Credit Analyst Customer Service
Resume:
CRAIG FEURTADO
************@*****.***
SUMMARY
Credit Analyst/ Collections proficiently evaluating existing and potential customers with credit limits exceeding 500K for credit increases, which involve running/ analyzing 3rd party reporting applications, bank/trade references, financial statements and public company filings. Successfully manage a commercial collections portfolio account and achieve work productivity with effectively handling multiple priorities PROFESSIONAL EXPERIENCE
Arnall Gold Gregory, Atlanta, GA 03/2019- Present
Sr. Collection Analyst
Research and resolve discrepancies in a timely fashion
Proficiency with MS Word, MS Excel, MS Outlook, and databases,
Professional maturity, ability to exercise discretion, and good judgment.
Excellent written and oral communication skills; and attention to detail.
Ability to work independently as well as a member of a team.
Ability to multitask & meet deadlines.
Attend client team meetings to maintain awareness of upcoming items relevant to Accounts Receivable.
· Ability to facilitate sound AR and financial policies, procedures, and controls consistent with best practices.
· Strong computers skills with ability to learn new software programs. Intermediate to advanced proficiency with MS Excel required. Other software experience required with moderate proficiency: Net Suites, Word, and Outlook.
· Effective planning and organization skills to effectively manage multiple tasks/projects at any given time; reliability to maintain established schedule, manage time and priorities, and meet commitments and deadlines.
· Strong sense of ownership and accountability to identify tasks, and see them through to completion.
· Polished communication skills, both written and verbal, and interpersonal skills to manage relationships with internal, and external clients.
· Strong customer service orientation and the ability to interact effectively with staff at all levels of the organization.
· Ability to quickly and accurately assess situations to determine objectives and next steps for resolution.
· Commitment to quality and continuous improvement of processes.
· Proactive and collaborative working style.
Work directly with clients to resolve payment and other account discrepancies & inquiries
Research and resolve unpaid balances, short paid balances, pricing discrepancies, deductions, misapplied payments, unapplied payments and credit memos
Monitor DSOs and payment trends to prevent aged balances; Identify drivers of the aged balances and implement appropriate countermeasures
Work with minimal supervision, using independent discretion and judgment
Exemplary customer service skills with an aptitude for managing difficult customer situations with tact and diplomacy
Advanced problem solving and critical thinking skills
Capable of prioritizing
Ability to learn and implement position tasks quickly is desired
Collections-calls to customers concerning past due payments
· Send statement/invoice copies upon request
CRAIG FEURTADO PAGE TWO
Account Principals, Sandy Springs, GA 03/2016- 3/2019 Credit Analyst/ Collections
Analyze financial statements identifying potential financial risk (Dunn & Bradstreet and Cortera reporting agencies)
Liaison between the outside collection agency to ensure funds are collected in a timely manner and adherence to policy.
Assess creditworthiness of existing or prospective customers by examining financial transactions, credit history and applicable documentation.
Manage the collections in box which includes: credit holds and releases, invoice/ statement submittals, lien waivers, refunds, debit/ credit memo’s and POD request.
Top 25 Weekly reporting with account reconciliation.
Process all credit card transactions for hospitality an average of 30-40 daily.
Collecting on past due accounts 15 days to 120 days past due. Portfolio size of 4.9 million. Hospitality and Retails accounts.
Release orders timely to make sure the account is in good standing when releasing orders.
Highly developed communication skills including the ability to write clear and concise credit correspondence.
Create a high level of customer satisfaction / strong interpersonal skills with an emphasis on relationship building.
Actively participate and communicate in the team-based work groups that make up the Cash Applications, Credit and Collections.
Experience with SAP, OHM and JDE collection systems also proficient in Microsoft Office, including; Word, Excel, and Outlook
KILPATRICK TOWNSEND, Midtown, GA 09/2014 – 03/2016 Sr. Collection Specialist
Assist with supervision, guidance and training of A/R staff and handles duties of A/R Manager when manager is unavailable.
Maintain close communication with partners, counsel and internal billing department for effective resolution of client account issues.
Create and maintain Excel inventory schedules for partners and clients for follow up and reporting status of receivables.
Conduct collection calls and creates correspondence via phone and emails on 30-60-90-120 day accounts.
Operate independently and professionally with remote management. Develop relationships to effectively handle client, local and corporate management request, issues, escalations and resolutions.
Attend collection meetings, provide account status and workload documentation to the department management to ensure collection goals are met and promotes teamwork.
Responding to customer inquiries by phone and email.
Partnering with billing attorneys and partners to review the status of client accounts, including but not limited to making recommendations regarding the treatment of unpaid invoices.
Manage past-due accounts and invoices, making recommendations to billing partners for creative solutions to accommodate clients.
Promptly respond to client inquiries and requests, including preparing spreadsheet analysis and researching payment information.
Responsible for monitoring client compliance to payment schedules; generates and distributes monthly client statement of account.
Experience with ARCS and Elite collection system also proficient in Microsoft Office, including; Word, Excel, and Outlook.
CRAIG FEURTADO PAGE THREE
ZODIAC SERVICES AMERICAS, College Park, GA 2005 – 2014 Sr. Collections Specialist
Effectively managed and collect the open receivables on a commercial portfolio containing invoices for the airline industry whose average aggregate monthly balance ranged from $20M-$45M.
Provided internal/external customer service, sales support preserving, retaining existing customer base and increasing opportunities to continually grow the business.
Reconciled misapplied cash to apply funds as intended, honoring our fiduciary responsibility and maintaining customer trust and confidence.
Research short paid invoices, overpaid items, resolve billing errors and discrepancies.
Ability to manage time effectively and meet deadlines.
Experience with Oracle, JD Edwards, SAP / Intermediate skills using MS Excel and MS Access.
Analyze assigned portfolio to ensure maximum cash collections, reduced delinquencies and bad debts.
Escalate customer issues to sales and service organization to expedite payment of invoices as appropriate.
Review and recommend action for slow/poor paying customers.
Monitor violations of credit policies, provide analysis, conclusion and recommendations, present findings to senior management and suggest actions
High degree of analytical skills and use of good judgment in difficult situations
Able to communicate effectively and work well in a team environment. IKON OFFICES SOLUTIONS, Macon, GA 2000 - 2005
Collection Supervisor
Collected past due commercial accounts via telephone and email in a call center environment. Terminated and restored service as well as maintained customer records.
Monitor violations of credit policies, provide analysis, conclusion and recommendations, present findings to senior management and suggest actions.
Develop individual action plan, contributing to company profitability, focusing on A/R business result improvement.
Enhance and execute collection strategies to maximize collections of accounts receivable.
Educated customers regarding available options to avoid future service interruptions.
Processed bankruptcies in a timely fashion to ensure that no breeches or violations occurred as it related to the protection provided to debtors under bankruptcy law.
Served as a mentor to newly hired employees thereby providing adequate preparation for them to transition to a live call center environment delivering quality service.
Successfully managed collection activity, in a fast-paced call center environment. Developed improved workflow processes and maintained a low ratio of field technician assignments.
Experience with SAP, Oracle, One World and JD Edwards.
Outstanding communication and organizational skills.
Prepare weekly aging reports for distribution to finance and sales management. UNITED STATES NAVY, USS MISSISSIPPI CGN-40
Radioman E-4, Honorable Discharge
Served during the Persian Gulf Wars, with the rank of Petty Officer Third Class, Received the Southwest Asia Ribbon, Sea Service and the Navy Unit Accommodation Medal.
EDUCATION
BA, Business Management, Clayton State University, Morrow, GA December 2024
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