Account Manager Quality Assurance
Resume:
Nipun Dhiman
Kharghar, NM ******
************@*****.***
EXPERIENCE
InfoPlus, Mumbai— Account Manager/Offshore QA Manager May 2024 - present
Quarterly onshore stakeholder review, GAP analysis, technology upscaling Implementation of streamlined test processes at departmental level Optimization of test automation process
Technical design of all departmental test requirements QA governance for Change Management, Run book management,Impact Analysis, Final readiness review, and PROD support for change management
Documentation, maintenance and version control for all QA documentation Arthur J Gallagher, Mumbai— Senior Analyst Software QA & Testing
Jan 2020 - April 2024
Designed & implemented a robust Selenium Webdriver framework to achieve a 50% reduction in manual testing efforts. Designed SQL queries for DB validation, ensuring integrity & valid backend testing
Supported DevOps in helping setup test automation pack to the CI/CD pipeline
Designed the API test automation framework moving testing from POSTMAN to RestSharp
Authored and maintained detailed documentation on technology/ process/ AUT handover
Managed complete migration/setup/ test singoff of AUT from legacy WTW infrastructure to present AJG
GallagherRe eXpress Aviation(AUT): Is a modeling platform, with service oriented architecture, designed to generate additional profits post successful placing of an Insurance contract. The platform is external facing SKILLS
Selenium C# UI Automation,
API automation RestSharp.
Performance testing
jMeter/Azure DevOps.
Selenium C# SpecFlow.
API automation,
Postman/Jenkins.
Test plan design/execution.
Test Management/team
management/team
upgradation
Vendor management/turn-key
test management
Stakeholder management
ETL testing
AWARDS
ISTQB Technical Test Analyst
(2015)
ISTQB Foundation (2012)
Best Team (2019)
Best Team (2016)
LANGUAGES
Lorem ipsum, Dolor sit amet,
Consectetuer
to the end clients of GallagherRe.
Designation : Lead Tester
Tenure on Project: March 2014 - to October 2018, January 2020 - date
Responsibilities:
● End to end test design and execution (Gherkin, Microsoft Test Manager(MTM)): Extract Acceptance Criteria from user requirements and convert them into Gherkin format, write test cases from the acceptance criteria, and then execute the test cases in the test environment.
● Functional testing of all RESTful APIs (Gherkin, Postman, MTM): Extract Acceptance Criteria from the user requirements in Gherkin, write test cases in MTM, execute test cases in Postman).
● Data Validation (SQL Server Management Studio (SSMS)): Validation of data and stored procedures in DB server.
● Test reporting(Microsoft Azure DevOps): Weekly bug reports/Test Closure reports/Sprint execution
reports/Automation execution reports.
● Test signoff (Microsoft Azure DevOps, MS Word): Test signoff report detailing reasoning for faith in candidate build and promotion to next test environment.
● Go/No Go meetings: Change And Review Board(CAB)
meeting where promotion of release is discussed for Live environment.
● Automation of UI tests (Selenium/C#,
Selenium/C#/SpecFlow/BDDfy): Automation of UI test cases using In-house automation tool.
● Automation of API tests (tools used: SoapUI, Postman, Selenium/C#/RestSharp): Automation of UI automation tools using SoapUI, Postman with Newman integration and Jenkins test server and Azure DevOps.
● Maintenance of automation pack(SpecFlow, SeleniumC#): Creation of custom tools in the automation framework in order to reduce code duplication.
Willis Towers Watson, Mumbai— Senior Specialist
April 2017 - Dec 2019
Setup ETL(Data) testing framework in collaboration with IT Business partner CapGemini
Led the test management of turn-key projects by IT business partner CapGemini
Pioneered the setup Functional test automation of API suite with Postman/Jenkins/Newman/NodeJs with 100% code coverage and 70% accuracy
Implemented BDD style deployments enabling 75% reduction of bugs in AUT
Led the upscaling of team capabilities with the implementation of BDD style testing leading to adoption of SpecFlow in the UI automation framework Entry Level Analytics, Client Insight Analytics, Financial Executive and Professional Risks, Risk Insights,
IdentiFly(ETL testing): The following applications were customized set of power BI reports which were embedded on local applications. These reports were sold as services to further sales generated on premiums sold for the Insurance division. Designation: Lead Data tester
Project Tenure: November 2018 to December 2019
Responsibilities:
l End to end test design and execution for data creation and consumption (SSMS): Data Process validation data from source to destination servers, testing DB table design, DB Schema, DB data validation. Test design/execution/ reporting was done on Microsoft Azure Dev Ops and MTM.
l Defect Logging: Logging defects on test failures and triaging them as per Priority/Severity assigned and agreed to in the defect life cycle. l Test reporting(Microsoft Azure DevOps): Weekly bug reports/Test Closure reports/Sprint execution reports/Automation execution reports.
l Test signoff (Microsoft Azure DevOps, MS Word): Test signoff report detailing reasoning for faith in candidate build and promotion to next test environment.
l Go/No Go meetings: Change And Review Board(CAB) meeting where the promotion of release is discussed for Live environment. Willis Towers Watson, Mumbai— Specialist
April 2014 - April 2017
Part of team initiative to adopt automation testing using keyword driven framework ‘Axe Framework’.
