Data Collection Processing

Full Name: Dexi Lynn Moore

Most Recent Employer: US Department of Veteran Affairs, Phoenix VA Healthcare System Most Recent Professional Position: Program Applications Specialist Experience: 36 years 3-27-1988 to 3-21-2025

Contact Info: 480-***-**** *********@*****.*** Location: Glendale, AZ SUMMARY

Highly motivated

Report metrics

Data collection

Data validation

Mentoring

Six Sigma Introduction Specialist

EDUCATION

Glendale Community College Glendale, AZ

Studied Business Administration and Data Processing Rio Salado Community College Phoenix, AZ

Studied Business Administration and Data Processing Phoenix College Phoenix, AZ

Studied Business Administration and Data Processing Deer Valley High School Phoenix, AZ May 1984

High School Diploma

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WORK EXPERIENCE

Phoenix VA Healthcare System Phoenix, AZ 3-27-1988 to 02-21-2025 Program Applications Specialist, GS-9

Supervisor: Kathleen McKinney, Phone 435-***-****

Full-time, Permanent; 40 hours/week

Coordinated ongoing data collection and performs analyses to determine optimal organizational performance. Utilized available data to determine current performance and develops and implements local performance measures to assess current status and determine areas targeted for improved effectiveness and efficiencies of Scheduling Office and VHA practices.

Designed initiatives that enable the facility to provide quality health care to its population while operating more effectively and efficiently.

Performed a continuing evaluation and analysis to assess program effectiveness and to identify areas requiring management attention.

Identified system inefficiencies and develops studies or data collection techniques related to specific identified problems.

Collaborated with other staff to identify information needs and develops data collection methods and report formats to meet those needs.

Organized, compiled, summarized and analyzed the data collected and develops reports that reflect the scope of activities and identify trends and opportunities for improvement. Researched problems that impact the quality and efficiency of operations by developing audits, monitors and performance measures and metrics.

Provided business oversight for a variety of software programs integral to the overall administration and operations of the business.

Designed training and troubleshooting for clinical and administrative staff in business processes and associated supporting software.

Trained service employees and facility employees in the use of PIMS programs, such as Scheduling, to ensure that data is entered correctly and optimizes clinic utilization. Training consists of the development and presentation of both formal lectures and on-the-job sessions to those employees who will be entering, changing, and extracting data. Mentored individual users and trains new users on daily operational tasks and in resolving minor processing and equipment problems. Received Mentor Certification 04/08/19. January 2017 assisted in establishing a resource portal utilizing Light Electronic Action Framework (LEAF) and continue to perform duties as a System Administrator. Have demonstrated a commitment to excellence by assisting in the establishment and upkeep of a second LEAF Portal. Continue to be accessible and demonstrate a commitment to training users as a LEAF Coach.

Have worked to improve the experience on current LEAF Portals and completed a brand new replacement Portal which includes PHI/PII availability and was ready for use Jan 2021. Created with

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Phoenix VA Healthcare System Phoenix, AZ 2005-2009 Supervisory Medical Administration Specialist, GS-7/9 Supervisor: Susan Colvin

Full-time, Permanent; 40 hours/week;

Managed daily operations of primary care and specialty care, treating 19,000+ patients annually. Directly supervised administrative staff.

Created and implemented action plans to improve customer and employee experience, as well as plans to address monitoring clinical performance measures and patient flow. Developed Strategic and Tactical Plans for Health Administration Services and supervised 30 HAS employees, 100+ Volunteers, and 10 work studies.

Reviewed salary budget; reconciling charges with actual time worked, level of HAS staff, and leave balances of staff. Automated Data Processing Application Coordinator (voluntary collateral duties). Phoenix VA Healthcare System Phoenix, AZ 1997-2005 Lead Patient Services Assistant, GS-7

Supervisor: Sue Colton

Full-time, Permanent; 40 hours/week;

Responsible for Patient Enrollment, Eligibility Verification, Beneficiary Travel, Patient Funds, and Means Test. Distributed and balanced workload among employees by establishing workflow and rotation schedules. Ensured timely accomplishment of the assigned workload and ensured that each employee had enough work to keep busy.

Kept in touch with the status and progress of work and made day-to-day adjustments by establishing priorities, and obtaining assistance from the supervisor on problems that may arise, such as backlogs, which cannot be disposed of promptly.

Gave on-the-job training to new employees by established procedures and practices. Instructed employees on changes in work procedures. Provided written instructions/documentation of changes. Maintained current informational knowledge base and answered questions of other employees on procedures, policies, directives, etc. and

Obtained needed information or decisions from the supervisor on problems that arise. Created with

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Checked on work in progress and reviewed completed work of newly trained employees to ensure correct procedures had been accomplished.

Referred to supervisor questions or matters not covered by standards and problems that make it difficult for employees to meet performance standards and competencies. Resolved simple informal complaints of employees and referred others to the Supervisor. REFERENCES

Name Business/Personal Phone Number

Eleanor’Gemella

Insley

Personal Reference - Friend 808-***-****

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