Quality Assurance Operations Coordinator

Angela Young

312-***-**** ******@*****.***

QUALIFICATIONS

As a Quality Assurance professional, I have 10 years of quality assurance//research & development experience and 12 years of instructing, with strong knowledge in quality systems based in ISO 9001, SQF, FSMA, HAACP, GMP, GDP, GLP. throughout my career it is passion that drives my goals and success. I always seek to improve my performance and efficient way to accomplish tasks. I am self-motivated, detail oriented, and have technical aptitude of engineering, analytical chemistry analysis, and apply judgement and discretion of decisions. Benedictine University, Lisle IL May 2026

Master of Public Health (M.P.H.)

Norfolk State University, Norfolk, VA

Bachelor of Science (B.S.) Food Science

CERTIFICATION/LICENSE

• SERV Safe and HACCP Food Sanitation License, Chicago, IL 2024

• Allergen, HACCP, and Six Sigma Certification, Chicago, IL 2024 OPUS/Bedford Park, IL. Dec 2024-present

Lane Inspector

• Greet and instruct customers in vehicle inspections

• Inspect vehicles for emissions testing and provide customers with results for pass or failed test, and instruct customers for follow- up information

• Process State of Illinois plate registration

MONDELEZ/Chicago, IL March 2024-Nov 2024

Manufacturing Specialist

• Ensured accurate accounting for bakery waste management. Data management and documentation of SAP and prepare reports, assist with investigations

• Collaborated with waste operators, EHS, Safety, Production, Engineering, and Maintenance

FESENIUS KABI//Melrose Park Oct 2023-Dec 2023

Operations Coordinator

• Calculated results and reconciliations for recording-keeping process and compliance on batch records and review documentation. Updates compounding, preparation, filling, capping, and packaging SOP and keep current logbook.

• Maintained all departmental filing and keep production forms, participates in inspections.

• Performed daily data entry activities in SAP to support manufacturing pharmaceutical process, and conduct effectiveness, and quality intelligence throughout the product lifecycle.

ABBOTT LABORATORIES/Buffalo Grove, IL April 2022-april 2023 Quality Specialist

• Assisted with administration and ensuring compliance with Quality Management Systems including, complaints coordination, batch release, exception reports, Corrective and preventative action plans, document control, risk control, surveillance, testing, batch and sample retention, and maintenance, and quality metrics

• Monitored TPM data and support areas for compliance with internal Standard Operating Procedures SOPs, and CGMP’s, GDP, regulations, KPI

• Reviewed GMP documentation for compliance, such as testing and release, batch records, validation protocols and reports, labels, and product specification

• Participated in CAPA process including investigation of failures or deviations in the pharmaceutical manufacturing area as required

• Maintained product complaint logs to identify and report recurring issues to quality assurance management

• Collaborated with Quality Assurance, Engineering, and cross-functional departments for special project

• Familiar with electronic support systems, Traq Wise, QMS, Agile, Teams, Zoom tracker, SharePoint

CHICAGO CENTER FOR ARTS AND TECHNOLOGY, Chicago, IL Sept 2019 – April 2022 Food Quality Lab Instructor

• Instructed Food Science, food microbiology, nutrition, quality assurance and lab safety techniques, procedures and policies to students, prepare presentations of subject matter

• Created and administered exams, facilitated laboratory sessions, teach culinary skills

• Facilitated and created team building exercises for classroom and staff

• Assisted with student preparation for certification exams: Six Sigma, HAACP, and Allergen with 100% completion rate

• Taught Becoming a Master Student course, note taking, time management, and critical thinking skills

ALPHA BAKING COMPANY, Chicago, IL May 2018 – Aug. 2019 Quality Specialist

• Performed mold study on hotdog and hamburger buns.

• Managed lot tracking on bread ingredients, measure heel height, diameter, height, width, and weight of bread, root cause analysis

• Analyzed bread for moisture, acidity, slice cut, holds and metal detection.

• Conducted out of spec report and daily average report, document foreign material report PERYAM AND KROLL RESEARCH, Chicago, IL May 2016 – Mar. 2017 Lab Manager

• Sensory and market research panels for the food industry, GMP and sanitation techniques

• Reviewed protocols, proposals, and designs for lab set-up. Collaborate with Project Managers regarding food operations and procedures

• Supervised 20 lab technicians and oversee food studies LSG SKY CHEFS, Des Plaines, IL Nov. 2015 – May 2016 Quality Coordinator

• HACCP Training, GMP Training, Food Safety training, FDA Food Regulations Training, and Allergen Training for food defense plans for airlines and railways

• Coordinated completion of CAPA for recalls, and holds

• Conducted training related to food safety. Perform food audits and temperature inspection

• Checked outdated food items, thermal disinfection of dishwashers, disinfection for pot wash, and produce

• Thermometer and scale calibration, sensory panels, retainers, and other duties as assigned, accurate documentation of records and files CITY COLLEGES OF CHICAGO, Chicago, IL Nov. 2006 – Oct. 2015 Tutor

• Tutored adult education students as they transitioned to GED and postsecondary education training or employment. Trained new personnel

• Tutored activities for English composition to college students, successfully edited papers, established critical thinking skills for students, administered evaluations to determine skill level. Played a pivotal role in helping 20% of students understand the placement assessment, superior communication skills written, verbal, and listening PEPSICO, Chicago, IL Oct. 2005 – Nov. 2006

Quality Specialist

• Provided support to quality department for sensory panels, imputed data for finished documentation

• Performed density analysis, HPLC, brix, Co2 (should this be CO2 spectrophotometry, seam, torque checks, and nitrogen

• Supported QA functions for management review, internal audits, label control, and customer audits as material inspector. Created sensory panels for successful beverage company and evaluation

• Performed all levels on front-line food quality standards, safety, and sanitation

• Monitored chemical/physical test procedures and results, prepared sensory panels

• Solved quantitative and qualitative errors and ensured organoleptic qualities were superior standards thus enhancing the sales by 30%. Implemented measures to decrease microbes in food, water, air, and manufacturing equipment by 25%.

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