Lourdes M. Vigil
***** ** ** **., *****, Florida 33178 305-***-**** cell *******@**.***
Customer Service Representative
CARENET HEALTH/STERICYCLE- Miami, Florida 2022-2023
Scheduled medical appointments for mammograms, ultrasounds, Dexa scans in a remote call center setting using Epic software.
Customer Service Representative
AMERICA WEST AIRLINES - Miami, Florida 2001-2002
Assisted passengers at ticket counter and gate. Included ticket sales, check-in and boarding passengers on planes.
Assistant Manager Administration / Office Operations Supervisor
US CENSUS BUREAU - Miami, Florida 2000
In Charge of Administration Department (16 employees). Included the management of weekly non-exempt payroll
(1300 employees) and bi-weekly management payroll using PeopleSoft software. Also supervised all personnel related functions including hiring and training. Began as payroll clerk; promoted to operations supervisor then made assistant manager of Administration.
Applications Engineer
ACCURATE PAYROLL SERVICES (APS) - Boca Raton, Florida 1998
Installed and serviced APS time and attendance and payroll software packages.
Temporary Employee 1990-1998
PERSONNEL ONE/ACCOUNTANTS ON CALL - Miami, Florida
Registered with various temporary agencies to work on a temporary basis performing clerical and payroll functions.
Payroll/Personnel Manager 1989-1990
GDG SERVICES, INC. - Miami, Florida
In charge of the personnel and payroll functions for an 800-employee company using ADP software. Included exempt/non-exempt
recruiting, benefits program, wage administration, training and supervision of staff and compliance with federal and state
regulatory agencies.
Payroll/Personnel Manager 1988-1989
HALLMARK INSURANCE GROUP, INC. - Miami, Florida
Directed all human resource functions for a 250-employee company. This included ADP payroll, benefits programs,
exempt/non-exempt recruiting, salary administration, management training programs, compliance with federal and state
regulatory agencies, tax reporting, records management, employee relations/retention programs, policy development and
administration, and training and supervision of the administrative staff.
Account Executive 1985-1988
AUTOMATIC DATA PROCESSING (ADP) - Miami, Florida
Responsible for converting clients to ADP software. This included programming, training and servicing in all facets of the
Payroll/personnel product. Received five awards during course of employment for top producer.
Investor Relations Representative 8/83-01/85 FIRST CAPITAL COMPANIES - Coral Gables, Fl.
Customer service for real estate investment fund. Began and administered secondary market for customer trade.
Assistant Controller Trainee/Bookkeeper 4/82-12/82 HURT, RICHARDSON, GARNER, TODD AND CADENHEAD-Atlanta, Ga.
Billing and payables clerk. Promoted to assistant controller trainee.
Reservations Agent - Atlanta, Georgia 5/80-02/82 REPUBLIC AIRLINES - Minneapolis, Mn.
Made flight reservations in a call center setting for customers.
Medical Secretary/Asst. Office Manager 5/74-02/82 ATLANTA ANESTHESIOLOGISTS ASSOC.. -Jonesboro, Ga.
Administered all office functions in medical billing office.
EDUCATION: BACHELOR OF BUSINESS ADMINISTRATION, 1979 - Oglethorpe University-Atlanta, Georgia
(Received partial scholarship for scholastic achievement).
Coursework taken towards Masters Business Administration: St. Thomas University-Miami, Florida
LANGUAGES: Fluent in English, Spanish and French. Proficient in Computers.
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