Customer Service Data Entry

Knowledge/Skills/Abilities

Experience

Kelly A. Law

Havertown, PA 19083 484-***-****

*************@*****.***

WWW: Bold Profile

Excellent customer service and communications

skills.

Strong independent work ethic.

Proven organizational skills and attention to detail Surgery scheduling

Electronic health records

Insurance verification

Patient coordination

Communication skills

Time management

Customer service

Problem solving

Team collaboration

Attention to detail

Conflict resolution

Training and mentoring

Following up with patients

Insurance pre-certifications

Schedule coordination

Verifying insurance

HIPAA compliance

Teamwork orientation

Obtaining authorizations

Documentation scanning

Checking in patients

Software familiarity

Calendar management

Professionalism

Schedule patients

Maintain records

Multitasking capacity

Appointment scheduling

Route messages

Surgery Scheduler, 11/2022 Current

Main Line Health Wynnewood, Pennsylvania

Coordinated with surgeons and nursing staff to confirm procedure details and requirements. Managed patient records using electronic health record systems for accuracy and compliance. Communicated appointment changes promptly to patients and relevant medical staff. Collaborated with insurance providers to verify patient coverage and obtain authorizations. Trained new staff on scheduling protocols and software systems for improved efficiency. Resolved scheduling conflicts by negotiating times with healthcare providers effectively. Performed data entry into various computer systems related to surgery scheduling. Ensured that all required documents were obtained prior to scheduled procedures. Scheduled follow-up appointments as designated by physician. Assisted with pre-operative preparation such as obtaining insurance authorizations, lab work, radiology tests. Collaborated and established strong working relationships with physicians, supervisors and colleagues. Coordinated with patients, staff, and physicians to ensure accurate scheduling of surgeries. Adhered to HIPAA guidelines when handling confidential information. Provided patient education and answered questions regarding the surgery process. Checked patient insurance and collected pre-authorizations from providers. Maintained a high level of customer service by responding promptly to inquiries from patients and families about their care plans and procedures.

Monitored and updated patient records in the electronic medical record system. Collaborated with other hospital personnel to coordinate resources for optimal patient flow during surgery scheduling processes.

Verified accuracy of billing information prior to submitting claims. Coordinated work processes and routed paperwork to appropriate physicians and staff members. Managed patient check-in and check-out procedures and processed payments. Participated in quality assurance activities within the department as directed by management. Managed appointment reminders for upcoming surgeries via phone or mailers. Scheduled tests, lab work or x-rays for patients based on physician orders. Scheduled and confirmed patient appointments and consultations. Answered telephones and directed calls to appropriate medical or adminstrative staff. Arranged hospital admissions for patients as required. Administrative Assistant to Judge Christine Fizzano Cannon, 10/2012 12/2017 Delaware County's Court of Common Pleas Media, Pennsylvania Supervisor: Judge Christine Fizzano Cannon, 610-***-**** Managed scheduling for court appointments and hearings effectively. Assisted judges and attorneys with case preparation and documentation. Coordinated communication between court officials and the public efficiently. Maintained confidential case files and legal documents securely. Processed incoming correspondence and routed it to appropriate parties promptly. Organized court records ensuring easy retrieval for staff and legal teams. Utilized court management software to track cases and manage calendars efficiently. Answered phone calls and emails to provide information, resulting in effective business correspondence. Entered data into spreadsheets using Microsoft Excel or other similar programs. Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.

Maintained office supplies inventory by checking stock to determine inventory level. Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.

Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel. Answered questions from customers regarding products and services offered by the company. Scheduled appointments between clients and customers and internal staff members. Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service. Case Coordinator, 07/2008 10/2012

Delaware County's Court of Common Pleas Media, Pennsylvania Supervisor: Jerry Montella

Electronically processed petitions, motions, and cover sheets; deliver to the Judge these filings and inform if any cases were rescheduled

Oversaw the summarization of appeal dates and input them in the CPCMS system, and managed needed rescheduling of dates

Provided back-up duties to the PFA Clerk, Criminal Clerk, and the Jury Clerk as needed and processed the requisite motions and other paperwork

Coordinated case management for clients within the court system. Assisted attorneys with legal documentation and scheduling hearings. Communicated with clients to provide updates on case status. Implemented efficient processes for tracking case progress and deadlines. Completed patient follow-up services, data collection, and clinical monitoring and liaised with primary health care providers to deliver coordinated care to patients. Met clerical needs by making phone calls, replying to emails and data entry. Monitored compliance of court orders pertaining to each case. Customer Service Representative, 05/2007 06/2008 Kohl's Havertown, Pennsylvania

Supervisor: Marc

Shared detailed knowledge of the store's products to customers inquiring for assistance Ensured floors and shelves were stocked both before and during my shifts Completed sales by handling cash, check and credit transactions Education

References

Accomplishments

Greeted customers to the store and guided them to desired departments Assisted customers with product inquiries and store navigation. Processed transactions efficiently at the register. Resolved customer complaints and provided solutions promptly. Maintained clean and organized sales floor displays. Educated customers about promotions and loyalty programs effectively. Handled returns and exchanges according to store policies. Answered customer inquiries and provided accurate information regarding products and services. Provided excellent customer service to resolve customer complaints in a timely manner. Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. Remained calm and professional in stressful circumstances and effectively diffused tense situations. Developed strong relationships with customers by providing personalized assistance and support. Assisted customers with product selection, ordering, billing, returns, exchanges and technical support. Gathered customer feedback through surveys and used the data to improve customer service. 06/2006 Upper Darby High School Upper Darby, Pennsylvania Diploma

Honors: Honor Roll, Junior and Senior Years

GPA: 3.0

Andrew J., Donaghy, Esquire, 610-***-****, Attorney at Law, 17 West Third Street, Media, PA, 19063, Years Known: 15 years

Colleen Innes: 267-***-****

100 E. Lancaster Ave, Wynnewood, PA 19096.

Years Known: 3 years

Bee award

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