General Manager Operations
Resume:
Justin Kaler
West St. Paul, MN 55118
***********@*****.***
Education/Certification:
Emergency Medical Responder Certified - 2014
FEMA/NIMS - 100 and 700 – 2014
Hennepin Co. Sherriff’s Deputy Training- 2014
Sacramento State California – Engineering 2006
Inst. for Applied Mgmt & Law Certification– 2007
American River College –A.A.- Business Management - 2004
Community College of the Air Force – A&P - 1996 – 2001
Supervisor Safety Training – 2000
Total Quality Management and Supervisory Training – 1999
Cambridge Community College - Generals – 1994 – 1996
Technical Skills:
Scrum
Digital Asset Management
Adobe Creative Suite
Confluence
CRM
Kanban
SharePoint
Adobe Experience Manager
Documentation
Requirements Gathering
Risk Management
Microsoft Office 365
MS Teams
Content Management
LE/Security protocol
Higher Dimension Materials inc. – St. Paul, MN January 2024 – March 2025
Executive General Manager
Oversee of 25 staff on site for textile manufacturing, along with coordinating expectations from our Korea and Singapore plants of annual revenue of 10 million.
Coordinate with CEO, COO and CFO on all aspects of business operations, fiscal goals, staffing needs, research and development projects and programs.
Asset management of $3M of warehouse inventory, control and Audit procedures. Overseas plant expectations.
Create new strategies to streamline manufacturing process and procedures reducing lead time of 6 months down to 45 day lead time.
Create policies, procedures, training to ensure consistent quality and work expectations monitoring KPI.
Coordinate with Singapore, Korea and internal of international shipping procedures TIB’s, expiring TIB and relay to external customer of timeliness and costs.
Coordinate with COO on sales expectations and delivery system.
Coordinate and work on sunset clauses and pricing due to COG and varying tarries for import and export strategies.
Minnesota Warriors Hockey Club - Minneapolis, MN January 2022 – August 2023
Regional VP of Hockey Operations
Build and Remain in Budget constraints and Financial Reporting required by law for 501(c)3 Non-Profit
Oversee Rochester, Mankato and Twin Cities metro area operations by guiding and communicating with respective team captains/managers
Schedule Ice and events with over 150 ice arenas throughout the year through Ramsey, Dakota, Hennepin, Washington County representatives.
Coordinate and verify USA Hockey Registration numbers of 200+ Members
Created Operations, Recruiting, Event coordinator, Apparel, SOP’s for the smooth and unity of operations
Oversee, Recruitment, Event, and fundraising Board Member and guide in operations most notable 30k raised in conjunction with American Legion in Excelsior at the Oktoberfest event.
Coordinate national tournaments, team creation, funding, transportation and hotel
Guide Team captains on expectations for events, tournaments, fundraisers
Midwest Sign & Screen Supply, Co. – Saint Paul, MN June 2017 – May 2021
Operations Manager
Oversee internal staff of 20 in regards to Warehouse Operations, Customer Service Representatives and Daily business functions with a revenue of $20M
Asset management of $120M of warehouse inventory, control and Audit procedures
Incorporate new strategies working with sales dept. to meet revenue expectations by implementing CSR to a commission based sales to be able to sell during down time of normal CSR phone duties.
Implementation of CRM, and ERP software to strategically streamline operations and revenue by reducing labor and IT costs able to eliminate a full time IT position, and streamlined ERP process which reduced call times by 12% with new software.
Coordinate and manage 9 other national locations
Assess Customer support call strategies and software
Manage DOT regulations for drivers and fleet
Create zoning coverage areas for same day delivery
Vomela Specialty Companies – Saint Paul, MN August 2015 – June 2017
Screen printing production supervisor
Oversee 3 M&R long-stroke, 2 inline, 6 bed carousel and Daytona presses along with screen making and exposure operations
Interview, Hire, Train, utilize temporary agency fulfillment services based on operational need
Former Kit and Pack Production Supervisor prior to internal supervisor transition
Coordinate with affiliates and internal CSR with schedule creation and on time job completion of $10.1M & $1.6M accounts
In 6-month time frame oversaw the production and kitting of over 250,000 parts for a 98.34 % accuracy and on time out the door shipment.
