Customer Service Health Services
Resume:
CYNTHIA A. DAOUST, MSN, RN
Master’s in nursing administration
INITIATIVE
Interested in nursing leadership position. Experienced in managerial and clinical aspects of nursing, insurance and customer service.
Certifications/Affiliations
AHA BLS/CPR
Sigma Theta Tau Honor Society
National Society of Leadership and Success
CONTACT
PHONE:
EMAIL:
**********@*****.***
********@***.***
HOBBIES
Guitar
Animal care
Motorcycling riding
Boating
EDUCATION
University of Phoenix
2019 - 2021
Master’s in Nursing with Concentration in Administration.
University of Phoenix
2005 - 2007
Bachelor of Nursing.
Union County College/Elizabeth General School of Nursing
1992-1995
AAS/Diploma in Nursing
WORK EXPERIENCE
JFK at Home
Manager of Clinical Practice
10/2023-Present
Resource for field staff, team education for clinical issues, new equipment, field proficiencies. Manage schedule, team PTO/SDO requests. Research and contact patients for nursing/quality of care issues. Make required supervisory visits when feasible. Perform standard home visits and start of care episodes when short staffed or for overtime. Ensure SHP (satisfaction survey) follow up and address complaint phone calls from patients, physicians and hospital case managers. Perform and train venipuncture/IV starts with new RNs. Assist clinical mentor with physician orders, communication with families. Appropriate CHHA, PT/OT and MSW in the field and working in coordination with interdisciplinary managers.. Assess appropriate staff members and match the complexity of the case. Meet deadlines for mandatory reports and spreadsheet for agency
The Chelsea at Shrewsbury
Director of Health Services
03/2022-09/2023
Direct, educate, guide and delegate health services to multilevel staff employees to maintain healthcare policies and regulations in accordance with the NJDOH/Chelsea Corporation guidelines. Meet and confer with outside health or insurance related vendors to ensure quality service and adhere to contract agreements. Obtain orders from physicians and physician extenders to provide timely and concise therapies and treatments ensuring quality health services.
MetLife, Bridgewater, NJ
Medical Underwriter Structured Settlements/RIS
08/2014–03/2022
Identified diagnoses and co-morbidities to ensure accurate rated ages and life expectancies for pricing desk. Communicated with brokers and sales team to coordinate claimant confidence for annuity purchases.
Hackensack Meridian Health JFK at Home, Edison, NJ
Home Care Coordinator
06/2013 – 08/2014
Orchestrated coordination of home care services from subacute facilities. Assessed health insurance eligibility for third-party, CMS Medicare and Medicaid plans. Assigned CPT/ICD-10 coding in accordance with state and contractual standards.
Genesis Healthcare Madison Center, Matawan, NJ
Weekend Supervisor
12/2012 – 10/2013
Maintained safe practice, assisted RN/LPNs with client issues, supplies, admission, discharges, wound care and contractual supervisor duties in accordance with Genesis Healthcare policies.
P.C. Contard, M.D., PC/Laser Appeal, Staten Island, NY
Staff RN to Managing RN/owner
03/1996 – 06/2013
Startup practice and established a trusted brand name. Daily operational duties, insurance billing protocols, OSHA compliance/DEA guideline adherence. Coordinated insurance credentialing for third party, CMS Medicare and Medicaid patients. Patient education for treatment options, assisted with all clinical procedures. Performed all laser treatments for facial rejuvenation, hair removal and tattoo decimation with 1064 Nd Yag laser. Worked part-time after 2010.
St. Peter’s University Hospital, New Brunswick, NJ
Staff Nurse Adult Communities
06/2007 – 10/2010
Per Diem staff nurse at satellite Adult Communities. Provided primary and emergency care for community residents, lab draws, dressing changes, influenza injections and medication education per physician orders.
Hackensack Meridian Health Bayshore Medical Center, Holmdel, NJ
Telemetry/Emergency Room, (ER part time weekends)
06/2004 – 02/2007
Clinical and emergency nursing duties for cardiac, med/surg and urgent care patients. Stabilizing patients for transfer to ICU, specialty units or discharge. IV certified, ACLS and PALS. Intermittently floated to the same day ( fastrack) acute unit.
RWJ VNA Services, Community Nurse, Woodbridge, NJ
12/2002 – 06/2004
Performed home visits, admission, hospital transfer. Wound care, including but not limited to NPWT (KCI and Smith & Nephew). OASIS/CMS/third party documentation, venipuncture, urinary catheter insertions, maintenance and family/patient education. Gastric tube maintenance and education for family re: feeding protocols per MD orders.
Staten Island University Hospital, Staten Island, NY
ICU Nurse
07/1997 – 02/1998
Delivered care to ventilator dependent patients, Level 1 trauma and other critical patients. Ensured therapeutic parameters with cardiac monitoring devices and other critical care protocols warranted by hospital contract.
Staten Island University Hospital, Staten Island, NY
Credit and Collection Billing Representative
12/1992 – 03/1994
Prepared delinquent account for collection and or final payment. Ancillary billing for hospital and outpatient centers. CMS audits and bad debt for allocated accounts. Assigned Hill-Burton/sliding scale payment arrangement in cooperation with the finance department.
Performed additional nursing duties not listed Please a
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