High School Housekeeping Staff

Zsa Zsa Miller Resume

*********@*****.*** @ Kansas City, Moe 816-***-****

OBJECTIVES

Acquire a position where my skills in the workplace are challenged,

strengthey Ing and excelling in quality

work. Detail lellent investigative research,

ills.

EDUCATION

Paseo High School January 1998

EXPERIENCE

HOTEL PHILLIPS

© 106 W 12" Street, Kansas City, MO 64105

Director of Housekeeping October

2017 — Present

Directed institutional housekeeping program to make sure clean,

orderly, and attractive conditions of establishment. Established

standards procedures for work of housekeeping staff and plan work

schedules for adequate service. Inspect and evaluate physical

conditions of establishment and submit it to management for

recommendations pertaining to painting, repairs, furnishings,

relocation of equipment and reallocation of space. Kept informed of

new improved cleaning methods, products, supplies, and equipment.

Organized and directed departmental training programs, hired new

employees, and evaluated employee performance working

relationship. Maintain records and prepared periodic activity

personnel reports for review by management. Evaluate records to

forecast department personnel requirements, and to prepare budget.

Perform cleaning duties in cases of emergency or staff shortage.

Motivate and maintain morale of department to ensure satisfaction of

12 + employees and positive working environment. Conducted and

oversaw all purchasing/invoicing and payroll for department with

respect to budget and forecast occupancy levels.

Embassy Suites

e 220 W 43" Street, Kansas City, MO 64111

Housekeeping Director/ Senior Supervisor March 2015 —

November 2017

Implemented a carpet cleaning program throughout the hotel and

residential towers, then trained and delegated the responsibilities.

Increased the overall cleanliness scores of the hotel by 1.39% by

implementing an incentive program. Trained, led and supervised 12 +

members to access and accomplish team goals. Scheduled and

oversaw major project work, managing staff and resource availability.

Attended weekly staff meetings for hotel-wide communication. Led

facility inspections to identify action taken on items for GM.

Investigated complaints regarding housekeeping service and

eaninment to take carrective actinn Candnuected and avercsaw all

tt

Open Office gS

THE SHERATON HOTEL

© 770 WAP eee yO 64112

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