Data Entry Customer Service
Resume:
Kiara Lattimore
Mail room clerk
Employment History
Operations Dispatcher at Blueline Security Services, Maryland City August 2023 — Present
• Coordinate logistics and communication between departments to streamline operations.
• Manage scheduling and dispatching of security personnel efficiently.
• Utilize data entry and reporting skills to maintain accurate records and improve operational workflow.
• Ensure compliance with security protocols and regulations to enhance safety.
• Train and supervise new staff on operational procedures and equipment usage.
Veteran affairs hotline at The Bowen Group
December 2022 — Present
• Managed incoming and outgoing communications, ensuring timely and accurate information flow.
• Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
• Conducted data entry and maintained accurate records in compliance with HIPAA regulations.
• Collaborated with team members to enhance operational efficiency and workflow.
• Utilized Microsoft Office tools to prepare reports and facilitate communication.
Customer Service Representative at TBD Solutions LLC, Washington
January 2021 — Present
Answer the phone for gain well technologies Georgia Medicaid- department members services using Salesforce system Also answer phones for the department unemployment services a assist members Special Police Officer Site Manager (Armed) at States, Washington August 2013 — January 2020
Provided customers/visitors with a remember able experience- and with the highest level of responsiveness.with in the school systems Managed a team of 5+ Special Police Officers. Created and Implemented safety protocols and procedures for people to follow if an emergency arises. Designed security systems that tracked activities and establishes safeguards at building grounds. Projected an approachable and professional image in personal appearance, manner, and demeanor at all times. Maintained a work environment of cleanliness and organization and trained staff on how to comply by all handbook protocols. Assured prompt and positive action on all complaints, questions, concerns and suggestions, as well as conduct Details
Washington
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Skills
Construction
Typing
GIS
Communication skills
Scripting
Computer networking
Customer service
Microsoft Word
Classroom experience
Windows
Help desk
Information security
Data collection
Front desk
Operating systems
Team management
HIPAA
Computer Networking
Telecommunication
Childcare
Salesforce (3 years)
Supervising experience
Human resources
Microsoft Excel
quality assurance follow-ups by responding to inquiries regarding services and building issues as soon as they occur. Acknowledged and- greeted all employees and guests with utmost courtesy and- urgency, moving out from behind the desk to assist with those with special disabilities. Participated and led in resident organization- and functions and communicated effectively with all departments for the continuation of safety and work effectiveness. Teacher's Aid at Metro Staffing, Washington
September 2010 — August 2013
Understood and complied with all HIPPA Policies and Procedures. Assisted the classroom teacher with arranging the learning environment, including assembling, putting materials together and doing events and displays with the students. Assisted students in completing classroom assignments, homework and projects. Assured students understood all of the classroom school rules and procedures, and assisted students by answering questions, providing reasonable examples, and providing emotional support. Assisted in the preparation of instructional materials and implementation of lesson plans. Demonstrated the ability to use independent judgement and initiative to act without being asked. Faxed, Filed, and complied data- on Microsoft Software's for the convenience of all staff and better confidentiality.
Administrative Assistant, Document Tech at DC Government Summer Youth, Washington
May 2008 — August 2013
Assisted in daily invoicing and document scanning. Conducted quarterly inventory; performed other functions such as maintaining records complying with ARAMARK, government, and accrediting agency standards. Partnered with managers from other units to coordinate activities and management team meetings. Mailroom clerk at MCs group, Washington
June 2024 — July 2025
• Managed incoming and outgoing mail operations efficiently.
• Coordinated with various departments to ensure timely delivery of correspondence and packages.
• Maintained accurate records of all mail activities and deliveries.
• Assisted in office organization and space management for optimal workflow.
• Implemented improved tracking systems to enhance mail processing speed.
Education
High school diploma or GED, Ballou Shs, Washington August 2007 — June 2008
Web accessibility
Records management
Administrative Experience
Salesforce
Microsoft Access
Report & Data Analysis
CCTV Surveillance
Security Management
Auditing
Anti- Terrorism Detections
HIPPA
Microsoft Office
Front- Office Operations
Detail Oriented
SharePoint
Quality Assurance
Teaching
Writing skills
Loss Prevention
Organizational skills
Data entry
Analysis skills
CCTV, X-ray machine
Data Entry
Team Management
Google Docs
Telecommunication
Security
Help desk
Law Enforcement
Writing skills
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