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Customer Service Representative

Location:
Miami, FL
Posted:
August 03, 2025

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Resume:

Lourdes M. Vigil

***** ** ** **., *****, Florida 33178 305-***-**** cell *******@**.***

Customer Service Representative

CARENET HEALTH/STERICYCLE- Miami, Florida 2022-2023

Scheduled medical appointments for mammograms, ultrasounds, Dexa scans in a remote call center setting using Epic software.

Customer Service Representative

AMERICA WEST AIRLINES - Miami, Florida 2001-2002

Assisted passengers at ticket counter and gate. Included ticket sales, check-in and boarding passengers on planes.

Assistant Manager Administration / Office Operations Supervisor

US CENSUS BUREAU - Miami, Florida 2000

In Charge of Administration Department (16 employees). Included the management of weekly non-exempt payroll

(1300 employees) and bi-weekly management payroll using PeopleSoft software. Also supervised all personnel related functions including hiring and training. Began as payroll clerk; promoted to operations supervisor then made assistant manager of Administration.

Applications Engineer

ACCURATE PAYROLL SERVICES (APS) - Boca Raton, Florida 1998

Installed and serviced APS time and attendance and payroll software packages.

Temporary Employee 1990-1998

PERSONNEL ONE/ACCOUNTANTS ON CALL - Miami, Florida

Registered with various temporary agencies to work on a temporary basis performing clerical and payroll functions.

Payroll/Personnel Manager 1989-1990

GDG SERVICES, INC. - Miami, Florida

In charge of the personnel and payroll functions for an 800-employee company using ADP software. Included exempt/non-exempt

recruiting, benefits program, wage administration, training and supervision of staff and compliance with federal and state

regulatory agencies.

Payroll/Personnel Manager 1988-1989

HALLMARK INSURANCE GROUP, INC. - Miami, Florida

Directed all human resource functions for a 250-employee company. This included ADP payroll, benefits programs,

exempt/non-exempt recruiting, salary administration, management training programs, compliance with federal and state

regulatory agencies, tax reporting, records management, employee relations/retention programs, policy development and

administration, and training and supervision of the administrative staff.

Account Executive 1985-1988

AUTOMATIC DATA PROCESSING (ADP) - Miami, Florida

Responsible for converting clients to ADP software. This included programming, training and servicing in all facets of the

Payroll/personnel product. Received five awards during course of employment for top producer.

Investor Relations Representative 8/83-01/85 FIRST CAPITAL COMPANIES - Coral Gables, Fl.

Customer service for real estate investment fund. Began and administered secondary market for customer trade.

Assistant Controller Trainee/Bookkeeper 4/82-12/82 HURT, RICHARDSON, GARNER, TODD AND CADENHEAD-Atlanta, Ga.

Billing and payables clerk. Promoted to assistant controller trainee.

Reservations Agent - Atlanta, Georgia 5/80-02/82 REPUBLIC AIRLINES - Minneapolis, Mn.

Made flight reservations in a call center setting for customers.

Medical Secretary/Asst. Office Manager 5/74-02/82 ATLANTA ANESTHESIOLOGISTS ASSOC.. -Jonesboro, Ga.

Administered all office functions in medical billing office.

EDUCATION: BACHELOR OF BUSINESS ADMINISTRATION, 1979 - Oglethorpe University-Atlanta, Georgia

(Received partial scholarship for scholastic achievement).

Coursework taken towards Masters Business Administration: St. Thomas University-Miami, Florida

LANGUAGES: Fluent in English, Spanish and French. Proficient in Computers.

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