Managed training & mentoring of team new joinees
Conducted release walkthroughs and handovers of AUT to business & sales team
Willis, Mumbai— Senior Associate
November 2013 - April 2014
Managed end to end testing of more than one application. Authored & maintained handover documents in a centralized repository. Thereby helping new joinees accelerate their ramp up time. Also provided hands-on training on test tools and test process
Contributed to the strategic planning of test automation infrastructure, aligning with company goals and technical roadmaps. Predictive modeling applications: Willis Risk Optimizer, Willis RAPID: These were desktop based applications designed for the Actuarial team to showcase Risk management capabilities in the RIMS seminar
Designation: Lead tester
Project Tenure: November 2013 to February 2014
Responsibilities: was responsible for end to end test design and execution
● End to end test design and execution: Collecting requirements and writing test cases on Microsoft Test Manager.
● Defect Logging: Logging defects on test failures and triaging them as per Priority/Severity assigned and agreed to in the defect life cycle.
● Research automation tool for desktop automation: Conduct POC for a desktop based automation tool.
● Test reporting(MS Excel): Create charts and metrics to display test execution and test progress with Weekly bug reports, test execution reports.
● Test signoff (Microsoft Azure DevOps, MS Word): Test signoff report detailing reasoning for faith in candidate build and promotion to next test environment.
● Automation (Auto-IT): Automation of test cases logged using a desktop based automation tool.
Willis, Mumbai— Associate
May 2011 - November 2013
Independant handling of test management and execution including maintenance of test suites
Winning confidence of onshore stakeholders and promoting team synergization with onshore Dev team
Catastrophe modeling applications: Willis eQuip: These applications were CAT modelling tools that were designed to help place Natural Catastrophe Risks. They were calculation engines which used HPC nodes to calculate risks based on in-house risk models
Designation: Lead tester
Project Tenure: April 2013 to October 2013
Responsibilities: Test Lead: was responsible for end to end test design and execution
l End to end test design and execution: Collecting requirements and writing test cases on Microsoft Test Manager.
l Defect Logging: Logging defects on test failures and triaging them as per Priority/Severity assigned and agreed to in the defect life cycle. l Test Automation: Test case automation was conducted with an external keyword automation driven tool, ‘Axe Framework’. The Application used Selenium/C# in the backend, custom functions were created in C#.
l Test reporting(MS Excel): Create charts and metrics to display test execution and test progress with Weekly bug reports, test execution reports.
l Test signoff (Microsoft Azure DevOps, MS Word): Test signoff report detailing reasoning for faith in candidate build and promotion to next test environment.
Malaysia Re Banjire: The application was created for Malaysian Re on request to model only for floods. It had the same functionalities as eQuip, however was custom made for a single flood model Designation: Lead tester
Project Tenure: April 2013 to October 2013
Responsibilities: Test Lead: was responsible for end to end test design and execution
● End to end test design and execution: Collecting requirements and writing test cases on Microsoft Test Manager
● Defect Logging: Logging defects on test failures and triaging them as per Priority/Severity assigned and agreed to in the defect life cycle.
● Test Automation: Test case automation was conducted with an external keyword automation driven tool, ‘Axe Framework’. The Application used Selenium/C# in the backend, custom functions were created in C#.
● Test reporting(MS Excel): Create charts and metrics to display test execution and test progress with Weekly bug reports, test execution reports
● Test signoff (Microsoft Azure DevOps, MS Word): Test signoff report detailing reasoning for faith in candidate build and promotion to next test environment
Engineering based Geo-coding applications: Willis Atlas: This was an engineering application made to convert technical information consumable to non-technical roles. The application specialized in Property Insurance and Risk factors involving engineering establishments such as Power Plant, Production plants, Hydro Plants etc.
Designation: Junior tester/ Lead Tester
Project Tenure: January 2012 to April 2013
Responsibilities: was responsible for end to end test design and execution
● End to end test design and execution: Collecting requirements and writing test cases on Microsoft Test Manager
● Defect Logging: Logging defects on test failures and triaging them as per Priority/Severity assigned and agreed to in the defect life cycle.
● Test Automation: Test case automation was conducted with an external keyword automation driven tool, ‘Axe Framework’. The Application used Selenium/C# in the backend, custom functions were created in C#.
● Test reporting(MS Excel): Create charts and metrics to display test execution and test progress with Weekly bug reports, test execution reports
● Test signoff (Microsoft Azure DevOps, MS Word): Test signoff report detailing reasoning for faith in candidate build and promotion to next test environment
Engineering based Geo-coding applications: Willis
eNcompass - This was a geocoding platform for placing exposure of insurable assets to hazard layers. It helped in the placement of Property and Casualty risk.
Designation: Junior tester
Project Tenure: May 2011 to December 2011
Responsibilities: Test Lead: was responsible for end to end test design and execution
● End to end test design and execution: Collecting requirements and writing test cases on Microsoft Test Manager
● Information gathering from design team/test team: Discussions with Geocoding/Risk team on gather information of project vision and requirements
● Test reporting(MS Excel): Create charts and metrics to display test execution and test progress with Weekly bug reports, test execution reports
EDUCATION
Bharathi Vidyapeeth College of Engineering, Navi Mumbai— BE
May 2003 - May 2009
K.V. no 1, Mumbai— AISSCE
May 2001 - May 2003
St’Marys ISC, Mumbai— ICSE
May 1991 - May 2001
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