*******.**.** Shift Manager 2016 – 2025

Sandals Regency La Toc

• Provided personalized assistance to guests with viewing and purchasing resort images, ensuring a high level of service and satisfaction.

• Managed all aspects of opening and closing shifts, including cash handling and reconciling transactions using a POS system.

• Effectively addressed guest inquiries regarding Photoshop services via email and phone, ensuring prompt resolution of concerns.

• Collaborated with photographers and senior management to streamline operations and enhance departmental efficiency.

• Oversaw inventory management, including procurement and restocking of shop supplies, using Oracle for seamless supply chain operations.

• Conducted monthly stock audits and prepared comprehensive performance and inventory reports for management review.

• Maintained strict adherence to hotel policies, including cleanliness standards and COVID-19 protocols, ensuring a safe and compliant workspace.

• Developed and implemented sales strategies, resulting in increased revenue and improved departmental performance.

• Managed weekly payroll, ensuring accuracy and timely processing for staff compensation.

• Administered departmental budgets, allocating resources efficiently to maintain effective operations.

• Trained and mentored new employees, ensuring they met departmental standards and contributed to overall team performance.

• Supervised photographer placements, ensuring performance targets were met and exceeded.

• Created and managed weekly staff schedules, optimizing workforce productivity.

• Prepared and presented daily revenue and performance reports to senior management.

• Consistently recognized as a ‘Diamond Team Member’ for exceptional contributions to team success and guest satisfaction.

KIMBERLY-ANNE ST ANGE

Bois D’Orange, Gros Islet

Saint Lucia

Tel: 1-758-***-**** Email: ********.******@*******.**.** Sales Executive 2012-2016

Diamonds International

• Consistently achieved and exceeded store sales revenue targets through strategic planning and team leadership.

• Led merchandising efforts, implementing strict stock and inventory controls to ensure product availability and optimize sales.

• Established individual sales targets for team members, driving performance and accountability within the sales team.

• Monitored sales metrics, analyzed performance, and provided detailed reports to the Managing Director for informed decision-making.

• Supervised and evaluated sales team activities, ensuring alignment with company objectives and fostering a high-performance culture.

• Collaborated with the marketing team to plan and execute sales by events and promotional activities, enhancing brand visibility and driving revenue.

• Delivered ongoing team training and development, focusing on motivation, counseling, and product knowledge to improve team competency and performance.

• Promoted the organization and its products through proactive engagement and relationship- building with customers, enhancing brand reputation and customer loyalty. Sales Team Leader 2009-2012

Dufry Norwegian Cruise Line

• Consistently met and exceeded store revenue targets by implementing strategic sales initiatives.

• Managed merchandising operations, including stock balancing and rigorous inventory control to ensure optimal product availability.

• Spearheaded marketing efforts by generating innovative ideas to drive store traffic and increase sales.

• Prepared and submitted comprehensive sales activity reports to HQ for performance tracking and decision-making.

• Set individual sales targets for the team, fostering a results-driven environment and maximizing overall sales performance.

• Acted as a key liaison between HQ, the store manager, and the sales team, ensuring clear communication and execution of directives.

• Developed and managed monthly work schedules for associates to optimize productivity and align with store needs.

• Conducted bi-annual employee performance reviews, providing constructive feedback and identifying areas for growth.

• Maintained up-to-date and accurate HR records for employees, ensuring compliance with company policies.

KIMBERLY-ANNE ST ANGE

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