Customer Service Representative

Genesis Alonzo

***** ****** ***, ********* ****, MD 0653

***********.**@*****.*** 301-***-****

EDUCATION

Great Mills High School, 21130 Great Mills Rd, Great Mills, MD 20634 September 2018 - June 2022 High School Diploma

College of Southern Maryland, Leonardtown, MD

January 2023 - December 2025 (currently enrolled) Associate of Science Majors: Criminal Justice

EXPERIENCE

Waitress/Hostess May 2021-2022 Longhorn Steakhouse Lexington Park, MD

HOSTESS:

● Welcome guests to the venue

● Provide accurate wait times and monitor waiting lists

● Manage reservations

● Escort customers to assigned dining or bar areas

● Provide menus and announce Waiter/Waitress’s name

● Greet customers upon their departure

● Coordinate with wait staff about available seating options

● Maintain a clean reception area

● Cater to guests who require extra attention (e.g. children, elderly)

● Answer incoming calls and address customers’ queries

● Assist wait staff as needed

WAITRESS:

● Provide excellent customer service

● Greet customers and present menus

● Make suggestions based on their preferences

● Take and serve food/drinks orders

● Up-sell when appropriate

● Arrange table settings

● Keep tables clean and tidy at all times

● Deliver checks and collect payments

● Cooperate and communicate with all serving and kitchen staff

● Adhere to all relevant health department rules/regulations and all customer service guidelines Customer Service Representative (Current) Planet Fitness Waldorf, MD

CUSTOMER SERVICE REPRESENTATIVE:

● Greet members and guests with a positive, upbeat attitude

● Answer phone calls and respond to member inquiries

● Check members in and ensure valid memberships

● Give tours of the facility to prospective members

● Promote and sign up new memberships and provide basic sales support

● Maintain cleanliness of the facility (lobby, equipment, locker rooms, etc.)

● Restock paper towels, cleaning supplies, and toiletries as needed

● Enforce Planet Fitness policies and uphold the “Judgement Free Zone”

● Assist with member account changes or billing updates

● Handle minor conflicts or complaints professionally and refer to management when needed

● Promote and support company promotions, events, and merchandise SKILLS

● Fluent in speaking, reading and writing in Spanish

● Communication skills

● Fast-Paced

● Customer service

● bilingual

CERTIFICATIONS

● CPR Certified

Contact this candidate