Customer Service Medical Billing

Brenda Hodge

*** ** **** *** ******, TX ***** 830-***-**** **.*******@*****.***

PROFESSIONAL PROFILE

Well-rounded professional backed by management, leadership, and customer service experience. Able to provide timely and accurate data to ensure reimbursement for patient services. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and assure patient privacy and confidentiality.

Academic Honors Recognition – Honor Roll.

Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate.

Regarded as a natural people person with strong interpersonal communication skills.

Create and nurture a high-performance work culture to meet standards for quality, deadlines, and accuracy.

Adapt to new challenges and ideas and able to develop relationships with diverse populations.

Communication Platforms – Zoom.

Microsoft Office Applications – Word and Excel Type 30 WPM.

KEY QUALIFICATIONS

Medical Billing Electronic Health Records (EHR) Electronic Medical Records (EMR)

Insurance Verification Medical Office Procedures Medical Coding (ICD-10-CM, HCPCS, CPT)

EDUCATION

Ultimate Medical Academy Associate of Science Degree – Medical Billing and Coding, 2024

Victoria College Certificate of completion – Medical Assisting, 2009

Victoria College Certificate of completion – Phlebotomy

WORK EXPERIENCE

If Walls Can Talk Cleaning – Gonzalaz, TX 01/2011 – 05/2024

Owner / Operator

Scheduled appointments, filed paperwork, responded to inquiries, issued quotes, and prepared invoices.

Carried out the general cleaning and upkeep of client residences.

Maintained confidentiality of client information.

Team-oriented and dedicated to ensuring highest standards were met.

Dairy Freeze – Eunice, NM 05/2023 – 03/2024

Server / Waiter / Customer Service

Answered inbound telephone calls, took orders, and resolved customer complaints.

Offered fast and friendly service, operated cash register, scanned merchandise, and accepted payments.

Worked as part of a team and interacted with diverse customers and staff members.

Accounted for cash drawer at end of shift and maintained the overall appearance and cleanliness of work area.

Followed policies as they related to customer confidentiality.

Eunice City Hall – Eunice, NM 02/2022 – 01/2023

Parks and Recreation

Handled record keeping duties and repaired water sprinklers in a timely manner.

Equipped repair and maintenance and mowed and weeded grass.

Overall kept the city safe, clean, and ensured a welcoming environment.

Dairy Freeze – Eunice, NM 10/2021 – 02/2022

Server/Waiter

Handled inbound telephone calls, took food and drink orders and served meals in a friendly and timely manner.

Upheld professional attitude, service excellence, and high level of customer satisfaction.

Set up and cleaned dining room following established standards and guidelines.

Completed opening and closing duties and worked effectively in a team-oriented, fast-paced environment.

Prior employment includes work at BPOE Elks Lodge as a Manager, Bartender, and Customer Service for 2+ years

Handled inbound telephone calls, created schedules, supervised 5 employees, and completed end of day paperwork

VOLUNTEER EXPERIENCE

Volunteer with come and take it celebration and children’s Elks Camp

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