Customer Service Representative

Shayla Wyche

603-***-**** • ************@*****.***

Professional Summary

Results-driven retail and administrative professional with 16+ years of progressive leadership experience in operations management, budget forecasting, compliance oversight, and team development. Proven expertise in managing multi-million dollar budgets, implementing process improvements, and maintaining regulatory compliance in fast-paced environments. Strong background in data analysis, vendor management, and cross-functional collaboration with demonstrated success in driving operational efficiency and cost reduction.

Core Competencies

Operations & Administration

●Budget Development & Forecasting

●Compliance & Regulatory Oversight

●Process Improvement & Documentation

●Vendor & Contract Management

Data Analysis & Reporting

●Performance Metrics & KPI Development

●Financial Analysis & Variance Reporting

●Inventory Management Systems

●Trend Analysis & Forecasting

Leadership & Communication

●Team Development & Training

●Cross-Functional Collaboration

●Stakeholder Relationship Management

●Policy Implementation & Enforcement

Technical Proficiencies

●Microsoft Office Suite (Advanced Excel, PowerPoint, Word)

●Database Management & ERP Systems

●Scheduling & Resource Planning Software

●Financial Reporting & Analysis Tools

Professional Experience

Store Manager Kendra Scott 2019–2025

Managed comprehensive operations for a high-volume retail location with a $2.7M annual budget

●Budget & Financial Management: Forecasted and managed an annual operating budget of $2.7M, achieving an 8% year-over-year reduction in payroll variance through strategic planning and resource optimization

●Compliance & Process Improvement: Maintained a 95% compliance rate with corporate operational standards through systematic monthly audits and process documentation

●Vendor & Contract Management: Negotiated vendor contracts and managed supplier relationships, resulting in a 6% annual reduction in inventory costs

●Data Analysis & Reporting: Analyzed sales trends and operational metrics to identify improvement opportunities, implemented inventory management procedures that reduced discrepancies by 27%

●Team Leadership: Supervised and developed a team of 30+ associates, creating training programs and performance management systems

Store Manager Nine West Group 2009–2018

Directed multi-location operations with a combined annual payroll budget exceeding $3.1M

●Financial Planning & Analysis: Managed payroll budgets totaling $ 3.1 M+ annually, achieving an average of 7% cost savings through proactive labor planning and variance analysis

●Performance Management: Developed and implemented data-driven action plans that improved underperforming product categories by 12% annually

●Strategic Planning: Consistently exceeded sales targets by 10%, ranking in the top 15% of regional locations through strategic planning and execution

●Operations Coordination: Managed daily administrative functions, including scheduling, payroll processing, and compliance monitoring across multiple locations

●Space Planning & Optimization: Coordinated physical space planning for retail areas up to 3,000 sq ft, improving operational efficiency and workflow

Operations Manager Ulta Beauty 2008–2009

Oversaw comprehensive operations, including inventory, vendor relations, and team development

●Team Development: Recruited, trained, and mentored high-performing sales teams, implementing performance tracking and development programs

●Vendor Relations: Managed vendor partnerships and supply chain coordination, ensuring compliance with shipment and display standards

●Inventory Management: Directed inventory processes and controls, maintaining accuracy and minimizing shrinkage

●Financial Oversight: Developed forecasting models and tracked performance metrics to optimize operational efficiency

Front End Manager/Presentation Team Lead Target Corporation 2006–2008

Led team operations and served as corporate liaison for policy implementation.

●Policy Implementation: Ensured compliance with corporate guidelines and planogram standards across all merchandise placements

●Performance Management: Supervised employee development programs and conducted performance evaluations

●Customer Service Excellence: Developed and monitored customer satisfaction programs, resolving escalated issues and complaints

●Corporate Communication: Served as primary liaison between store operations and corporate headquarters

Education

Bachelor of Science, Sports & Recreation Management

Franklin Pierce University, Rindge, NH

Community Engagement

Volunteer Server The Community Kitchen

Provides meal service support to community members, demonstrating commitment to community service and teamwork

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