Human Resources Customer Service

Shiva Hadi

LAVAL H*R *G* 514-***-**** **********@*****.***

PROFESSIONAL

SUMMARY

It would be an honor for me to be able to apply my skills and experience in a workplace where a multidisciplinary team works together to achieve a common goal. I aim to provide the company with professional assistance while I gain more experience and develop my skills in a similar environment.

WORK HISTORY CUSTOMER SERVICE

VoxData Solutions Inc

09/2021 to 01/2024

• Answering SOS and Accident calls of vehicle and

dispatching the Police and EMS to the location.

• Implementing emergency plans and effectively

communicating to clients who need support.

• aintaining high levels of confidentiality

while performing investigations.

• Managing the trauma based on the type and sensitivity of that and describing crisis and individual emotions

• Tracking stolen vehicles.

• Locking/ Unlocking vehicle doors remotely

• Listening to clients' complaints and resolving the issues

• Enrolling/Cancelling clients’ accounts.

• Troubleshooting client's app issues

HUMAN RESOURCES MANAGER 01/2007 to 07/2014

Salamat Biscuit Factory Isfahan, IRAN

• dentifying harmful and threatening

circumstances and making quick decisions

regarding empathic communication and best

support for clients.

• ssisting clients in escalating issues and

initiating the client dispute request process for a personal safety incident.

• Investigating trauma, harmful or risky cases

confidentially and communicating with the sides

effectively to resolve the issue.

• Summarizing incidents and informing key

stakeholders

• Developing and implementing training to enhance

employee skills and performance.

• Managing compensation and benefits programs

including salary, bonuses, and benefits.

• Maintain accurate HR records, including personnel files, attendance records, and other HR-related documents. HUMAN RESOURCES ASSISTANT 04/2000 to 12/2006

SH

Salamat Biscuit Factory Isfahan, IRAN

• Supporting human resources processes

• Administrating tests

• Schedule appointments

• Conducting orientations

• Maintaining records and information

HUMAN RESOURCES ASSISTANT 04/1996 to 03/2000

Pooyesh Co. Isfahan, IRAN

Supervising group projects and preparing pay budgets Planning, implementing, and evaluating programs Training employees and conducting job evaluations Updating job descriptions for all Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.

Enhanced employee retention by implementing effective talent management strategies and fostering a positive work environment. Organized and led staff orientation programs and training to promote collaboration. Education Diploma/ Human Resources Management 01/2020 McGill University, Montreal, QC

Certificate/ Proficiency English 01/2018

McGill University, Montreal, QC

Certificate/ Sales Rep. 01/2017

Fengye College, Montreal, QC

Diploma/ Professional Sales 01/2017

Fengye College, Montreal, QC

Skills

• To achieve improvements, I dedicate my full energy and attention to solving problems from a detail- oriented perspective and by my ethics.

• My greatest strengths are my adaptability and ability to overcome challenges. I strive to stay ahead of the curve and constantly challenge myself. I am also highly motivated and willing to go the extra mile to ensure success.

• I take pride in my ability to work both independently and collaboratively.

• My work-related attitudes and personality are best described as follows: Effective connection with clients and coworkers; meticulous preservation of critical documents; and positive participation in meetings and conferences.

Languages:

Farsi Native speaker

English Advanced

French Intermediate

REFERENCES References are available upon request.

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