Project Lead
Resume:
MELISSA LIOTTA
*************@*******.***
OBJECTIVE:
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities.
EXPERIENCE:
Regional Finance 04/25 - current Assistant Branch Manager, Tyler Texas
Customer Service
Review & Approve loan applications
Time Management
Strong attention to detail
Other details as required
Loan Express 03/24 - 04/25 Branch Manager, Tyler Texas
Multitask and time management skills
Mentor junior employee and be the team lead
Show excitement for growing the business and acquiring new customers
Analyze financial records, plan and follow a budget
Show creative problem-solving
Focus on customer service and lead by example
Show strong attention to detail
Other details as required
Kim’s Convenience Stores 10/20 - 01/24 Store Manager, Palestine Texas
Manage day-to-day operations of the store, including cash control, onboarding, terminations, training.
Control store expenses, inventory, daily store closing etc.
Train and discipline store staff to adhere to store and corporate policies.
Resolve internal and external complaints.
Review previous days business and upload previous days business into the computer system.
Work with store vendors to ensure the store has the necessary products for customers. Find new products that can be brought in.
Work with corporate office. Held monthly meetings with store employees to ensure everyone is aware of any changes from corporate.
Valid Tobacco, Food Handler Manager, TABC, Drug testing Certifications.
Other duties as required.
Proactis, Inc 10/10 - 05/20 IT Project Manager, Houston, Texas
Own software life cycle process from concept through delivery (across multiple time zones).
Own internal compliance program (R&D teams).
Instrumental in creating the company's new policies and procedures to become SAS70 & SSAE16 compliant.
Oversaw documentation team duties.
Lead software development teams through change from waterfall to agile process.
Conducted daily standups with multiple software teams.
Steered retrospective meetings with leadership team.
Meticulous R&D project manager with a 99.9% proven success record.
JIRA & IMS Admin.
Proven expert in agile and waterfall project management duties.
Implemented policies and procedures across domestic and multiple international offices.
Diagramed process of onboarding, training, termination processes (improved processing time by 50%).
Admin in 3 of the companies' mergers and acquisitions.
Internal and external customer service.
Other duties as required.
AMS/Vertafore 03/97 - 10/10 Network Operations Center Manager, College Station, Texas
Managed team of 20 with a Data Center uptime success rate of 99.8%. 24x7x364 coverage.
Owned internal compliance program (Data Center Team). Instrumental in creating the company's new policies and procedures to become SAS70 I & II.
Orchestrated Data Center Communications for Change Management maintenance windows
Key member in the Develop procedures for problem management, disaster recovery, change management, safety committee, and the employee relations team lead
HR for the Data Center teams to include recruiting, onboarding, reviews, terminations etc.
Learned full life cycle of recruitment to seek candidates to fill open positions with the Data Center teams
Team leader for Data Center Relocation from CS to DFW & WA
Team leader in multiple company reorganizations and mergers
Conducted in-depth interviews and made suggestions to managers to lessen their interview time with potential applicates for their openings
Customer service
Other duties as required
EDUCATION
Real Estate: AYOP.com & Real Estate Express 2021
MBA, Ashford University, Human Resources GPA 3.36 2019
BBA, Ashford University, Major: Business Leadership, Minor, Organizational Management. & Human Resources GPA 3.31 2014
Continuing Education Credits: too many to list, available at request
Contact this candidate