Ran monthly cycle counts and oversaw inventory control for internal and customer owned product.
Helped write ISO standards for our ISO Certification process. Utilize balance between ISO and Lean
Axel's Restaurant - Roseville, MN 2014 – 2014
Assistant General Manager
Run Beverage program for Axels and Radisson Hotel averaging 21.2% Net Liquor Cost
Develop and deploy operational procedures to reduce average customer wait time, by employment a Garson style system.
Create unique events to drive sales generating on average 10k in sales per event at minimum.
Oversee 40 staff members
Block By Block, Inc. - Minneapolis, MN 2012 to 2014
Operations Supervisor
Supervise Minneapolis Downtown Improvement District consisting of 120 city blocks
Oversee $4M worth of equipment consisting of trucks, snow removal, power washers, street sweepers, radio/telecom equipment.
Assist in Safe-zone initiative, coordinating our dispatch/camera techs out of the 1st precinct
Address Stakeholder concerns with respect to security, safety, crime, patrols and services
Develop strategic deployment routes based on stakeholder levels and needs
Supervise, Coach, Hire, Discipline, terminate staff of 95 employees
Communicate with Minneapolis City Council and DID Council on weekly status and outlook from operations to budget
Shanghai Bistro - Stillwater, MN 2011 to 2011
General Manager
Develop and implement severing standards and training.
Analyze/create P&L for budgetary outlook.
Create new wine menu resulting in 50% increase in wine sales.
Oversee 40 staff members and two assistant managers.
Strategize marketing to target local residents and businesses.
Origami Sushi – Minnetonka, MN 2010 to 2011
General Manager
Develop target marketing program to increase guest awareness, guest count and revenue generation.
Oversee all departments of operations for labor, training, hiring, terminating, program development, menu creation.
Reduced beverage cost by 14% by incorporating PAR system, controlled ordering, standardized liquors.
Control of all inventory, periodic, quarterly, and fiscal year end reporting and budget analysis and creation.
Benihana - Indianapolis, IN 2009 to 2009
Unit General Manager
Created, developed and implemented all formalized operational systems and procedures including employee handbook, flow charts, forms, check-lists, server/bartender/kitchen associate job descriptions and incentive programs based on corporate guidelines.
Recognized for reducing Labor cost by 12%; credited with increasing revenues by increasing customer base and average check.
Configured server station charts to assure high degree of cost-efficient customer service; focused on customer problem-identification and resolution directly resulting in a consistent 95% mystery shopper score.
Extensive profit/loss experience in standardization of portions and implementation of labor cost controls, Periodic, daily and weekly transactions; prepares and analyze bi-weekly payroll.
Specialize in Japanese Hibachi cuisine and serving lunch/dinner offerings seven days a week; accommodates up to 203 guests, managing 60 associates.
Developed marketing campaigns to increase visibility of the restaurant; analyzed market demographics, defined target and determined advertising placement
Benihana - Maple Grove, MN 2007 to 2008
Assistant Manager
Recruited, trained and motivated a staff up to 90 employees’
Opening management team of restaurant to bring net sales to 6 million
Business hour analysis and projection to stay under 28% labor cost
Responsible for opening and closing of business and all financial reporting
Created and developed operational systems incorporated into business throughout company
Creating financial reports and analysis for direct communication with Miami Corporate office
Mudflap Studios Fine Art & Framing 2004 to 2007
Director of Operations
Oversaw the quality of product, service standards, and installation practices.
Maintained expenses below budget through accurate planning and waste reduction.
Operational analysis of daily labor cost, hours and productivity with multi-unit operation management.
Create and Develop policies and procedures for streamlined operations which directly affected positive bottom line.
Target Marketing to specific demographics within Sacramento, CA and Twin Cities Metro, MN.
Hennepin County Sherriff’s Dept. 2014 – 2018
Water Patrol Deputy
Benetech, Inc. - Sacramento, CA 2001 - 2004
401k Account Administrator
United States Air Force - Multiple Location 1996 - 2001 Honorable
Special Forces TACP / Crew Chief
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